Tile flooring from Home Depot installed in kitchen, laundry room & two bathrooms over three weeks ago. MeasureComp had done the measuring and overcharged Home Depot by approx $800. Two boxes of tiles returned to Home Depot for credit (approx $150). Home Depot won't credit our account until MeasureComp issues refund to them. Called MeasureComp 800-248-8982, option 4 (chargeback) to try to expedite the matter. Service rep, who wouldn't give his name, was EXTREMELY RUDE. He said the matter was between us and Home Depot and I shouldn't even be calling MeasureComp. He even had the audacity to ask if Home Depot had asked me to call (they didn't).

The complaint is vague. MeasureComp does not "charge" anything.They do a site measure and inspect of home. They assess all of the required prep and materials to complete the job and maintain the Manufacturers warr. They build a quote based on the observations logged by the tech that goes to the home. They provide the quote to the store for sale. Since the above referanced job was a tile job, and depending on the application, certain steps, expensive steps, must be taken by the installer in order for the installer to provide the workmanship to outlive the manufacturers warr. also the number of boxes is based on the square footage of the room and the size of the tile. The price of the tile would be refunded had the customer allowed a reinspect of the area to ensure they had not altered the space in anyway (remodel or additional cabinets etc.) sometimes jobs are over delivered in which case customer could be refunded on product that they were not actually charged for. Once the re-inspect was performed, the customer would be refunded