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Multichoice (DSTV)

South Africa

Consumer complaints and reviews about Multichoice (DSTV)

YolandaNajoe Send email
 
Aug 19, 2019

Customer Service

On the 30th of July I have upgraded to Compact plus at the advertised discount of R460.00. When I checked my balance on whatsapp I notices that I am being charged R520. I called Multichoice to enquire and spoke to 4 different agents. 2 of them said the special ended 23 July. The other 2 said the special ended 31 July 2019.
I advised them that before upgrading I contact the Facebook page via the messenger service and was given a number to sms to in order to qualify for this special. I have also received a email confirming that im on the R460 discounted price. When calling for a 4th time I spoke to Sinaso and was told that I can just pay the R460 and the system would pick this up automatically.
Now my question is this, if your call centre cant pick up that I am on the R460 discounted package instead of R520, how is your systems suppose to pick this up. Clearly DSTV Multichoice has employed people who does not know what they are doing and they not even willing to assist or go the extra mile. Can Multichoice please contact me and confirm what the amount is I have to pay. Thank You.
RudiP Send email
 
Jul 8, 2017

Unproffesional conduct

Multichoice (DSTV) is most probably the most unprofesional company I have ever had to deal with. They have absolute zero ownership and accountability towards their consumers (customers).
They have taken the believe that we need them more then they need us.
When talking to agents that does not LISTEN and talk to you as if you are an idiot and when you want to complain they forward you to another person that cares even less.
Asking them for a telephone number to take the matter further with their Head Office they give you a number that either does not exist or a number that is automated and just redirecst you to the call centre that you just received the number from.
Apparently Multichoice (DSTV) Head Office does not exist and/ or the executives of this company plainly does not care what is going on on the ground of their company.
I can not believe that one can be given the run around from a company this size.
Even when you ask for an email address for problem to be solved when it is needed for documents to be forwarded, the mail comes back as undelivered, even though yoy specifically asked for the email address to be spelled out for this not to happen.
Looking for the telephone number on the web is just as useless as this number does the same thing, redirecting you to an automated switchboard.
Clearly the people in this company does not want to hear about any problems and/ or plainly just does not worry about any frustrations from their consumers their money comes from.
Sharyn Laing Send email
 
Feb 3, 2017

Account

I pay my monthly subscription via cell phone banking and this has been a problem about 4 times already which meant that i had to go to the bank and get a bank statement and proof of payment and then go to Multi choice N1 City and go and show that i actually did pay - all at my cost.
I made a payment on the 19 December of R99.00 and then again on the 3 January 2017 of R92.40 as per sms that i received from Multi choice. On the 9th of January i once again had to go through all that rigmarole to get proof of payment and go and prove that i paid my account, i saw a person by the name of Ashley who told me that he would sort out my account as i was actually in credit now of R6.60. HE DID NOT SORT OUT MY ACCOUNT otherwise i would not be getting these sms'es!!!

I then get a message last night to say that i must pay my account before the 5th of Feb. So i phoned the call centre this morning and had a very helpful lady by the name of Octavia who said that she can see i was at Multi choice on the 9th of Jan and there is a note on the system to say that i did go in and showed proof of payment but the two above mentioned payments are not reflecting on the account but i do have a credit of R6.60..........this does not make sense to me. How can i be in credit if those payments are not reflecting.

So once again i have to go to the bank and get proof and go to Multi choice and sort out this problem that was supposed to be sorted out on the 9th Jan.

I am not happy and find the service of Multi choice unacceptable as i made the effort to go in and sort it out but it was never done on Multi choice's side via Ashley. I pay my account regularly and i cannot even speak to a Manager. And the call center actually cannot even help you with this type of query to fix the problem.

THIS IS NOT ON!!!!!!!!!!!!

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