Hello,

On 19th December 2017, I went to Mr. Lube at 520 SE Marine Dr, Vancouver, BC V5X 2T4. I am sending the attached receipts so that we are on the same page.

After ordering the tires I was told that they will contact me as soon as possible but as Raj was absent and no one updated me. I was waiting for the phone call. But it was urgent for me to change the tires as per my work requirement, So I went somewhere else to get it done.
On 21st December 2017, I went to the same location for a refund at 12:00 Noon. I told Raj everything is okay, you guys didn't meet your customer's standard and I simply ask for a refund. He did everything on the computer and simply said a refund is done and Mr. Lube will mail you the check to your address in 2-4 weeks from now.
I asked him twice for the proof of confirmation but he failed to explain to me why he can't provide me with a refund confirmation.

I also emailed their customer service at [email protected] explaining the whole senario & asked them to look into it. But didn’t received an sort of reply from them.

Thank you,
Warm Regards,
Ripudaman Singh

To whom it may concern,
I went to your McLeod location, Walmart in Calgary Alberta for a set of 2 new tires to be mounted on my front two rims. The service was quick and ( maybe to quick ) the cap was not put on secure. I left the establishment and within an hour I notice the my cap from my drivers rear rim was missing. I did a follow up and found it crushed by traffic. So I went back to the outlet and brought my concern to the Mgr. Paul. He eventually replaced them with a new set. When the employee installed the replacements he damaged the cap ( cracked the cap by using too much force ) on the same rim.
I again brought it to Paul’s attention and he commented that he was going to get his employees to cover this cost and I was to come back the following week to check in and hopefully I will get my caps or funds to cover my initial cost of the originals. He was not in but an assistant called him and Paul said to come back next week.
Almost 2 weeks went by with no follow up from Paul. So I went in and again and he is not in and the assistant had to call him for answer to this issue, that is when Paul said that he not going cover these caps.
How did this become my problem to absorb a cost that wasn’t my fault to begin with. This not right and I will not leave this alone to its dealt with in a professional manner. You boast customer service and this isn’t a good way to retain, get new customer loyalty or good commerce.
I expect an answer to this .
Thank you
Les J