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Mercedes-Benz

United States,
New Jersey

Consumer complaints and reviews about Mercedes-Benz

mpoli21 Send email
 
Jan 20, 2017

Seat warmer malfunction

I own a GL450 2007 with 111,000 miles, 11/19/16 it was a cold day, I started my car and put the seat warmers on, after 5 minutes with the car running I saw smoke coming out of the seat. I took a closer look and on the right lower side of the seat there was a hole the size of a quarter, I put the fire out, I was very lucky I wasn't driving yet. I contacted the local dealer but they don't want to take any responsibility for it, the repair cost me $1,300
Jr123 Send email
 
Jan 18, 2017

2009 ml350 fire

2009 ml350 28k miles,
My wife smelled and saw smoked coming from the front passenger seat.
She immediately pulled over as smoke became over bearing within seconds.
She had enough time to grab her bag n phone, hop out and immediately dial 911
Within two minutes, the ml was a ball of flames just like in the movies.
Mercedes HQ couldn't care less, and offered $2,000.00 off a cpo or $4,000.00 off a new car.
They said their investigator couldn't find cause of fire and deny any defect, well if there is no defect, why would they make any offers. This same email will go to our new presidents atty general, so as Mr. Trump can hold these foreign companies accountable.
At lease vw's aren't bursting into flames.
Anyone with the same issue, please email me. jr234@outlook.com
There are a few class actions now and need to be more
stonichs3 Send email
 
Jan 11, 2017

drivers seat overheated

Turned on drivers seat warmer, after about two minutes of driving there was a strong order of wires burning. shut off seat warmer and smell went away. Upon exiting car found a burn mark about the size of a quarter on the lower left side of drivers seat.
Dreamerz161 Send email
 
Oct 15, 2015

2007 ml 350, heated search failed.

2007 ml 350 heated seat failed. Caused a hole on the seat and luckily only a hole in my mom's coat. I calied the dealer and alliciardello@holyfamilyaston.org they said was out of warranty. 10.14.2015
fredbina Send email
 
May 1, 2015

Steering Lock/Ignition Electronic defect

In the morning, try to start my 2009 C300 and the car did not start and the steering got locked off of the blue. The car had to be towed to a Mercedes dealership at Delray Beach, FL. The problem diagnosed to be related to: manufacturing defected Steering/Electrical System related to Ignition Switch. The following repair stated on my repair report:
- Steering Lock Complete replacement
- Additional time to drill out the old lock
Mercedes Benz dealership service charged me $1,464.00 for a defected steering lock/Ignition electrical assembly. I searched on Internet and a lot of people experienced the same problem (please see the link provided below). Hence this should be repaired without charge and justify for recalls. Mercedes-Benz should take responsibility to repair the manufacturing defects instead hit the customer with an expensive repair cost. I am concern if the steering locks/Ignition electrical part malfunctions, what is going to happen during driving and other cases. I want to communicate this incident with Mercedes-Benz USA before reporting to appropriate government agency and take a legal action action against Mercedes company. This problem is definitely not caused by normal tear&wear. This is a manufacturing defect.

Thank you.

P.S.: Please refer to the following just two WEB sites. There are more to see if you search:

http://www.car-recall.com/Mercedes-Benz/C300/2009

http://www.arfc.org/complaints/2009/mercedes/c300/steering/problem.aspx

http://www.carproblemzoo.com/mercedesbenz/c300/2009/
ricky8fish Send email
 
Mar 7, 2015

mercedes 350 ml

My 350 ml drivers seat starts to smoke when the heated seat is turned on. I though a rodent was sleeping on the exhaust, a very pungent smell entered the cabin two minutes after start up, lucky I noticed smoke rising up from left side of the seat near the power seat controls. I plan to discuss this with the dealer, when I pick up my replacement accelerator pedal , the original only lasted 85000 miles! The lock actuator less than that. I have to wonder who is manufacturing parts for these cars!
norm broshous Send email
 
Oct 24, 2014

service

service dept is trying to pull off scam of unneeded work,with false photos and scare tactics....showed my wife picture of car with big oil spot under car,,,,,, service dept wanted 175.00 to investigate oil leak.....we have never had an oil leak.......when asked about this the service people responded---oh thats a standard picture we use,its not your car.....we have other friends who have had problems with the service dept at this dealership.....we have decided this is our last mb,,,,and we will do nothing other than an oil change here again....the oil change is cheap,,,,,and they do look for every real and unreal problem,,,,to be sorted out by another repair facility after the oil change......is this really the way you want to do business?????309-648-3611
TBates Send email
 
