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Nationstar Mortgage

United States,
Texas

Consumer complaints and reviews about Nationstar Mortgage

Jasdeans Send email
 
Jun 18, 2017

Consumer Financial Protection Agency

Please go here to file a complaint against NationStar: https://www.consumerfinance.gov/

It works!
msjules Send email
 
Jun 17, 2017

foreclosed while in shortsell status

long story short I had a buyer for a short sell and nationstar foreclosed on me without notice. In equator or anything. They even put a lock on my door, but they had to remove it. That was 4 years ago and I still get angry thinking about it. If there is a class action suit against them I have all my documentation. Please contact me msjules99@yahoo.com.
ricky15 Send email
 
Jun 15, 2017

loan mod, and missing name on loan

for over 3 years and over 100 different people fighting for a loan mod. and to get the co- borrowers name on all material pretainting to nationstar no luck, always some thing missing or never received, get the run all the time i need help getting fustrated my wife is disabled and getting sick over we are being handled by NATIONSTAR MORTGAGE please help
jeansan Send email
 
Jun 7, 2017

Nationstar

I originally took out a home equity loan for 60,000.00 in August of 2006 with a 15 year term repayment. I had financial problems along the way which then I was forced to file a chap 13 bankruptcy in 2015 to stop the foreclosure and Nationstar did like an in house modification and now the loan is 106,000.00 for a 40 year term and I have no access to that account nor do I get a statement because I'm currently in bankruptcy. The house is not even worth but maybe 90,000.00 and i'm not currently working and I called Nationstar to get a loan modification and they said they would send the paperwork in the mail. I'm waiting on it and by the way I'm paying every month my nationstar loan payment which they said i'm three months behind and I'm also making monthly payments to my trustee on my chap 13 bankruptcy payment plan so I need help this company is a complete fraud and I demand an audit on all of my loan documents and payments and all correspondence. I want answers and I want to know how in the hell did they come up with that kind of scam and in viewing all of the complaints about Nationstar how in the hell can they be in business and keep screwing people. This needs to stop and I cannot lose this home that I grew up in as a child. It is my elderly mother's house she is 73 years old and not in the best of health and I would like to see my Mom sleep comfortably knowing that this house will not be foreclosed on and I need to get this rectified to its original terms ASAP.

Jeanette Sanchez 210 842 2005
violagryta Send email
 
May 24, 2017

Corporate Advance - stilling money

My mortgage was sold by Bank of America to Nation Star and the problems start right away. First they refuse to sent me a statement. For 4 years I have to request history of the payment to see what is going on on my account. And the money disappears left and right. I always pay on time so they can not charge me late fees but they put the money in the miscellanea account instead to apply it to the principals.
Some money goes to account fee $19-$22 a month. And the best is a Corporate Advance account. Some months they take $200.00 from my account to put it this account. The end result is that less money goes towards the principals now then 2 years ago even if the loan amount is smaller. To contact them is almost impassable . The only reply to the e-mail is generic that they will look into it and this is the end.
I would love to participate in class action against this company.
Paladin Send email
 
Apr 18, 2017

Nationstar

Nationstar sent me an email, claiming that citimortgage had

Re: Transfer of Mortgage from Citibank

Dear __________,,

I have great news. Your mortgage with Citibank, Account No. ___________, for the property located at _________, has been transferred to Nationstar. This transfer is in effect as of 4/17/2017.

etc.

I replied: "Really?"

Nationstar responded with apologies.
an18608 Send email
 
Apr 12, 2017

Nationstar Mortgage

Nationstar Mortgage sent me an email stating Citi transferred my mortgage to them. Called them and Lanita answered, in a clam manner she state that Citi Bank transferred it to them as of April 1st and gave me the balance, my address and said there was no more info for the moment. I told her she was a fake. Called Citi and they know nothing about it. Citi was not longer my mortgage company since March and have another servicer, which I called and said the same, they have no idea of why Nationstar is doing that. I am contacting FBI fraud department.
Shoutingoutloud Send email
 
