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NetSpend

United States

Consumer complaints and reviews about NetSpend

Marmar19 Send email
 
Nov 17, 2017

Merchant never received payment

On 11-10-2017 a preauthorization was made of $65.19. On 11-13-2017 I noticed there was a fee for debit declined. I called the merchant and they told me that they never received payment. I had to then pay $20 extra dollars because it was late; a total of $85.19. I called netspend and told them my situation and they told me that payment was made on time. To make a long story short they want me to fill out some kind form to get my money back. I don’t understand why they declined the transaction if there was sufficient funds! Has anyone else had this problem?

Merchant never received payment

Stayme Send email
 
Jul 31, 2017

SCAM

No one ever use A Netspend prepaid card. Netspend is a ###### scam. I activated my card over 6 hours ago and I just had to call because my money wasn't on it and the first thing the woman asked for was my social security number and of course I didn't give it to her. So everyone just be careful.
Stayme Send email
 
Jul 31, 2017

No balance

Dear Netspend,
I purchased one of you prepaid Visa cards and I put $100 on it. I activated it the way it said to be activated and that was over 6 hours ago and it's keeps saying my balance is $0.00 but I haven't spent any of it and I tried to order something online but it got declined. Where is my money at?
Jesse81 Send email
 
Jul 27, 2017

I closed the account, now getting charged for over draft

Can't send back complaint to sender this is an automated system.

Dear User,

We wish to notify you that activity on your card account has resulted in a negative balance on your account for 180 consecutive days. You will need to resolve the negative balance in order to continue using your account.

Please fund your account as soon as possible so that you no longer have a negative balance.

Sincerely,

Your Customer Service Teamear User,

We wish to notify you that activity on your card account has resulted in a negative balance on your account for 180 consecutive days. You will need to resolve the negative balance in order to continue using your account.

Please fund your account as soon as possible so that you no longer have a negative balance.

Sincerely,

Your Customer Service Team
That account was closed out over a year ago, and I had left funds on it at the time to cover the 5 dollar fee for the fallowing month.
So if you gave out lost or sold my private information its on you not me. I no longer even carry your card it was shredded right after I canceled it over the phone took over half an hour to do, but was told that the account had been closed with $9 and some change on it and I would be receiving a check for the remainder amount after you all took out your fees plus the cancellation charge was told I'd get about 2-4 bucks back, never seen it, didn't really care.
In short you can keep it still don't care it'll cost more to cash it, and seeing how well you can do your jobs says that the check is probably no good.
Netspend SUCKS Send email
 
Jul 18, 2017

Netspend

My netspend card was stolen. They did not steal my actual card but the number. It was then used in a town 2 hours away from me and drained a little over $700. I was told I could get a temporary credit while they investigated. Now they are stating it will take 10 days. That was my entire paycheck and still have bills to pay. Who can go 10 days without anything? Netspend is not helpful in anyway. Once this is resolved I am shutting it down and getting a real card from a real bank that takes care of their customers. Netspend sucks ass and I cannot believe the IRS allows them to be there go to as a reload card for your tax returns. Not to mention they clearly outsource the customer service and very difficult to communicate with the customer service members which makes if even more frustrating.
denishia1988 Send email
 
May 4, 2017

Dispute

I been calling netspend over two weeks about my dispute what is over 4300.00 dollars I have been giving so many different dates that's it upsetting I feel they will never give me my money back they just full of shit I do not understand how they will let someone take my money then do nothing to get it back I was planning a vacation with my family this summer now I don't know what to do since its such a big amount I'm thinking about getting a lawyer to help any suggestion
Bublance Send email
 
