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Mydin usj

Malaysia

Consumer complaints and reviews about Mydin usj

Nurulm Send email
 
Dec 8, 2021

Cleaner food court

Hi.. already informed not to take out our plate. Just to make next order. But back from ordered all plate are gone. The food still full. No apologize or sorry just ignored my order. Please dont take foreigner laa
Boo123 Send email
 
Feb 29, 2020

Complain from Promoter

I’m a temporary promoter for TOP’s detergent and currently working in MYDIN USJ. The staff are rude, especially an indian lady that are in charge of the staff entrance. This was my first time being a promoter at MYDIN USJ, I have not acknowledged that i cannot bring any personal belonging to enter the mall. She tell me to not wear my watch and i cannot bring my phone in(by scolding me) Is this logical? I mean who else in this era doesn't carry their phone? Not to say about play phone while working, what if my supervisor call me regarding something about the product? Besides, who’s gonna look after my phone if i just left it at the staff entrance? Any warranty/compensate if my phone go missing? The security lady doesn't allow me to bring my phone yet I’m actually seeing many of the staff in MYDIN are holding their phone/placed the phone inside their pocket while they are working? I wonder why is this so double standard? So does it means that promoter cannot consider as staff and so that we deserve to be treated rudely?
Lynne Dyanna Send email
 
May 31, 2019

Staff, mgt and security tag

On 31 may 2019, time 1150am-12.30pm.

I went for groceries purchase in mydin usj. Before I enter Mydin, the security alarm activated. Security guard wanted to checked my handbag. I said, I not yet enter Mydin and purchased anything, how come he wanted to checked me. When I entered Mydin, the security alarm didn't make any noise again. Before I finished shopping, suddenly I remembered that I left the parking card in my car. I decided to take it and left my family in mydin. When I pass the security gate, the alarm activated. Cashier look at me curiosily. Then security guard requested me to open my handbag. I found my new lipstick that I purchased earlier in mydin few weeks back before fasting month started. They tested again, and it was the lipstick tag. I told them that I had purchased it earlier. Your Cashier asked me whether did I go to Watson or not? What a wonderful question. They called up security head And he requested me to give them receipt for evidence. I had told them that I had purchased earlier at mydin usj and asked the security to checked cctv that I didn't go to beauty dept today. Security said , he need the date that I purchased earlier.
How can I remember the date? I told him to checked only today time, that I'm not going to the beauty dept at all. He said he must checked the day that i purchased it.
He said if I purchase the item, I should have the receipt. If I cannot give him the receipt I had to pay for it. It is insane to pay the item that you already paid. Hello, I purchased it few weeks back, you requested me for the receipt? The receipt can be faded. 1 in million of customers will kept their receipts that they had purchased few weeks back. Mostly they didn't kept it. Not make sense at all. I keep on checking my handbag for all of the receipts, luckily I didn't throw the receipt away.
Many Other customers looking at me. Mydin humiliate me. It was your staff fault not removing the tag that i had purchased before. It is up to me whether I want to use my purchase item few months onwards. It was your staff fault.My family and I get a huge humiliation today and it is not acceptable.

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