Complaint :
Installer based in Alberton Johannesburg at the Lemon Tree Shopping Mall, I had an installation booked for 13h00 03/05/18 and when they did not arrive at 14h00 I went over to check if everything was still on track .
The lady I spoke to at the reception counter was Shaney , who was very rude and unhelpful.
What she advised was that 1 of their installer’s did not arrive at work and they were running behind , this is understandable , as these events do occur , but the attitude and the way she addressed me is not what a front end person does .
Tone and manner of speaking was not warranted .

I asked if it was possible to give me a time frame of how late they were and her answer was no .
I asked if possible to contact the 1 installer that they had covering both jobs and she replied no .

Next I asked whether the installation could be done over a weekend , no.

My next question was could I cancel my installation request, she without answering picks up the phone to someone and says installation for Naidoo is cancelled and then pages through her file to find my installation request .
I really should have kept quiet , as she proceeded to pull out the application of another Naidoo and proceeds to cancel without even checking .

I then asked if there was a complaints department I could address and she said , you can contact the Head Office, and then proceeded to speak to the person behind me.

If this is the kind of service levels that Multi Choice offers to the public it is surprising that you still have customers .

I do not know the name of the agency , but the telephone number for them is 011 907 1170.

I would really now consider ever referring anyone to use your services and I am unfortunately bound by a 24 month price lock package and cannot move away .

Looking forward to your comments or a way forward .

Kind Regards
Claude Naidoo