Mar 4, 2017

Nationstar mortgage

Having a discharged chapter 7 doesn't seem to to matter at all to this company.
My mortgage was sold to them years ago by BOA and like many others I've seen here, they have been nothing but a headache. From wanting to charge me for my auto pay that was free with BOA, to not paying my home owners or taxes, to canceling my insurance taking the partial refund then sending me notice that I was in violation for not having the insurance so now I need to pay them triple the amount monthly that I paid a year..... I asked for refi and was denied I asked for deed in lue and was told I had to apply for modifications first then when I had questions about the papers they would never answer my callls AND started harassing me for payment (against bankruptcy laws), my modification was denied because paperwork was not completed timely. Mind you I had no online access to my account because of the bankruptcy so could only call or deal with mail. I put the house on the market when denied for deed in lue, since they didn't evict me from the bankruptcy and told me this was needed for modification. They told me to have the realtor contact Equator to apply for a short sale but give them the same run around that I've dealt with for years. Now, they are suing me for foreclosure on a home they own from bankruptcy. They never told the courts that my debt was discharged!!! I haven't lived in the home in months now, ever since I gave up trying to work with them so I could afford to keep the home by refi. They largely caused a lot of my financial issues with all the late payments fees from insurance and taxes (I'm a single mom of 2 and every penny makes a difference, but they don't care about anything but taking your money and finding ways to take more even if they caused the issue)... I tried to work with them to sell the home, even had a buyer that if they had talked to the realtor about short sale would have sold for only $2000 less then what was owed. Now, 6 months dealing with all of this, I received the court documents a month ago and this week I get a notification that nationstar sold my mortgage to another company. I don't think this is legal and I'm trying to find out. So does this mean I have to deal with harassment from another company on a discharged mortgage?
This was the first home I ever owned, and Nationstar has left me feeling that I should have never been a home owner. I thought I was doing the right thing for my kids and I and since they took over my mortgage, I can't tell you how many times I've apologized to my kids for not having money to eat more then hot dogs for several days or to be forced to move because I couldn't afford the house and fees, not to mention the health issues the stress has caused me.
lmh4214 Send email
 
Feb 25, 2017

Modification

Received written modification approval reducing my mortgage rate then a decline because my mortgage wasn't past due. Looking at writing to the Consumer Finance Protection Bureau (CFPB) with my complaint. Any complaints you may have, I suggest doing the same. I say that because with enough complaints the CFPB will look into the company, if they aren't already.

Anyone know of any class action lawsuits against them?
sophie63 Send email
 
Feb 24, 2017

Nationstar Mortgage

First let me say Nationstar is a nitemare to deal with.I lost my job back in 2011 and have been trying to get back on my feet It is not easy with Nationstar when it comes to your home. I will say I asked for a loan mod. and after 6 months or more they gave me one & I made payments on time then fell behind again, I called and they told me I could apply for another one so I did and I explained my husband had went back to work but due to sickness he was laid off. He has a rare illness that has to do with your nervous system so they told me to fill out paper work explaining this which I did. they say I have a dedicated loan specialist which is a joke he never answers or returns calls. Going into almost 9 months i would call and they had no answer.They said they would call and also send me a letter. At the end of December I looked at my acct and low and behold I show I had a payment due of $1402.00 by Jan 1, 2017 never got a letter or heard from anyone so of course the payment was late so they rejected it and now want to foreclose. I asked whom I could speak with about an appeal on this and was told no one. My husband is 71 and is retired and went back to work until he took ill. I am working but I am going to have to probably quit and stay home if he continues to go down hill. Our payment was $ 1192.00 and instead of helping us they went up on us. Is there anything I can do>

Thanks Dorothy
Ash simpson Send email
 
Feb 21, 2017

Nation star mortgage is a scam

My mom past in 2013 before she past she told us she had ins. With nation star mortgage so if anything happened to her the house was paid off. According to them my mom lied. So I took it with a grain of salt and paid the remaining 1200$ balance off. Then they come back saying I still owe them and started sending me checks back which I cannot cash. They also sent a statement saying they've paid my taxes for the past two years and my tax statement says otherwise. So I get a lawyer. When he calls they can't even pull it up they've lost the loan.saying they sold it to a 3rd party but they don't no who. They have my mailing address (which is a completely different home) as the one they have a loan on. Again I call my lawyer they told him the same gave him the run around we've even sent a letter certified mail n havent gotten a response. This was two years ago n we r still getting the same answers. I do believe it's a scam... And theirs got to be someone who can do something about it. My lawyer says if I could get about 10 people together we should have a law suit. Idk I'm j ready to be done with these people. I mean it's getting redicilous. All I owed was 1200$ and to pay it off 3 times is unheard of..
irenedesmond Send email
 
Feb 18, 2017

Foreclosure Avoidance Program in Oregon

Richard D. Ruehle
3317 Munsel Lake Road
Florence, Oregon

I just need HELP.
The above named is my nephew. He has given me power of attorney to resolve the Foreclosure issue on his home.
What I need is to speak to the person handling the Oregon Foreclosure Avoidance Program on his home. A final Notice on from the State of Oregon Foreclosure Avoidance was forward to me to last to response on a timely bases and Richard is not able to handle this matter do to another legal matter.

