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Consumer complaints and reviews about MOONRISE PRODUCTIONS INC

cyrild Send email
Dec 4, 2012

CLARIFICATION about Moonrise, Gary Klingsheim and wife Jenny Deng

CLARIFICATION [Saturday, 1st December 2012]

I have decided to come forward to give an update on the present situation
with our court case against Moonrise Productions Inc as well as a
clarification of what exactly happened (in the main lines). My real name
is Cyril Delencre and I am the CEO of Else Page LLC, 2915 OGLETOWN
ROAD, #1400 NEWARK, DE 19713 U.S.A.
I invented the first ever website allowing “dummy user” to offer a
genuine website as a gift, as a present to a loved one (including a real
domain name & hosting plan) all this in 3 simple steps “for
dummies”. I came up with this new idea in early 2006 and its name is
Not being a programmer myself, I had to raise the necessary funds to
hire a web development company to help me with the task. I first looked
for Indian developers to do the Job attracted by their inexpensive cost.
I soon realized that India was not the ideal area of the world to
create “innovative” website ideas. I then put a proper business plan
together and raised close to USD 500K and searched the web for
Californian webdevellopers and get the best professional assistance
possible (so I thought at the time anyways). After having made a “call
for tender” to most web development companies based in SF via Google,
Moonrise Productions Inc, 510 Richardson Sausalito, CA 94965 USA, got my
special attention because of how assertive and confident were their
vice-president/CEO Gary Klingsheim as well as his wife Jenny Deng
towards my project. I decided to fly to SF to meet them both so as to
make sure no mistakes would be done this time with the development
(rather hilarious now I know). After a few days of meeting and trying to
come up with a scope, a blue print and moke up, I decided to give them
the $155K job (125K + 30K Bonus), mainly based on their saying: “we have
done hundreds of likewise complex websites before Cyril..”. Who was I
to doubt them? After all, they had a good web exposure and SEO, an
office in center SF(O’Farrell off Market St) supposedly many happy
clients online and hey, I was in CA, SF wasn’t I? So there I went and
signed a contract with these people. Unable to remain in the US for more
than 90 days at the time as a foreign investor, I went and visited my
family in EU whereas all I wanted was to seat next to their development
team and not reiterate the Indian disaster of them not being able to
grasp the “dummy proof” necessity of the task. But since Gary kept
telling me “Do not worry Cyril, we have it under control!” we’ll work
via skype you and I and all will be fine, your not in India anymore..”
A few weeks later started the problems with his wife Jenny who turned
out to be unable to comply with my requests or even understand many of
them (I should mention that she is from an Asian culture and that made
it quite difficult for her to react or analyze like a typical
American-born web developer would.) I did try to warn Gary of the
communication problem with his wife, but I was walking on eggs, not
wanting to upset him personally with his wife. Finally, I arrived in SF
early Sept 2010 in Moonrise’s office premises. I had asked Gary whether
he could help me find a place to rent for 2 months in SF, he said no
problem! When I arrived, no place was rented, i had to stay at their
place for 3 nights. I then offered to pay a rent for my office use at
their biz place on O'Farrell street, 6Th Floor, San Fransisco. Gary
refused saying I was very welcome. i did thank him with a gift of a
brand new iPad from Apple store (I say these things cause I know Gary
always present himself, as he likes to, as the nice guy who did so much
for me.) Needless to say that things got hectic and fast around the
office when Gary realize what a mess Jenny had done with the project
during all summer. He did try and complain about me not warning him more
fiercely while in EU, but he also new I really tried..
Gary started to get his hands into it but soon realized they had badly
messed up with the planing, communication and especially research on the
project. i was in a spot, i had to accept all increase of price, early
payment to try and keep them working hard and motivated. Nonetheless,
Gary did let me go ahead and spend over $200K in marketing guaranteeing
me that the project would be delivered on time (1st Oct 2010). I later
agreed, under threat of quitting, to sign an addendum to the contract
which Gary wanted to sign to protect himself in his knowledge of the
true problems that he was not communicating with me, namely, the
impossibility to deliver in 2010, period! So Gary let me spend all the
marketing & Advertising money + adding some to the development as a
result of my - supposedly - constant changes - when all I was trying to
achieve was something that works for the customers and presentable to
the U.S press, the Today Show wanting to interview me also as soon as
the website would be ready (I hired a great PR team in Tampa FL). The
website ended up still not being ready on the 22nd of Dec 2010 (already 2
months past delivery date according to the contract!) the project was a
complete failure.. GARY NEVER MADE ANY APOLOGIES he simply does not
care. All he can think of is what is still pending as payment (according
to him that is.) We already paid them over $100,000K and have nothing
to show for it!!! At present time, i spent the whole year 2011 trying to
recoup such depressing experience and raise the necessary funds to
finish the site. I had a new interested investor a some point and
necessarily needed the website to be somehow visible for them investors
to view it as is, but Gary wanted more money and didn’t care that he
took all I had raised + more than was contracted. We needed the site
visible to raise money and then pay moonrise to deliver the site to a
new development team I had in Canada, this way I could get ride of
Moonrise altogether and move forward. I ended up loosing the new
potential investors because of Gary’s childish behavior and that is when
I blew a fuse and told him and his wife that unless they showed serious
and positive professional behavior to help and deliver this project
along side with me I would have to tell the world by writing complaints
on all scam board across the WWW, they refused. I then sent them a last
email warning telling them I wanted all the money back else I would hire
a team in the Philippines to blast the www with Moonrise’s dishonest
behavior towards their customers. They refused. I then went myself
online for half an hour and did just that, write 4 or 5 complaints on
some scam-alert websites including this one but under aliases to avoid
having my name all over the web, I didn’t even keep record of the login
and user-name I had used on these sites and it took me hours to find
some of them including this one. But nonetheless, I realize now is not
right since I have nothing to hide in this matter, so I should come
forward with the truth including my real name and company. I did all I
could to keep them motivated and professional and they simply abused of
us in a very dishonest and abusive way. I also looked for juridical
assistance with a law firm based in SF and have been trying to make them
change their dishonest way for over 18 months but of no avail. See,
just a month ago was my last attempt to make them come clean and deliver
whatever is available on the website + pay the necessary expenses to
launch our "Gift a website" project for this Christmas 2012, and for the 3rd time, the 3rd Christmas possible launch since I contracted them back in 2010, they still refused and completely rejected my simple request, proving by such behavior how unwilling they have been all along to be professional, honest and to deliver the product they have been well paid for. I am now awaiting on a jury as well as the verdict of a judge in CA to deliver me from this abusive company and people.
Until further news from me, my advise to all of you who are reading this post is: KEEP AWAY FROM MOONRISE PRODUCTIONS INC COMPANY AND GARY KLINGSHEIM
or his wife JENNY DENG, Period!
Peter12345 Send email
Feb 23, 2012


