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Melissa Basinger- Breeder

United States,
Arkansas

Consumer complaints and reviews about Melissa Basinger- Breeder

Denise Curran Send email
 
Jun 18, 2018

Not a Complaint

We purchased a Coton De Tulear from Southern Charm Cotons. The breeder is Melissa Basinger. MELISSA IS A REPUTABLE BREEDER THAT WE HIGHLY RECOMMEND! We drove out to Arkansas on 6/4/18 and Melissa met us the morning of 6/5/18 at a location of our choosing. Since she's made it obvious she will not allow anyone to her home, we choose a Starbucks near our hotel. I'll add that it's my opinion, after meeting her, that I wouldn't allow random strangers in to my home either. Some breeders do. Some don't. She's clear about her policy and if it makes you uneasy, don't purchase from her. For us having a child and living remotely like she does, we could understand her policy and so it was a nonissue. She delivered our puppy, Clair (now Sky) to us along with a sample of food and a folder of care instructions. The information contained therein was very informative and neatly organized. Our puppy was happy, healthy and super sweet. She still is. :) Melissa answered all of our questions (at the time, she has 10 adult Cotons that she breeds) and the reason it appears she has multiple sites/FB pages/breeds is that breeding is a family business and she assists them via management of their online profiles, etc. She took time to show me how to clip our puppy's nails and gave great advice of getting her home. I'm especially thankful she gave us a heads up about puppies being prone to motion sickness. When Sky vomited twice on our 12 hour drive home, there weren't any surprises. Within 48 of returning home, we brought Sky to the vet and the vet said that Sky is a well-socialized, healthy puppy. She also reviewed the breeder documents (bill of sale, etc) and said that Melissa's documents are norm for the industry. Overall, we recommend Southern Charm Cotons and Melissa Basinger Barnes.

PROS: AKC-registered & approved breeder, Healthy & well-socialized pup, clear and concise contract, willing to meet us where we were, thorough meet-up and introduction to the puppy; very professional in person.

Room for Improvement: Information of sire & dam should be on site for litters. Additionally, in my opinion, her curt email responses could be better communicated as I think that helps build credibility and gives comfort to the prospective buyer.
That said, the lack of email communication was simply made up for in the person-person interaction we had with her. I never picked up the phone to call her and that was my preference so I place no fault there! She cares about her pups, she's a busy lady and will give you respect if you show respect.
We recommend Melissa as a breeder and the fact she responds to these reviews speaks volumes of her character and how much she values her reputation in the breeding community.

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