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Metro PCS

United States,
Texas

Consumer complaints and reviews about Metro PCS

OWLBYNIGHT Send email
 
Jul 26, 2018

COMPANY

COMPANY HAS AUTOMATED SYSTEM SET TO NOT CONNECT TO A REP IF YOUR ACCOUNT HAS BEEN SUSPENDED. I ATTEMPTED TO MAKE A PAYMENT THROUGH PHONE TWICE THEN SPOKE WITH REP JUST BEFORE SERVICE WAS TO DISCONNECT. WAS TOLD BY REP ZIP WAS WRONG. I CALLED BANK NEXT MORNING WAS ASSURED NOTHING WAS WRONG WITH ZIP. I TRIED ANOTHER PAYMENT OVER THE PHONE, IT WENT THROUGH WHOLE PROCESS, I WAS WAITING FOR CONFIRMATION TO BE TOLD THERE WAS AN ERROR. I CALL FOR A REP---CANT BE CONNECTED TO A REP ---I HAVE TO MAKE A PAYMENT OR GET A 48 HOUR EXTENSION. TOOK THE EXTENSION IN ORDER TO SPEAK WITH REP ---HOLY SHIT THEN TOLD BY REP TOO MANY PAYMENTS ATTEMPTED MUST WAIT 24 HOURS. .
MsSandy Send email
 
Feb 23, 2012

HUAWEI ANDROID REBATES

Well, its been well over TWO MONTHS and I haven't seen one rebate come my way. I spent over $180.00 for a Metro Huawei Android. Please don't get me wrong, its a very nice phone, and does what its supposed to do; Whistles, blows and Vibrates.. ;) But, this is where the Business Practices of a large corporation get greedy. They start to take advantage of people and assume we are not knowledgeable in Rebates & Promotions. Sad, sad, sad.
I resubmitted all documentation they stated I needed including MEID/HEX; UPC and even the color of the darn phone. But, as per Customer Support they haven't received it. When I finally got a hold of a "Chat", personnel they decided to track it for me, yet they only wanted to give me a less rebate than what was specified. I personally think that was to pacify me. It didn't work. The chat person told me to "fax" over the information. I personally do not have a fax machine. So I asked will I get reimbursed for my time & trouble once again, They in turn just gave me address an El Paso instead.--- P.O.BOX 540156-- EL PASO, TEXAS 88555-4-0156 . Fax Number; 1-866-964-1214.
Well, this is my third time in resubmitting, faxing, snail mail & going postal with all my documents. I will no longer fall for any rebates of any kind, due to the history of trying to get what is owed, which is in essence my hard earned money that I spent.

Good Luck in you are in Rebate Hell..

God Bless
MsSandy
Tanya Marie Send email
 
Feb 23, 2012

HUAWEI ANDROID REBATES

I too never received my 30$ rebate! Its been frustrating these past couple of days with no solution. Its seems as if there all in on it. They sent me a rebate card with 0 balance. And they say I used it! And now I have to wait an 30days? Also said if I'm filing a complaint then I would have to get it notarized . I'm very frustrated, bad customer service.
Kendra Johnson Send email
 
Feb 23, 2012

unprofessioanal help with phone

yes i have gotten a phone from metro pcs store off of jim miller and sammuell and dallas tx which is a hiweee andriod this will be my second phone that i have gotten the first phone i had the phone will stick and will charge so i took it back to the store. in had to wait 2 days for my phone to cum back. the second i got i had it for 1 week and the phone would not charge. i took the phone back to the store were i gotten from. they looked at the phone and noticed that the phone would charge from the charger they had . the employee there informed that it was something wrong were u charged the phone. she had to oreder me another one. i went up there twice and my phone has not yet been there . i also informed the employee that i had i a phone interview and she act like she didnt care . my phone is completly dead it will not come on. i feel like that is wrong because i had a interview and now i missed it because of poor service with meto pcs and i am still payin on this bill. i feel like that is wrong . if there is any more information please e mail @ [email protected] 2143558846
David Beaver Send email
 
Feb 23, 2012

unprofessioanal help with phone

i dropped Metro Pcs crap service and went back to T-Mobile.

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