The installer put my dish on my roof on 5/28 and wired the house. I did not know I had to have my computer physically there so did not. The installer said I could just call him and he'd walk me through setting it up once the computer was there. A week later it was. I immediately called the installer and have been every day since -- he will NOT call me back. I called Wild Blue directly for help and keep getting either hung up on or not called back when promised I would be. I have been forwarded to several numbers to people who will supposedly help me but no one does (again, either not called back or hung up on). I’ve talked to my initial sales reps via phone and email – no response. I spoke to Blue’s accounting, tech support, billing and customer service reps – no one will call me back or help me when I get a person. They are hostile and treat me like I’ve done something wrong. When I addressed this with someone who told me she was from management, she said I can’t even cancel my account without forfeiting the $284 installation fee and being charged a 22 month contract cancellation penalty. I’m at my wits end. Absolutely no one will help me with this. Internet access at home is a requirement of my employment. I’m on the verge of losing my job over this.

There is a great advantage to being debt free. The only debt I owe is my mortgage. So when I get screwed over like this guy I just don't pay the penalty fee. I've had to do this twice, once with a phone company and once with a rival satellite internet provider. When I didn't get the service they led me to believe I would have (and gave them every opportunity to make things right), I just quit paying. When they called all concerned and I told them about the pityful service and pityful customer service I had been dealing with they threatened me that if I didn't pay the cancellation penalty it would hurt my credit (like he had something on me). I told him I don't give a damn what you do, it will be a cold day in Hell before I pay a dime and I didn't. I told him I don't care what my credit score is because I don't borrow money. And guess what, I never paid a dime and nothing ever showed up on my credit report (I do the free yearly checks just for laughs). FYI, HughesNet is the same as this bunch, maybe worse.