JeffStewart Send email
Feb 23, 2012


I nearly did work with these guys, thank you for your post guys, I hate these scams and con artists... Gary Klingsheim seemed nice though, go figure... J.F
John Oliverio Send email
Feb 23, 2012


I totaly agree, ripoff!
JeffStewart Send email
Feb 23, 2012


These Guys - MOONRISE PRODUCTIONS INC - are simply dishonest. DO NOT WORK WITH THESE PEOPLE! We contracted them early 2010, Gary Klingsheim was a “sweet talker” so to speak, a liar. We untrusted them with over USD 100, 000.00 and now have to seek juridical assistance to get or money back. First of all, they mainly use a Belarus company named and charge you 100/Hr which is the rate of the west coast programmers and repay a 1/5 to the Belarus team (go with them straight!!) but don't pay 100/Hr for a company based in eastern Europe, go straight to them online and pay less with more control. But that was the least, Jenny Deng, Gary's wife is their Design Manager and simply does not care about your project, she's always right and get aggravated every-time you request her assistance. They did a lousy job at researching our project needs and ended up asking for more and more money all that to be unable to deliver!!! They're only here for the money, they will make you think they care, telling you all the things one wants to hear but then once you have signed you are stock with a bunch of incompetent who seek professionalism where it is the cheapest and laugh at your trust towards them. I just learnt that 3 other companies were complaining about some other jobs undone!!! ... Don’t make the same mistake as me, WORK WITH SOMEONE ELSE, PERIOD!

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