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South Africa

Consumer complaints and reviews about Multichoice/DSTV

Refiloe Khobotle Send email
Apr 1, 2020

Horrible service

I want a full refund. My subscription was suspended for reasons that are completely unbeknownst to me. I woke up to an E16-4 error which I thought would be simply rectified using self service. These platforms are a complete joke. They were completely useless. I tried on the app, whatsapp self service and once I was defeated resolved to calling the call centre. 4 calls and R120+ later. My problem is still not sorted out instead I've been put on a Access Package that I did not pay for or request. So since 9am to 2pm I've been on a part time job that I just happen to pay for instead. I am deeply dissatisfied and absolutely apauled by this service. Now I owe you R419😳 imagine the irony... I owe you for what crappy service
Beukes Send email
Dec 13, 2019

Connection termination

After switching to a Price Lock packageat the end of November 2019, I received three messages on different dates, that I am in arrears with payment and that my services are stopped. Although I am paying per debit order since being a member of Multichoice. Every time I spend hours on the phone trying to rectify the problem. After several attempts I got hould of a consultant who can realise that there is a problem since I am paying per debit order. My services is then reactivated - at a cost- just to be stopped again after a few days due to the same reason. Every time the amount I owe them just get more. Following is the three text messages they sent me. We've stopped your DStv as you've not paid. To reconnect, pay R1366.60 using ref no.*****434. Once paid,we'll reconnect you. To pay: We've stopped your DStv as you've not paid. To reconnect, pay R548.70 using ref no.*****434. Once paid, we'll reconnect you. To pay: We've stopped your DStv as you've not paid. To reconnect, pay R812.83 using ref no.*****434. Once paid, we'll reconnect you. To pay: Please assist to resolve the problem.
Susandeb Send email
Jan 16, 2017

Bad service

I am unhappy about the service i have been receiving from Multichoice i cancelled my subscription with multichoice and i was still in credit.I called in on the 20/12/2016 and they explained to me they will switch it off on the 27th and i asked for a refund.On the 30/12/2016 i called in to ask why its not switched off i than requested i refund again.On the 03/01/2017 i called in to find out when the refund will happen they said 7 to working days from the first time i requested the refund.On the 12/01/2017 i called in again to ask whats is happening with refund the consultant said he will prosess it now i said to him i requested this along time ago can i speak to a supervisor and he said the supervisor is busy he will call me back.I waited no one contacted me back i called again and got through to Ntshidiseng she explained that the money was credited back to my dstv account i asked who gave them permision so she prosess the refund.On the 13/01/2017 i called in to ask them when will the money be in my account the money should of been in my account so i spoke to Ntshidiseng and she said she will find out and call me back.I waited and then i called in again and i was told at 16h00 on a Friday they need a id copy and bank statement i rushed to the bank and the banks were closed so i was told if i submitt it monday morning it will be in my account on Tuesday 17/01/2017.I just feel i got the run around and multichoice does not care about there clients at all the supervisors does not even get back to you.Its the 16/01/2017 i am still not sure when my money will be in my account so a laid a complained with Helo peter and the response they gave me is that they proses the refund it will take 4 to 7 working days how much longer must i hear this now this is my money i dont owe them anything why must i struggle to get my money back if there consultants made the mistakes .Multichoice is making this now my problem.Just because of this bad service i will never put on my dstv again this is shocking they dont even respond on the customer complaints that i sended.This is really sad to see how much there clients means to them.My cell no 0849906457
lsgchauke19 Send email
Sep 14, 2016

Rude Installer - Magene Trading CC - Bad Installation

I've never been so disrespected by this installer called Eugene from the Magene Trading cc. This lady she is so disrespectful, and this is unacceptable from Multichoice.
After 9 years of being a loyal customer I’ve never experienced this from Multichoice. 18:36 31/08/2016 Eugene(Magene Trading CC) called me and spoke to me at 15:30. We made an arrangement for 17:30, at 18:36 she didnt call me so I called her to check what is going on, if she is still coming or not. Eugene(Magene Trading CC) responded by being sarcastic, using an African phrase "papa" meaning daddy. She said I’m still coming "papa". Well I ignored that and kept address this matter in english. I asked Eugene(Magene Trading CC) why didn’t she let me know that she is still busy with another customer. So that I can attend to my other appointments. Eugene(Magene Trading CC) responded by saying she doesn’t see the point of a courtesy call, because she is coming anyway. I asked Eugene(Magene Trading CC) if she talking to me as a customer like this, she asked me how exactly should I be address you as a customer. I told Eugene(Magene Trading CC) if she is going to disrespect her customers like that she should not come. Eugene(Magene Trading CC) responded by saying "yes", I’m not coming anyway. I've never been so disrespected by an individual like this lady. The way she speaks to the customers is very disrespectful. Multichoice is not providing us with the services that we need, if they assign Installers with this type of behaviour. This is also not acceptable from such a big company like Multichoice. I’ve had my Multichoice for more than 9years without skipping not even 1 payment for 9years. I still remember the first individual who installed my Dstv by the name of Ziggy back in 2008 staying in Arcadia flat. Today we have to deal with Installers like Eugene who are so disrespectful. This is unacceptable. Eugene(Magene Trading CC) did the same thing on Monday, she promised to come at 14:00 and she didnt come. Because she failed to come on Saturday after promising to come. When I called her at 15:30, she didnt answer my calls. Meanwhile my DSTV picture is still not clear, displaying distorted pictures, after converting to Explorer for 2weeks, i regret this changing to this Explorer Option, its worse than my previous option.
mnonkula Send email
Apr 7, 2016

What happened to SS7 on Extra Bouquet???????

What happened to SS7 on Extra Bouquet???????

I am now having the Extra Bouquet and only last week it USED to give me SS3, SS4, SS7, and SS9. The SS9 channel is as useless as channels 152 to 156.
I watch SS3 and SS7 for the international football but just a few days ago I noticed that you have removed SS7 and leaving me with only 1 channel offering the international football; SS3. I am saddened and angry that my DSTV viewing has been messed up by Multichoice and I am getting less than what I was getting and enjoying. I feel cheated and violated.

Just in February and March 2016, the Spanish League was launched in South Africa and I was jumping in excitement because that is the League I watch. I was looking forward to seeing more of La Liga matches shown on DSTV and even confident that you will even show the Copa Del Rey matches from the group stages. Little did I know that you had a nasty surprise for me.

I am now unable to watch La Liga which its matches were always shown on SS7.

I am very angry because I will miss out on the Euro2016 Football tournament which I was so looking forward to. Now I will only have one channel to watch the Euro2016? That is pathetic!!!!!

I do not understand this. You have cut out some channels and did not replace them. This is unfair considering the amount of money I am paying per month.

It is understandable when you remove a channel because you no longer have a license for it or the channel changes its setup and name like what happened with the Universal, HBO and others. But removing a channel and only limiting it to a higher Bouquet is not right. It is like Sasol adding water into the petrol so that they can sell more litters. You have compromised the quality of the Extra Bouquet, you have watered it down.

This is really wrong from your side because there was no communication and explanation about this. I do not even want to start thinking how much you are cheating the Compact Bouquet Customers, it must be an appalling selection you have given them.

I kindly request SS7 back in my Bouquet.

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