May 4, 2017

Account closed

Account closed - my complaint is consistent with the complaint above. My account was blocked for some reason when I called NetSpend and they told me that a direct apposite had come from another company. That was my Uber direct apposite. So that was the reason for blocking my account. When I open the account again I was declined and I still don't know the reason why. When I called to find out the reason they said that someone had tried to get into my account and that they have been trying to call me. I have my phone with me all the time so I didn't receive any calls. So when they said they would unblock it I want to try to use it again and it was declined again. So I called back and they told me to wait like four hours and I they would take care of it however when I called back they said that I had requested that my account be closed. I had not requested my account be closed. So they close my account and said that they would take a look at it and call me back within four hours. However when you called back they said that my accounts were closed now because I am in eligible to have a NetSpend account and that my money will be sent back to the US treasury. However I had to direct apposite one for Uber and one for the veterans administration but they said they would send it all back to the Veterans Administration. I asked them how long and they said that it will probably take anywhere from 10 to 20 business days. I don't know exactly what I'm supposed to do but I called the VA and they told me I have to deal with the bank and that they had not received any return payment . But now it's been told me that they would return it last week and I still have not gotten that money back and now they won't even talk to me at all. I don't know exactly what to do while the reason I came across this page because I was researching if anyone else that had any problems. If so, if anybody had any issues like this you can email me at bubnikki@yahoo.com. I hope that you don't have to go through this when I'm going through because it's the first of the month I'm a disabled veteran and I had no way to pay my bills now or any food. I have no family so I'm pretty much out of luck I'll try to call the VA but there really no help when it comes to things like this . I tried to submit another complaint on the same wall so if you see another one they pretty much the same complaint.
Bublance Send email
 
May 4, 2017

Blocked/closed account

I received an alert letting me know I got paid. When I went to withdraw funds it was declined. I called Netspend and I was told that my account was blocked. They unblocked it and I decided not to get any money until later. I actually tried to make a withdrawal the next day and again it was blocked. I asked NS why? They stated that they think someone was trying to hack my account. They told me to wait and they would call me back regarding the block. Two hours later they called me back and told me that my account had been closed like I requested!!! I did no such thing. Again they said they would call me back. The next call I got from them, they informed me that my account is closed because I'm no longer eligible for an account. It was the day after payday so I asked about my funds. They said they would return all of it to the Treasury. However, I have two direct deposits from two different entities!! They didn't care. So now I've been waiting a week to get my funds but no one knows what happened to returned funds or even if they have been returned. So what now? I called the Veterans Admin who knows nothing. Netspend won't even talk to me. They took over $3288 from me. What do I do?
Melypape77 Send email
 
May 3, 2017

My account is blocked for no reason.

I made a deposit, few hours later I went to the store and the transaction was declined. I called costumer service they told me that was to avoid identity theft... Seriously?.. That was the fist time I used it... Now they told me that I have to send personal documents license, ID, bill statement and social... I told the lady that no social copy cuz all this situation is very wierd and up to this moment they are acting like the identity theft people she was talking about so no social, the lady started laughing and started talking over me and demanding at some point basically to send my documents or they will keep the money... Please don't get a Net Spend card is horrible deal with this people.
Whydoyouwannaknow Send email
 
Mar 16, 2017

Netspend

I Purchased a netspend card from the Dollar General for $2.95 + tax. Loaded it with $167 to pay a bill, but wasn't able to pay my bill bc netspend was charging me $2.50 which was causing it to show insufficient funds and kept declining my payment. So I call cs and it 1st started with the rep that answered. First of all she didn't speak English well, and that was gonna make the situation even more frustrating. So I explained to the rep my issue and that I had loaded enough money to pay a bill but now I can't bc I'm being charged 1st. So she says well yes ma'am I understand your frustrations but your gonna have to pay the fee first and there's nothing I can do about it..She went on to say that it tells me that I will be charged on the paper that's inside the card...Yes it does say that there's a fee. But you don't find that out until after you have purchased the card. I don't understand why you pay three dollars for the card and they still wanna charge you before using are while using on your 1st time.The rep was absolutely no help she kept insulting me about spending more money bc of the company's greedy ways..Next time list it on the front of the card not on the inside and you find out after purchase....I don't mind paying a fee if I would have used it monthly but on the same day of purchase, 1st use and I'm charged....I REALLY FEEL RIPPED OFF and I WILL NEVER EVER USE NETSPEND PREPAID CARD ARE ANY NETSPEND PRODUCTS EVER AGAIN FOR ANY REASON...NOT GOOD CS TO MANY HIDDEN FEES AFTER THE FACT AND THEY DO NOT REFUND....NETSPEND IS FULL OF IT...PLEASE DON'T USE THEIR CARDS UNLESS U CAN SEE THERE FEES 1ST.....
Rldean87 Send email
 
