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Mr. Lube

Canada

Consumer complaints and reviews about Mr. Lube

rsingh33 Send email
 
Jan 19, 2018

Tire refund not processed

Hello,

On 19th December 2017, I went to Mr. Lube at 520 SE Marine Dr, Vancouver, BC V5X 2T4. I am sending the attached receipts so that we are on the same page.

After ordering the tires I was told that they will contact me as soon as possible but as Raj was absent and no one updated me. I was waiting for the phone call. But it was urgent for me to change the tires as per my work requirement, So I went somewhere else to get it done.
On 21st December 2017, I went to the same location for a refund at 12:00 Noon. I told Raj everything is okay, you guys didn't meet your customer's standard and I simply ask for a refund. He did everything on the computer and simply said a refund is done and Mr. Lube will mail you the check to your address in 2-4 weeks from now.
I asked him twice for the proof of confirmation but he failed to explain to me why he can't provide me with a refund confirmation.

I also emailed their customer service at info@mrlube.com explaining the whole senario & asked them to look into it. But didn’t received an sort of reply from them.

Thank you,
Warm Regards,
Ripudaman Singh

Tire refund not processed Tire refund not processed

titanium10 Send email
 
Nov 25, 2016

damged rim caps

To whom it may concern,
I went to your McLeod location, Walmart in Calgary Alberta for a set of 2 new tires to be mounted on my front two rims. The service was quick and ( maybe to quick ) the cap was not put on secure. I left the establishment and within an hour I notice the my cap from my drivers rear rim was missing. I did a follow up and found it crushed by traffic. So I went back to the outlet and brought my concern to the Mgr. Paul. He eventually replaced them with a new set. When the employee installed the replacements he damaged the cap ( cracked the cap by using too much force ) on the same rim.
I again brought it to Paul’s attention and he commented that he was going to get his employees to cover this cost and I was to come back the following week to check in and hopefully I will get my caps or funds to cover my initial cost of the originals. He was not in but an assistant called him and Paul said to come back next week.
Almost 2 weeks went by with no follow up from Paul. So I went in and again and he is not in and the assistant had to call him for answer to this issue, that is when Paul said that he not going cover these caps.
How did this become my problem to absorb a cost that wasn’t my fault to begin with. This not right and I will not leave this alone to its dealt with in a professional manner. You boast customer service and this isn’t a good way to retain, get new customer loyalty or good commerce.
I expect an answer to this .
Thank you
Les J
Send email
 
Feb 23, 2012

Held hostage sell sell sell

When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially held hostage and exposed to a 30 minute sales pitch while waiting for my oil to be changed. It took 25 minutes for my oil to drain before they put in new oil. I wanted an oil change but they tried to sell me a, high-end oil, a deluxe air filter, new battery, engine flush and more. Every few minutes I was told by the pimply faced kid that they had checked something and recommended it be replaced. It didn't stop. I told the kid that I didn't have that much money and only wanted an oil change but that wasn't good enough, he didn't believe me. Every time he addressed me, he called me sir. Two or three time is enough but over a dozen times, give me a break! I've been charged with assault in the past and this was one of those rare occasions since that I wanted to beat somebody so bad. It's as if Mr. Lube employees follow a script for selling to customers, I don't know. An e-mail to the company e-mail went unanswered.
Doublestorm2 Send email
 
Feb 23, 2012

Held hostage sell sell sell

I couldn't agree more with the majority of the posts here - and being "held hostage" does not seem to be an overstatement! The last time I was there (which WILL be my last time) I went in for a simple oil change - it was winter so I didn't want to freeze doing it myself. 2 weeks before, I had my vehicle in the shop for some other work and the mechanic told me that I needed a tranny flush, so I got it done while they were doing the other repairs. I KNOW it was done because I could see my vehicle through the window and was watching them do it. 2 weeks later I was told by the Mr Lube kid that my tranny fluid was horrible and desperately needed to be flushed and changed. I told him that it was just done, so he showed me the dipstick with grey-dark, old looking fluid on it. After I declined a couple more times to have it done and was finished with the oil change, I drove my truck just to the outside of the bays, pulled the dipstick out and checked it myself...it looked clean and brand new!!! I called the kid over to show him and he told me...get this..."tranny fluid can cycle through the transmission and have sections of clean oil, and sections of old, worn oil" NEVER AGAIN will I go there - I'd rather go to the dealership and pay premium prices for an oil change...it's cheaper in the long run!

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