My name is Irene Desmond. My home Walnut Creek, CA 94596. Cell Phone 925-323-7661. email irmdesmond@aol.com

What I am in hope of accomplishing is to pay the pass due amount and arrange monthly payment.

Thank you for your early attention to this matter.

Sincerely, Irene
2/17/17
Jefferycross1970 Send email
 
Feb 7, 2017

10 years

How do you start a loan out at 10,000 and still owe 9,500 after 15 years????? Frauds! We will need to come up with that full amount to pay off the loan by 12/17. HOW CAN A COMPANY HAVE SUCH A BAD RATING AND STILL BE IN BUISINESS???
lemongrover Send email
 
Feb 4, 2017

Predatory company lacking integrity

For years my mortgage has been serviced by CitiMortgage, but a few months back it was transferred to Nationstar. Since then I have had nothing but trouble. They claim that I am on auto-withdrawal, but when I called when a payment was not withdrawn they could give me no explanation. Then they began being very pushy with me to pay off my mortgage. They asked if I would like them to order up a payoff statement. 4 times I told them that I did not want to pay my mortgage off. I ended up having to scan and email them my original note and another letter from Citimortgage which clearly stated the terms of my loan. I followed up with an email both emphasizing that I did not want to pay off my mortgage, and asked politely for them to stop harassing me about it. Today in the mail I got a payoff statement, claiming that I had ordered it!!!!!! I don't trust this company and advise STRONGLY that you keep your mortgage away from this company or they may start coming after you the way they have started coming after me.
lemongrover Send email
 
Feb 4, 2017

Predatory and lacking integrity

For years my mortgage has been serviced by CitiMortgage, but a few months back it was transferred to Nationstar. Since then I have had nothing but trouble. They claim that I am on auto-withdrawal, but when I called when a payment was not withdrawn they could give me no explanation. Then they began being very pushy with me to pay off my mortgage. They asked if I would like them to order up a payoff statement. 4 times I told them that I did not want to pay my mortgage off. I ended up having to scan and email them my original note and another letter from Citimortgage which clearly stated the terms of my loan. I followed up with an email both emphasizing that I did not want to pay off my mortgage, and asked politely for them to stop harassing me about it. Today in the mail I got a payoff statement, claiming that I had ordered it!!!!!! I don't trust this company and advise STRONGLY that you keep your mortgage away from this company or they may start coming after you the way they have started coming after me.
brickml Send email
 
Jan 21, 2017

Modification scam

I have been fighting my battle with Nationstar for over a year. Over a year ago, I fell behind on my mortgage. I set up the initial conference with Nationstar and the mediator. By that time I had all the money in hand to catch up. I was told to complete a document and send it back. I was told once the document was received Nationstar would have more flexibility to work with us and we wouldn't have to put the entire amount down. She GUARANTEED me that this would happen. So, I put some of the money back into my home for improvements. Two months later on my follow up call, I was told by someone else that I was given misinformation. From that point on, if I received a response of any kind it was always a different answer. I made to much money. I made to little money. I was then given a Forbearance agreement to pay 5,000.00/month for 6 months. I was now behind 22,000.00 including attorney fees and later charges. I asked how 30,000.00 was the equivalent of 22,000.00 and was given a BS answer that didn't even make sense. The representative "Eric" was less than knowledgeable and less than helpful. I asked if I should get an attorney involved and was instructed that the modification would go through shortly I just had to be patient. This was after I completed the paperwork 7 times. That was also a LIE! So, I hired an attorney. They received no response from Nationstar either. So that money I paid for legal representation also was taken from me. I have every single email and response I had sent or received and would like to know HOW THIS COMPANY IS STILL ALLOWED TO PRACTICE. I lost my battle. I owed 62,000.00 on my home and it was appraised for 92,000.00. Nationstar bought my home last week for 52,226.00. So, not only did they make money off of me but now they are going to sell my home and profit as well. I am devastated and angry!
Jeannie Rumpza Send email
 
