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Metro PCS

United States,
California

Consumer complaints and reviews about Metro PCS

mothertrucker Send email
 
Jun 16, 2014

phone service

I do not have service for my phone. I was told from my dealer that you switched service and I might not be able to get service unless I get a more expensive phone of 80.00 or more. I have two friends that live in my building that have 150.00 phones and they don't have service either. What the heck. I have lived here 3 months and never had a problem. I now have to drive 5 miles to get service. I am paid months in advance. Get it fixed today.
Disgruntled Customer In San Rafael CA Send email
 
Feb 23, 2012

service

We bought 3 phones on the family plan and they first overcharged us. I went to the kiosk to have that corrected where we purchased the phones, then none of the phones get service anywhere near where we live. I tried to register and they asked for my 8 digit password, I did not have one, I was never asked this when we bought the phones, nor was I asked the security question of what was the name of my first pet. Could not get any assistance and had to take a half day off work to drive to a corporate store where they said the guy that programmed the phone did it wrong and was not properly trained. WTF?! This guy re-programmed my phone and said I would need to bring in the other two, I said that is not at all convenient. To top it off, the only guy in the store that knows what he's doing, or seems to, is an arrogant piece of crap, who acts like it is so bothersome that I present these problems. I get home and my phone still does not get service. I have been calling customer service and get a different answer every time. Seems nobody is properly trained and this is nothing but a giant scam. Even when I was first trying to pay my bill, the guy at the kiosk says it's easier to pay online, then you don't have the $3 service charge. Well, I couldn't pay online because I didn't have the 8 digit password. So I have to go pay at the kiosk where he then tells me it's easier to pay in person - now what is easy about that?! Now I am going to try to get this cancelled altogether and get my money back for 3 useless phones. Hate these guys!!!
Purplehaze916 Send email
 
Feb 23, 2012

service

Customer service is in India and is very bad. My phone has been out of service with dropped calls all day. "DEMAS" says "did you forget to pay your bill"? After 45 minutes of his non sense he says the supervisor is busy but he cannot see my account. I told him i got a bill for 14 cents, knew it was wrong and paid the full amount. I told him the problem is with their tower and when will it be fixed. He then asked me if I am in a basement. IDIOT I wanted to speak to the supervisor but he said the supervisor is busy.After 30 minutes he asks me again if i tried calling 611.I already told him that at the beginning of the call. He said I have to go into a store because my phone is broken. Then he says he must research and leaves for 15 minutes. Comes back and says he is going to get the supervisor. Supervisor wants me to tell the whole story again. Now it is going on 45 minutes with this idiot. I tell the supervisor to read the chat. The supervisor says to turn off the phone then turn it back on. Now it works! What kind of idiots are they hiring in INDIA?
Peter Luminare Send email
 
Feb 23, 2012

almost$2000 lost & fees

Open account with Metro PCS and the very next day no service for the whole day, my wife in the hospital, me away 50 miles from home, couldn't run my business on that day, my costumers mad, law suite, lost thousands of dollars becase of them. I paid all the fees, but they did a mestake by computer. Talk with supervisor, she addmite the mistake, but nothing was done. I asked for the next step up supervisor, call her 3 times, left message, no response. Somebody need to pay for my lost and I'm ready to hire a lowyer. Just a night mare! Very bad experience!
John Ferro III Send email
 
Feb 23, 2012

almost$2000 lost & fees

Wow Peter...Metro's customer service has always left something to be desired but if you speak the way you type and spell then I think my sympathy goes toward Metro. Good luck with that law suite (sp. lol). Bet that works out for ya. LMFAO
Dghinsocal Send email
 
Feb 23, 2012

Service

I PURCHASED MY PHONES IN SOUTHERN CALIFORNIA AND TRAVELED ABOUT 55 MILES FOR A VACATION IN BIG BEAR LAKE. NOW I CANT SEND OR RECEIVE PHONE CALLS. I CONTACTED METRO PCS VIA COMPUTER, THEY TOLD ME TO CALL CUSTOMER SERVICE. I CALLED IN SPOKE TO SOME GUY (MOST LIKELY IN A DIFFERENT COUNTRY), HE TOLD ME THAT I SHOULD OF PURCHASED A METRO PCS CALLING CARD PRIOR TO TAKING MY VACATION! THEIR SERVICE SUCKS! SOMETIMES I CANT EVER DIAL OUT WHILE IN MY OWN HOME! WE RECEIVE A RECORDING FROM VERIZON TO CONTACT OUR CARRIER! MAYBE VERIZON DOES "RULE THE AIR!!"
David Beaver Send email
 
Feb 23, 2012

Service

Metro Pcs service is not that great for business calls in general. Maybe good for teenager use. Went back to T-Mobile.

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