NECC is a telecom company having many of us as their long-distance plan customers. Unfortunatley, NECC is a big fraud!! If you are one of their customers, they are scamming you so neatly that you won’t suspect a thing. I noticed this by pure coincidence:

In every bill there are phone calls that were also charged in the previous bill! For example, if your bill is for the period of say 23rd of June to 23rd of July, there are also some calls from the previous bill (typically the calls from the last three days of your previous bill) that are repeated. Calls that you have already paid for. So, you pay for those calls twice.

Not many people figure this out because: 1. Most people do not keep their bills for more than 1 months. 2. Even if they keep the bills, people would be too busy to go and check the details of the list of their calls to find out any repitition!

When I called their costumer service and complained the lady was not surprised at all. Either they have done this on purpose or have had previous costumers who noticed and complained but NECC did not bother to fix the issue. I convinced them to connect me with a supervisor and in the heat of the discussion, the supervisor said “It had happened since last August (August of 2009)” and I said “So you knew about this for one year and you did not take any action?!” She changed the subject immediately.

I currently have Bluetone for my long-distance calling (www.btone.ca) and I will be cancelling it soon. I really hate Bluetone. So many little fees (which adds up!) that I wasn't aware of when I joined over the phone, because they didn't tell me ("Transporter Surcharge", "COF Fee", etc.). The late fee for this is quite ridiculous in my opinion -- $5, even if your bill was 1 cent. They try to find every little ways to get money out of its customers. Here's the Bluetone "Terms of Service - Customer Service Agreement": https://btone.ca/Documents/BTCA/CSA.pdf.

I'm so angry at Bluetone right now. I was at Call Select before Bluetone, and they were actually way better. I did online billing with these two companies. I was with Call Select for over 1.5 year, and I was only charged for the long-distance calling (with the same country calling rate as Bluetone) and taxes. With Bluetone, I was charged for the long-distance calling (with the same country calling rate as Call Select), taxes, along with COF Fee (this one is tricky; make sure you read the Terms of Service) and Transporter Surcharge. 30% of my Bluetone bill is made up of their additional fees.

My advice to everyone: DO NOT GO WITH BLUETONE.

Thanks.