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Micwell.com
United States
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Consumer complaints and reviews about Micwell.com
Wecolare
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Mar 15, 2012
It is very difficult to even get in touch with anyone
My daughter was so excited to find the dress she was looking for on the site www.micwell.com. We ordered the dress, it arrived timely enough however, according to their sizing chart on their website the dress was made inaccurately. I took it to a seamstress and they measured the bust and waist. According to their website a size 4 has a bust measurement of 33 1/2 inches and a waist measurement of 26 1/2 inches. The actual measurements of the dress they sent us was: Bust - 35 inches with a built in cup too large and Waist - 27 inches. My daughter is not able to use this dress and if we were to have it altered it would cost upwards of $100. I would also like to mention the skirt length is 3 inches longer than the picture on your website. The website states no returns but exchanges within 3 days. They do not offer any sort of exchanges. It is very difficult to even get in touch with anyone. Very disappointing!
Mauraeprince
Send email
Mar 15, 2012
It is very difficult to even get in touch with anyone
I recently purchased a CUSTOMIZED dress from micwell. I sent the measurements EXACTLY as indicated in the directions. I recieved the dress yesterday, ordered it 2/09 it was not shipped untill 3/13 (past the indicated time frame). I recieved the supposedly CUSTOMIZED dress, and it was absolutely horrid. I emailed customer service, explained the situation. They responed asking me to send pictures of the measurements of this dress, after doing this i realized the dress maker must have thought women have completely flat breasts. They simply divided the number i sent them by 2. My bust measurements that I sent was 39.5 inches. the front of the dress was 20 inches the back was 20, same for the hip and waist area. (apparently humans are flat, without breasts or butts.) The way the woman asked me to measure the dress was not the way I was asked to measure myself for the sent in measurements. They asked me to measure from around the bottom of my neck until the floor, the women asked me to measure the dress from the part starting under my breasts to the bottom. And of course the dress buckled in the center!They assumed the length of my upper torso, WHEN THEY COULD HAVE ASKED ME TO SEND MORE SPECIFIC MEASUREMENTS IN, I would have happily done it in hopes of recieving a well made dress. THEY ASSUMED MY BACK AND MY CHEST MEASURED THE SAME, I guess women don't have breast anymore. I am waiting on another reply to my email, after reading the other reviews I am shocked. And if they think I will stop fighting for my money back, they are in for a suprise. Untill I recieve my refund, I will tweet of TWITTER, I will post on FACEBOOK, I will write a review on every site possible. I will write into teen magazines, I WILL MAKE SURE EVERYONE KNOWS HOW MICWELL RUINS PROM EXPERIENCES.
This prom season, everyone will be aware of this incompetent company. The longer I wait for a refund, the more I will make sure EVERY girl knows about this company. AND I AM POSTING THIS ON EVERY SITE :)
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