Jan 18, 2017

Modification

Never had any problems with my mortgage until BOA sold it to Nation star. I have been trying to get my modification approved for over a year now, and every time they would come back with something else. I've submitted modification paperwork over 8 times, and every time it was something different, and now they are foreclosing on me. I have owned my house for over twelve years, and because they know I have a lot of equity in my house, they want to take it away from me. I went through a horrible divorce, but the house was awarded to me and my kids. Since then, After trying for so long to get my modification approved they still deny me, even though I'm more then capable of making my payment. My children & I will be homeless, if something doesn't happen soon. They are thieves and lairs and don't care about whats happening. How can they do this to innocent people. I even made a $30,000.00 payment once the house was awarded to me and they deny ever receiving it. I need help. I don't know what else to do.
jbugg42 Send email
 
Jan 17, 2017

nationstar mortage

this is not a legit company charge outrageous fees and they their equity accelerated is a joke did not pay my taxes one year my house went to tax sell they immediately got the house back and charged me for it even tho it was their fault.
paulettewilson Send email
 
Jan 5, 2017

Mortgage Fraud

I can not say enough bad things about this Company. When my real estate property taxes were reduced through the Homestead Mortgage Act. It lowered my payments by $33.00 per month. Nationstar sent me a payment coupon with the new amount of my house payment. I have been sending in that amount since 2011 and was just now notified that I should not have a lower payment even though my escrow amount reflected over payments. We were sent a foreclosure letter. They said they waited until the amount got behind enough to foreclose. I had not received one single phone call, letter, or any type of notice stating that the amount we were paying was wrong. When I asked Nationstar why they sent me the coupons with the lower amount to pay, their comment was, whoever sent it to me should not have. I have now hired an attorney Tim Stull with Freshstart firm. It is an aggressive credit and mortgage help program. Their rates are reasonable and they do all the paper work with the Attorney General's Office and with the Consumer Financial Protection Bureau. Their number is 1-877-297-7011. I advise you to contact them. Someone has to put a stop to this place.
gellerca Send email
 
Dec 27, 2016

Improper accounting

Tried to find where to send this complaint below to Nationstar, but it seems the REAL people in charge cannot be contacted.

I have given up on Nationstar's word to do anything at all. Have already sent in a complaint to the BBB, and plan to send one to the Consumer Protection at the U.S. Attorney General, as well as to contact a lawyer very soon. I've had it with trying to get anything done. We talked to Nationstar beginning when our loan was bought from the previous mortgage company, and what we got was a strong claim that your company has "generated" a monthly statement, but if so, yours is the ONLY mail that we do not get. Our last paper statement before now was actually mailed and received in October, 2014. That is two YEARS that a paper statement would have been actually "generated" and mailed to us. Not buying it.

I have spoken to my mother, who used to work for the Federal Land Bank in Wichita, KS for over 30 years, and she has suggested that we ask for an audit of our entire loan, as what you sent was nothing be a bunch of mumbo jumbo. My sister-in-law has been the certified accountant for Boeing (until they left Wichita), Cessna, and Lear Jet for about 30 years or more. She, too, says we need to demand an audit of our entire loan by you, as she agrees with us and with my mother.

I printed out the original "statement" from your website before I called Nationstar and asked for the corrections to be made "as they were paid to you", and you sent me a "revised" statement that was NOT like the original payments were made, to include the actual dates of payments, the proper "description", the "interest", and most of all the "interest bearing principle balance" after EACH PAYMENT.

We are demanding in WRITING here that our loan be audited and printed out as mentioned above.

Your company's false promised by Diana, Brittney, Ben and Sunshine during the month of DECEMBER to "fix this and return a call to (me)" with firm promises to do so, is not acceptable. This is why I refused to accept any more "help" from Customer Support, and demanded to speak to a Supervisor. The Supervisor that I finally got to speak to was Deedra, and that was the same day that we tried to make this last principal payment, with the very same outcome as we've had for what was 18 month prior to me trying to get Nationstar to do this correctly, and trying to do it as everyone keeps saying is possible on your website. This just proves it is NOT so easy after all.

I am sending you this response, as well as a copy of it to my own email address, and to my husband's email.

My husband is going to turn 70 in a few days. He was born with asthma, but the stress that all of this has done to him is making controlling it much more difficult.