Jan 25, 2013

E350 Seat Fire

On January 8, 2013 my wives 2007 E350 had a hole (quarter size) burned in the left side of the drivers near the lumbar area. She was not harmed and did not notice it until she arrived at work. She took it to the local MB dealer we bought it from. They replaced the seat at no charge and gave her a loaner car for free.
Helen tobin Send email
 
Dec 3, 2012

Heated seat ML 270 burnt hole right through front passenger leather seat

My 12 year old daughter was sitting in seat and felt cold so put heated seat on. We could smell something burning but didn't know what it was. Luckily our trip wasn't very long and when she went to get out of car she felt something really hot on her leg. I noticed a big burn hole in leather seat and her jacket had a burn hole on it. Luckily she was not burnt.just a smoulder mark on her trousers. Bloody Mercedes should be top quality, yet I am disturbed how I seem to be reading a lot of simar complaints as if it is a common fault.
Appauling !!! Thank god we were not on a motorway trying to pull over to the hard shoulder.
sandemclaughlin Send email
 
Nov 27, 2012

Driver heated seat burned through leather seat

On 11/19/12 I was driving my 2007 ML350 with the heated seat on. I was on a ten mile drive and at mile seven or eight when my back felt like it was on fire. I started to rub my back (I had a jacket on) and I smelled a burning smell so I shut the heated seat off and pulled off the road and jumped out of the car. There was a small hole in the leather seat that had burned through. I was lucky that I smelled something and that my back was uncomfortable hot. I took the car to Philips Olds Mercedes the next day to complain. It will be fixed on 11/28/12 and I hope I will not be charged for this defective seat problem.
Dchs Send email
 
Feb 27, 2012

Failed Heated Seat Causing Fire

2007 ML350 120K miles single owner - Recently while driving down the road had the driver seat heater on and felt like a had a surge of heat on the lower left side. I turned off the heater and didn't think anything more about it. I was cleaning my car today and noticed a melted hole about 3/8" across in the same locations as others have had fires. So glad it wasn't worse. I have an appointment with the dealer on Monday for some routine maintenance. I doubt MB USA will do anything about it. They definitely have a problem here.
JCBothell Send email
 
Feb 23, 2012

Failed Heated Seat Causing Fire

My drivers seat caught fire last week while driving my ML 350. My dealership has been fantastic (which seems unusual given all other comments) but agree this is NOT normal. They have heard of it before but not a regular occurrence. I'm scared to death to drive my fire ball (as I'm referring to it now). I am looking to unload this asap as it is not worth the worry of whether or not I can get my kids out of the car fast enough IF/WHEN this car catches on fire. In a matter of about 2 minutes, my seat burned a hole through my sweater. Yes, it felt like a bug bite at first. Luckily, I pulled off the road quickly and shut off my seat heater. I walked away from the car then back to it. It was still sparking. Very scary! Definitely a class action is in order...
Pcooper Send email
 
Feb 23, 2012

Failed Heated Seat Causing Fire

This just happened to us! How can his not be covered! There is no way I could have prevented this AND this is not a usual and customary issue...This should be a no brainer for MB to gladly fix.
Rec 2007 E350 Send email
 
Feb 23, 2012

Failed Heated Seat Causing Fire

I cannot believe this it just happened to me today. Just like several others driving down the road turned heater on and within 5 minutes I felt this stinging sensation on my hip. Thought something was biting me and it kept getting more intense. Thank God my husband was with me, he looked over and said "you re smoking" . I was able to pull off the road and I turned the heater off. It was very scary. I called MB from the car immediately and the service advisor said he had never heard of that happening. He told me not to use the heater til they checked it. Hope it is covered under warranty.
Mark X Hu Send email
 
Feb 23, 2012

Failed Heated Seat Causing Fire

This past Tuesday (12/15/2009), 5 minutes after I start up the car (GL 450), it burned through the seat and burned my jacket, created lot smokes ... and I almost ran into car accident ... finally managed to stop the car ... I totally lost the confidence of driving a MB car - who knows when there'll be another buring / fire next time. I am finding a lawyer to file a case againat MB USA.
2007ML350 Send email
 
Feb 23, 2012

Failed Heated Seat Causing Fire

2007 ML350, 62k miles. Add one more to the list! Wife had the same experience today, just like everyone else on here. She noticed the smoke and turned off the heated seat right away, but it still burned a hole about 1/4" wide. Can't wait to see what the dealer and MB will have to say...

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