Log inRegister
Submit Complaint

Nespresso latisimo

Australia

Consumer complaints and reviews about Nespresso latisimo

Talaki3 Send email
 
Jan 11, 2017

Cold coffee

I purchased a Nespresso Lattissima machine just over 2 years ago. I previously had a Citiz for almost 7 years and was happy with it. My current machine has been sent back twice as the milk is never hot enough and I have to warm it in the microwave. Every time I have been sent a replacement milk frother and told that I should warm my cup and jump many hoops just to make a cup of coffee.

6 weeks ago I contacted Nespresso as the milk was cold again so. As this machine had been returned several times for the same problem I was not prepared to send it back again but had the problem escalated. I was then left a voicemail message before Christmas saying that my machine will be replaced. As I had not heard from Nespresso, after Christmas I contact Nespresso to find out what was happening with the replacement machine to be told that they will not replace it but to send it back yet again, 3rd time. I also have a limited edition machine and the front cover of the used capsule container constantly falls off. When I mentioned this to Nespresso I was simply told to "super glue it" as they didn't have a replacement.

I have been a loyal Nespresso customer for 9 years and have spent over $500 on my latest machine which has always been unsatisfactory. The service from Nespresso has been appalling. This has gone on for 6 weeks now. I was told not to return my machine even though they sent a loan machine which I mentioned that I did not require as I was told it would be replaced. If the machine was going to be fixed then why had I not sent it back 6 weeks ago when I first contacted Nespresso. Now I am told that no record can be found as to who had offered a replacement machine.

My next step will be to contact the ombudsman as this has been an ongoing issue since this machine was purchased.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    US Pharmacy - Harassment
    Countless calls from us pharmacy in which I ask nicely to...
    EMCO Storm door - EMCO storm doors
    Had Home Depot install 2 Andersen EMCO storm doors....
    U-MOBILE - Network / Mobile Data Internet
    Salam sejahtera UMobile, Makluman serta aduan kepada...
    Mipfa Provident Fund - Withdrawel of fund
    I applied for my Provident Fund on the 14th of March...
    Compressionsale.com - Wish I saw this before ordering
    Followed fitting measurement instructions, ordered 6 pairs...
    Singtel - Singtel charged me 19 days before I received my SIM
    I have not had a worse encounter with other ISP's....
    MIBFA - Withdrawel of fund
    Good day I apply for my provident fund on the 14th of...
    TM Net - bad words in channel
    Polimer channel never sensor thevediya word
    Remington - Explosion of Remington hair dryer
    My hair dryer exploded last night burning my son's...

    Share this site with others

         
          

    Recently Updated Complaints

    US Pharmacy - Harassment
    Countless calls from us pharmacy in which I ask nicely to...
    EMCO Storm door - EMCO storm doors
    Had Home Depot install 2 Andersen EMCO storm doors....
    U-MOBILE - Network / Mobile Data Internet
    Salam sejahtera UMobile, Makluman serta aduan kepada...
    Mipfa Provident Fund - Withdrawel of fund
    I applied for my Provident Fund on the 14th of March...
    Compressionsale.com - Wish I saw this before ordering
    Followed fitting measurement instructions, ordered 6 pairs...
    Singtel - Singtel charged me 19 days before I received my SIM
    I have not had a worse encounter with other ISP's....
    MIBFA - Withdrawel of fund
    Good day I apply for my provident fund on the 14th of...
    TM Net - bad words in channel
    Polimer channel never sensor thevediya word
    Remington - Explosion of Remington hair dryer
    My hair dryer exploded last night burning my son's...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username