I have been working this dental office for 10 years and of course we do have a lot of patients who have "Metlife dental"
My dentist had two different locations with one Tax ID. Recently, one location has updated with new tax ID.
I updated all other insurance companies and they updated and transferred all information less than 3 days except Melife.
I called MetLife and asked about update Tax ID. A representative said he would send fax right away. I had been waiting for 2weeks and I did not get any paper, so I called them again. Another representative said it would take more time, so I had been waiting 2 more weeks but no respond. so I called them again... A repesentattive said they do not send actual form so I have to download from website. I searched Metdental website but I could not find the document. I got web support customer service phone number and called them. She (a representative of web support) tried to find it but she could not so she wanted me to contact customer service). I called Metlife again to get the form. A representative said that do not have any form; just send claim with new tax ID. So I asked that all other insurance companies requested that update form with W9. The respresatative said that I do not need that; Just send claim. so I did!! After that, I got a phone call from MetLife provider service about new tax ID. I explained the situation and asked AGAIN if I had to submit any document; the person who is working at provider service said "NO". So far, some people who read this notified how much I had spent time and phone calls but no one got right answer. However, problems started... We do have 2 dentists mainly. but A dentist information updated correctly but B dentists updated incorrectly; all claims were processed incorrectly. So I called Metlife again.. This time who answer the phone said Metlfie has udpate form and need W9!!!!! I submitted the form but B dentist information is not updated correctly. so I called to claim department to get this problem solved, but they wanted to contact provider department. I contacted provider line but representatives do not listen what I was trying to say. just NO listening. Terrible! Horrible! They really trained? I asked them to transfer to supervisor or manager to get this issue solved. What they did? they just transfer to customer line. They transferred to each other for days... I contacted to provider line again to get supervisor information. but the supervisor never called me back. Of course, B dentist information is still wrong. No correction from MetLife, No respond from MetLife, No phone calls from supervisor. (I missed one more story; I talked to customer line senior representative who is considered a supervisor herself. What she told me that B dentist terminated his contract, but it was not. She told me that wrong answer I had been talking to her FOR 3 HOURS.) HOW COME all people who are working in METLIFE have different answers and the answers are WRONG. I already updated with other dental insurance companies, they did not have any issues or problems. They really need to be trained well. at least, they have to ask somethng if they do not know what to do. I am going to call Metlfie again after this writing.. It is a disaster.

Daughter needed braces. Called Metlife to see if it was covered under our dental policy. The employee said yes. Gave no other information. Made the appointment with Orthodontist. They even called Metlife. They drew up the payment plan going on what Metlife said was covered. Braces have been in my daughters mouth over two weeks. Got a letter stating she wasn't covered. Turns out there is a 24month waiting period before braces are covered. Well why in the hell did they tell us it was covered? No one mentioned 24 months to us or the Orthodontist. Metlife now says you can't go buy what their employees tell you. If I need information on my benefits because I couldn't find the information on my own or don't remember it stated when signing up and need to know this Why can't I call the company I pay regularly for this informations? Why am I paying Metlife if I can't go by what they tell me when I need information??? Our savings acount was drained paying Our "Half" of the bill and now becuase their employees left on one tiny piece of important information I have to come up with over $2000 more to pay the half I was told they covered? This is not right! Metlife needs to accept thier employees mistakes and maybed even train them for better customer service. I can't afford $5000 braces, I surely would have waited if I was told that was what had to happen!!! One little sentence would have prevented our life from being turned upside down and a horrible debt we have to find a way out of over the next however many years!

Metlife has taken our money too. I call a year ago and they said they would cover half of othro, I asked several times and they said yes. Recently I got a bill from my dentist for $700 + dollars because Metlife has not covered their full share. When I called, they said that the previous person gave me inaccurate information and I was still responsible, regardless of what she said. When I talked to a supervisor, he was an idiot and said I should not be upset that I had to pay extra, happens to him all of the time and he is fine with it. Said he wishes he had a magic button to fix it for me, said it twice. Condescending moron. I am out more then $700 dollars and was not able to increase Flex Spend to cover it. Glad to hear someone say that this is subcontractor, will contact Met Life directly.