on july 15, my aunt went to the store and got a added line on my account..the sale associate didnt ask for a pin or nothing ..I didnt know it was her so i disconnected the phone number
yesterday july 21 she went back to the store to connect it again but this time she called me cause I figure it out when she call me to give me her new number and it was the same number I told metropcs to disconnect ...
I ask her that if they ask you for a pin and nothing, so I told her to put the sales associated on the phone he told me he didnt have to ask her since the account is in her name ....no, I had metro pcs over 10years and its alawys been in my name ...he didnt ask for id, no pin or any information ...I told him it has a pin and he said he didnt have to ask her any information.
on the account it has my name not my aunt and my personal information ...if it was someone else to do damage or steal my credit info ...he will give it to them
the one is the corporate office is in 2901 3rd ave bronx

Switched to Metro PCS primarily for their "2 Months Free" plan. Which had the following conditions:

Bring your number to MetroPCS
Sign up for a new account and make 2 payments on a $50+ plan
Enjoy Unlimited LTE data and get $100 prepaid Mastercard.
This deal is available in store
Activation fee is $10 per line

Did all this. I had a $50 plan, plus I added a 2nd line for my wife.

Two months later when the prepaid Mastercard is due, they tell me I don't qualify as I'm on a family plan. This is bait & switch. I would have never switched without this offer & now they tell me I don't qualify. Very shady practice!

I couldnt pay my bill exactly when i was suppose to so the metro pcs shut of my service totally termanated my account and told me i had to make a new account and pay for service before i could try to get the same number back all my personal info gors to that number thats now in the hands of someone else and i cant do anything about it they are saying

We were told that we were going to get unlimited everything with insurance and have had the phone nine days and someone stole my phone from my purse so tried to make an issuance claim and was informed that doesn't have issuance. So called metro customer service and the representative helped us add it. Then didn't want to cover because date phone was taken didn't have insurance. We were misinformed about what she put us on only reason switched was because it was supposed to be unlimited with insurance for great price. N we found out the the employee put us on wrong plan and didn't add insurance. It was there mistake and they don't want to do anything about it and I'm without a phone now unless pay full price for new one and paid for the month service already very upset. They should make it right some way give me a phone something she put it in computer wrong and told us we were set with unlimited data plan and insurance. It wasn't my mistake it was t Heres

Bought a ZTE blaze in Concord. I only had for 2 months and charging cord stopped working. I moved to North Hollywood and took it to a Metro PC's store and they made me pay for another one. It wouldn't work either. I took it back when it finally wouldn't work at all. They would not replace it. I trusted them they were selling the right cord. The manager told me they had a no return policy even if they sold me the wrong cord. She also told I had purchase another cord that was the one she should have sold me . I asked her if I bought another cord if it stopped working the new one would not get replaced as that all sales final. I would think a return or exchange of a defective item or something they sold not the right one for my phone that they should have replaced it free of charge. Very dissatisfied with them and will probably have to think twice before I deal with them. Thumbs down for poor customer relations.

Metro PCS sucks! My phone had fallen on the floor and cracked. I had bought it less than 30 days and thought they could exchange it for the same phone. They gave me a number to call which I did and they told me I had to fill a claim form. After they explained the form they said I had to $50 for a deductible! Why have have a insurance! I advise people not to go to Metro PCS, it should be called metro piece of shit!

Store listed, American Express, Disvover, Visa, Master Card on door and cash register. We were at the point of paying for phone. The service person stated insert your card. It did not work. He satated sometimes our charges will not go through, so you will have to psy with cash or debit card. Why, ? I asked you advertised 4 forms of cards on the door and cash register. At this time another employee reached over and pulled the sighn form the cash register. I spent 2 hours in store trying to resolve this with the manger on call without success, his comments were, go to a teller, call your family to bring cash, come back Monday or go back to your fomer service and have them cut your phone back on we can not cut it on, nor overide the usage of a charge card. After 2hrs I called my family whom, had to come a distance to bring me cash. I never want to see another Metro, nor recommend it to any one.

Phone only lasted a month and a half took it in did not have the $15 that day was sent out of town on job for 2 weeks come back and they said they no longer had my phone said we can't send it away to get fixed so I would have to buy a new phone I thought I could Trust them. I take things in to get repaired I leave it with the company I guess it's not like that anymore. Talk about hostile attitude towards a customer I got it that day