Mar 5, 2017

Stolen card

Hi my name is Rachel dean my claim number is 3232564 and all of the transactions taken from January 2017 and up until the one from family doller on march 4th 2017 I did not make my ex had my card and I didn't know until he had bright it up to my place of work on march 4th 2117 that he had it and on march 4th 2017 was the first time I had used my card my pin number is 7970 and my refrance num is 14181199592 thank u and if there is anything else y'all need from me plz feel free to call me at 9032690917 anf d if y'all get my voice mail plz leave me message telling me who I need to call back at what number and time thank u...Rachel dean
wrlee4 Send email
 
Feb 23, 2017

refund of my money

some one took 43.00 dollers out of my account at atm address 4014 s rainbow blvd lasvegas nv
decline fee 1.00
balance inquiry fee 50 cents
withdraw fee 2.50
in all 47.00 that i want all back into my acount .
for number one i dont ask for information of how much money i have dead gaveway that it was not me.
i want all the 47.00 back
i'm a truck driver i work hard for my money long nights and days little time off on the job 24 7 .
i don't just want the 43.00 back but all of it 47.00 thank you william lee
clam# 3213254
renf# 2802198832
sweetcakes Send email
 
Jul 14, 2016

non authorized transaction

I just made a complaint a few minutes ago but gave the wrong e-mail. I am resubmitting my complaint. On june 28, 2016 while i was asleep, i had a text come in on my phone. it was a transaction for $29.95 done by GLD SVCGS..COM I have no idea who this is. It was an unauthorized transaction. I would appreciate if you would refund my money for this amount back to my card. I have been with your company for many years, and will still continue to do so.I thank you for your time Cindy Mena. I forgot to give you claim no.2827110 ref. no.7807368671
sweetcakes Send email
 
Jul 14, 2016

non authorized transaction

On June 28, 2016 at 3;30 am, when i was asleep. There was a text that came in on my phone, about a transaction for $29.95. It showed it was made by someone at GLD SVCGS.COM, in which i have no idea who this is.This was an unauthorized transaction without my knowledge. I hope this matter can be resolved. I would like to have my money back in the amount of $29.95, as soon as possible. sorry i did not submit this complaint earlier, but i had no access to a computer.I would appreciate that you take this matter and solve it immediately.I have been with your company for many years, and will still continue to due business with you. I have also reccomend you to other people. Thank You for your time concerning this matter. Cindy L. Mena
Chuttney Send email
 
Jun 5, 2016

Netspend

I got a gift card three days ago. On the card reads a number to activate the card. I called them and they asked for my social security, birth, and other information in order to activate the card. I didnt want to give them my social security because there r lots of scammers who would steal peoples identity. Otherwise, i didnt know my social security for i lost it and never memorized it. Anyhow, i had to be 18 or up to hav the card under my name.Since i was younger than 18, i would hav to hav my card under my parents nthe. So I told my dad about it the one which purchased the card for me. He didnt know they were going to asked me these personal questions. Anyway, finally i got the card registered. I bought 3 items online with the card. I changed the address to sent it to another home. Ever since i changed the address, walmart started cancelling my payments which didnt allow the item to ship safely. I tried it 5 to 6 times and it failed. All they said was," Thanks for your recent order. We're really sorry, but we've canceled the items shown below because we couldn't verify some or all of your payment information. Please sign in to your account and be sure your billing address, phone number and credit card information is correct and current." I did wat they said and it still failed. I even asked them to do it 4 me but they said u hav to do it urself. That angered me. I was so dissapointed. I purchased another item on walmart and still it says its still pending. What! I was so dissapointed. I even waited 4 several hours to see if the seller accepted my purchase. Nothing happens. I call so many people to help me but it still doesnt help. They r sometimes supportive but most of the tim theyre not. I had to call my dad to see if can upgrade the blasted card. Im annoyed at Netspend. The worst..... Card ever. Never ever by it. Its best to go 4 wells fargo debit. Thanks
jamescassidy Send email
 
