Submit a Complaint

Metro PCS

United States,
New York

Consumer complaints and reviews about Metro PCS

Soakked Send email
 
Feb 23, 2012

Hidden info that isn't told

My phone was disconnected for non payment on April 26th (broke my leg, and didn't have money). I reconnected it on May 6th. Today I received a advanced notice stating that I needed to pay May 26th. I called the company and asked why if I paid for a full month on the 26th. The rep asked to verify my info by asking for an 8 digit pin that I never made or received during orginial purchase (over a year ago). He then asked for a security question, again that I never answered in the past. Eventually he told me that no matter what day I chose to make payment, the original day of connection would still be charged. So I lost 10 days for nothing. So basically if your regular cycle to pay is the 5th of each month and your phone is disconnected for on the 5th of the previous month for non payment, if you choose to make payment on the 4th to reconnect your phone, you will still have to pay on the 5th again. If you are disconnected, the payment that you make to reconnect it for a month only reconnects for the following cycle no matter if it's only a day. Picture that. Time to move on to a different carrier.
Lilmomma218 Send email
 
Feb 23, 2012

Hidden info that isn't told

All you have to do to resolve this issue is pay a $5 fee and request a bill cycle reset. This option is only available if your service has been off for atleast 7 days.
VICTORI Send email
 
Feb 23, 2012

Bad costumer srevice

MetroPCS-Fordham309 E Fordham Rd
Bronx, NY 10458
I had the work headache yesterday, after spending almost 3 hours trying to get all my information from one phone to another.All that time and at the end of the day they didn't do it at all. Had me waitting all that time for nothing. I am super upseeeeet at metro pcs staff member at MetroPCS-Fordham309 E Fordham Rd
Bronx, NY 10458
David Beaver Send email
 
Feb 23, 2012

Bad costumer srevice

My new phone keeps dropping calls all the time, was told by customer service rep, it is due to the lack of limit towers they have available.
David Beaver Send email
 
Feb 23, 2012

Bad costumer srevice

My problem was my new phone keeps dropping calls all the time. Told by the rep. it is due to the limited towers they have.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username