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Multichoice Explorer Decoder

South Africa

Consumer complaints and reviews about Multichoice Explorer Decoder

Molifi Send email
 
Feb 14, 2019

Failure To auto update VOD Status

Ref No. 76710320_344

A Regional Field Technician came and diagnosed that the problem was an LNB and needed replacing. Considering that I am unemployed it took me a while to accumulate money to buy a new LNB and install it, however I eventually did buy and install it. Now I realise that I need to manual reboot both decoders for VOD Status to update. I therefore still do not enjoy updated Catch Up programs and movies on Box Office.

As stated before I really am unhappy because I am not fully enjoying services I am paying for and therefore demand prompt assistance on this matter. I keep complying with all the Call Centre Agents are saying and incurring costs in the process yet this matter doesn't seem to come to closure. I therefore feel unfairly treated and robbed
Latest Call Centre Ref No is as above: 76710320_344

I have a problem with your proposed resolution. Sam and many of his colleagues accredited by Ellies and many of your Agencies are busy installing for new clients to the benefit of Multichoice Agents which translates in benefit for Multichoice. Multichoice doesn't object nor stop such activities, yet raise an issue when those installers are used when problems occur stating that they are not accredited. This is hypocrisy, double standard.

You must remember that I have been complying with all directives given by your Call Centre Agents in endeavour to resolve this matter (which proved to be misdiagnosis) for more than 5 months and have been incurring expenses as a result which you are not going to reimburse.
You must remember I am simply a consumer of your product with promises that come with it, meaning I have been paying and never enjoyed the promises you are making about your product and I am simply trying to get you to deliver on your promise yet you keep pushing that responsibility to me, in a way coming up with all kinds of excuses not to deliver. Thus far it seems like I am the only incurring costs to resolve inefficiency of your product. You are using your corporate status to bully me, otherwise you would make sure that your product delivers on your own expenses considering that I have been paying for service I never enjoyed for the past 5 months, your records bear witness that I have been informing you.


Aggrieved

Molifi Kalane
741017 5438 08 8
082 880 1006

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