I am over 65 now, and I suffer several health problems that already cause me physical pain and side effects without any help from a company like Nationstar, and it, too, is magnified to the point that my own pains are magnified to the point that it has been knocking me into bed or a chair all day.

Nationstar has single-handedly managed to cause both my husband and I to have serious problems with both emotion and physical distress. I can no long take anymore of this, thus I have turned all of this over to others whom it does NOT cause these things. I'm done talking to Nationstar.



Carol (Carrie) Geller

(325) 656-2001
You can give without loving, but
you can't love without giving.
kflpnchaee@yahoo.com Send email
 
Dec 13, 2016

Loss house

Tried to modify.papers they day not receive.not tight paper.every lie but the truth
.lost my home after 20 years.for 4.000 dollars.to nationstar
heidigypsy Send email
 
Sep 21, 2016

NationStar Help!!

My family and I have lived in our home for ten years, my parents were never late on a payment. BOA sold our loan to NationStar in 2010. My parents have had nothing but problems since then. Three days ago we received a letter from NationStar stating we owe $83,000 dollars and are past due on 33 months. My parents printed all their bank statements since 2010 and you can clearly see they were making timely monthly payments to Nationstar. My parents faxed them the statements and now NationStar is stating they never received payments and they don't know where that money went. My parents are devastated and its hard to see them like this. They are hard working and good people. I don't understand why NationStar is doing this to them. My parents showed me monthly statements from NationStar, with different information some say the account is in good standing and then the next month stating we owe a different amount, and then again sorry for the error its in good standing again. What is wrong with this company?!?!?!?!?! My parents are lost and don't know what to do, every representative they talk to gives them the run around and no clears answers. One rep even laughed at my mom as she was crying trying to explain the situation and he said "Well ma'am you should have been making your payments." Its heart breaking to see, when I know my parents have been making their payments and we have proof from their bank statements. Now they say we have 90 days to pay $83000 or else they are taking our home. If anyone can help please contact me.
Lynny Send email
 
Sep 6, 2016

Modification

Nationstar acquired our mortgage in 2002. Our previous mortgage was in 1992 for $75000. It was sold 2 times between 1992 and 2002. I have had nothing but problems with the . It was originally a 30 yr mortgage. Every time I make a payment and question my balance it shows $64000. Something is definitely wrong. They said our home will not be paid off until 2050. That is 58 yrs on a 30 yr mortgage. It is a double wide on a permanent foundation. We are in process of contacting an attorney because we believe this is intentional gouging the consumer. We live in country and they say we gave them an acre of land where our home sets. They have papers with our signatures but neither my husband or me ever signed any papers deeding them anything. We paid taxes on this acre up to 2013 then after I complained they started paying taxes. When I ask a question they do not have an answer because they know something is not right. I would never recommend this company to anyone.
Casolynn Send email
 
Sep 4, 2016

New to Nationstar Mortgage

Well, As of two weeks ago, I am a brand new customer with Nationstar Inc. being they bought my loan from Citimortgage. Having just received the "welcome" package from Nationstar Inc., I am already frustrated!!!!!!!!!!!!!!!!!!!!!!!!!!!

Being I was forced into chapter 13 bankruptcy in 2011, Citimortgage dropped me from Internet loan servicing but they continued to at least send me a monthly statement. Nationstar Inc. also refuses to service my loan via the Internet but THEY WILL NOT EVEN SEND ME A MONTHLY STATEMENT!!!! It was my only means to confirm principle, interest, and escrow payments! I can now see the door is wide open for Nationstar Inc. to claim they did not receive payments, etc.

Yes, filing bankruptcy discharged all my debts years ago but I never missed a mortgage payment and in-fact, have paid additional principal every month. I can already see this will be a disaster as it is already consuming my time!!
Ronnie12 Send email
 
Aug 1, 2016

Mortgage

hey

i can help everyone here , people who got fooled with banks and got nothing in modification

there are various qualifications after 2014 modification changes which help every
homeowners who had a previous modification and still in trouble and real easy to get

doesnt matter wheather your in foreclosure or you got a bankruptcy. i can help

www.empirestatellc.com
+1 - 510- 730 -3206
email us @ operations@empirestatellc.com

if we do not respond to your phone call please email us as we recieve 1000s of calls
everyday.

thank you
Ron wilson

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