I too ordered a video for $5.95 with free shipping. Lo and behold I found that they were then billing me $9.95 per month thereafter for an "on line" video instruction I did not want and did not order and had no instruction on how to access this video. After several phone calls I have been told this has been canceled but they would only refund 5 of nine payments, period. I requested that management call me since the agent claims no one is available. He said effectively that they might call but he could not assure me of a return phone call. Claimed they "may" call in next 5-10 business days. Still waiting. Does anyone know their corporate phone and address?