At 4:04pm on 1/17/18, I called Netspend because my account said it was locked when I tried to log in online. I was told by the Netspend associate I was speaking with that the system deemed "fraudulent activity" so the card had been blocked. I had a balance of $1050 and kept asking how am I going to get my money? I was told a replacement card would be sent in 1-2 days. I told him this was unacceptable, I needed my money now to go pay bills.
During the course of this phone call, I received a text message at 4:14pm that Netspend Card 9*** has been reported lost. I told him I never reported this card lost. I immediately received another text message stating that the block has been removed. This was followed by a third text message (all at 4:14pm) that Netspend Card 9362 had been reported stolen. I told him I never reported it stolen. In the course of a few minutes my card went from lost, to the block was removed, to the card was stolen. I was on the phone with the associated the whole time and verified multiple times the card was in my possession.
I was placed on hold a few different times while the associate supposedly talked to his supervisor. Finally around 4:25pm I was told I was being transferred to a supervisor, however, after being on hold for NO LESS THAN 30 MINUTES, I finally hung up. The total time of that call was 50 minutes and absolutely nothing was resolved.

At 5:03pm I made a second call to Netspend, still trying to find out if I could purchase a temproary Netspend card to access my money. The associate I was speaking told me that I could go to any bank and give them my account number and routing number w my ID and withdraw my money as a cash advance. I explained it was after 5pm so bank lobbies were closed. The associate suggested I just go to multiple places to try and find one that would give me the money. He then told me I could wait because my new card would arrive in 1-2 days. UNACCEPTABLE. I pay multiple fees to this company so that MY money is available when I need it.
I asked to speak to a supervisor. He told me there were no supervisors available but I could speak to one of his peers. I told him I wanted to speak with someone who could help me. He told me ok but it would be a 30-40 minute hold because "they are in a meeting." Unacceptable.
When I asked (AGAIN) about purchasing a temporary Netspend card he then informed me that I could go to a check cashing place that worked w Netspend and get a card issued through them, then call to link it to my account so I could withdraw my money.

At approximately 5:50pm I arrived at the Check N Go on NW 23rd in OKC. I explained to the associate the situation with my Netspend card. The lady was on the phone w Netspend support when I received a text message on my phone saying that at 5:57pm Netspend Card 5**0 has been reported stolen. I do not have a card ending 5**0. Then at 5:59pm I received a text message saying a transfer of $1000 was made to a Charissa E. I ABSOLUTELY DID NOT transfer any money from my Netspend account. The Check N GO associate, Joyce, told the representative she was on the phone with from Netspend what had happened. At that point she gave the phone to me to further discuss what was going on.

Just to recap...While on the phone w the first guy I received a text message at 4:14pm that Netspend Card 9**2 has been reported lost. I never reported this card lost. I immediately received another text message that the block has been removed. This was followed by yet a third text message (all at 4:14pm) that Netspend Card 9**2 had been reported stolen (I never reported it stolen). This card was cancelled without consulting me at all. Then at 5:57pm, while I was at the Check N GO trying to get a temporary card, I received a message that Card 5**0 had been reported stolen (don't have a card 5**0) followed by a text at 5:59pm that a $1000 funds transfer had been made. Again, I DID NOT AUTHORIZE THE FUNDS TRANSFER AND DID NOT INITIATE ANY OF THE REPORTS THAT MY CARD WAS LOST OR STOLEN.

I spoke with Alex at Netspend and she filed a dispute. I am extremely upset that I have to wait 10 days to hear whether or not I get my $1000 back from a transfer I DID NOT initiate! It is clear that something was going on with my account. I feel like my card was deactivated on purpose so my account could be hacked. Had I been able to resume using my card and able to withdraw my money none of this would have happened.

Alex informed me that if I wrote up an email and sent it to this dispute department my funds would be made available while the case is being investigated. I am requesting the $1000 be made available before the end of business tomorrow (1-18-18) while Netspend investigates how their negligence made it possible for my account to be manipulated and my funds drained. Update: The dispute process I believe is a huge front to make it nearly impossible to get the money back.

On 1/19/18 at 1159 I received a text that the $1000 was transferred back to my account. In attempt to not make this post any longer I will say I have been told my account was cancelled and my social security number taken out of the system. I received the replacement card and attempted to activate to see what would happen. Well magically I was in the system again. I can text BAL to 22622 and see that my money is sitting there. HOWEVER NETSPEND WILL NOT ACTIVIATE THE NEW CARD AND THEY REFUSE TO UNBLOCK MY ACCOUNT. SOMEONE FROM THIS HORRIBLE PLACE NEEDS TO MAKE THIS RIGHT!!!

I truly can not believe this is happening. Netspend is 1000% withholding my money . It is pure theft at the highest level. Unbelievable.