Apr 19, 2016

Scam

I had made the mistake of using my net spend card to pay my cellphone bill. net spend pooched the transaction and now it is pending and will remain that way for a long time. if they don't just decide to pocket the money ill get it back in about a month to a year or how ever long it take takes for them to put there food down and mash a few buttons and release my money to me or my phone provider. i have been on the phone all day with my phone provider and net spend trying to resolve this issue but no luck. i knew net spend was a last resort card but i had hoped i could use it at least once without issue but i was wrong as soon as i give my attorney a call and sink some legal teeth me and all my friends and family is dropping net spend like a bad habit.
Jermaneem Send email
 
Mar 29, 2016

Later depoist

I gets my deposit on the 26 of each month..which is suppose to be 5days early and i still havnt gotten it yet. I feel met spent isn't keeping ur there agreement to there customers if the problem exist with us treasary then netspend needs to make it clear that there customers expect their money on time. Its 400 nw it Still have not posted.
Veronica huerta Send email
 
Feb 21, 2016

Access to my funds

I have an account that i recieve monthly funds in that card was lost in december i reported and another card was sent but the card they send was to an old account i hadnt used in years. I was placed with the fraud department and was latter told i could no longer do buisness with you ?!?! Because i was sent a card to the wrong account Ihad my tax return send to that account i am beind denied the money that rightfully belongs to me please help me resolve my situation
tlotfield Send email
 
Jan 28, 2016

UNSATISFIED CUSTOMER

THIS CARD IS HORRIBLE......I purchased a netspend debit visa yesterday from local Fred's I wanted to pay a bill online without using my own debit or credit card.This had to be my worse mistake which made me feel horrible all day.

First I called to activate and the gentlemen which not one I spoke with which I spoke with three spoke any English which made it ten times difficult to understand. He asked for my date of birth, address, social security, and name. I IMMEDIATELY said NO! I don't give this information out like that which is why their is so much Identity Theft anyways he said well if you don't give information then I will have to set you as limitless which I couldn't do anything BUT go inside the store....and I told him You guys are scam artists, rip offs.....I need to pay an important bill and you tell me unless I provide my most prised, personal information then I can't do what I want with the money I loaded onto the card.....NO!

SO, he set st limitless I called back and and I was going to *** the bullet and trust the people then the gentlemen I spoke to this time tell me NO YOU CANT CHANGE YOIR MIND IN OTHER WORDS...its set at limitless and I can't change...I said sir I have an important bill to pay I need this money....Well we can't change it so I asked to speak to a supervisor floor manager what ever on hold a long period of time got hung up on.....call back spoke with a lady she said the same thing the second person said these people are coached and train on what they need to tell people....finally spoke to someone that was suppose to handle my problem and THEY DIDNT......LISTEN DO NOT GET THIS CARD.....FREDS, VISA, WALMART whoever carry this name NETSPEND card needs to pull away from them I will contact every chain that sells this card....and if you've been got by NETSPEND contact everyone you can so it doesn't happen to anyone else.....Netspend left a bad taste I'm my mouth and this taste I want out.......HORRIBLE BUSINESS and I don't see why VISA or someone else isn't looking into their practice....
m evans Send email
 
Dec 4, 2015

accessing disability benefits on card after move

I called netspend when I moved out of state, so that my card would not be suspected stolen and frozen because of unusual locations of use. I spent the next three weeks with netspend on phone, scanning, faxing, e-mailing, all trying to prove who I was because I missed a security question. They even sent me paper mail to my new address, yet wouldn't believe I was me! Meanwhile I had no money at all and had to live off the generosity of relatives. I sent them all the id they asked for, and talked to them on the phone at least every three days. All the info I sent them were not accepted, they asked for my driver's license, social security card, birth certificate, all very private info.
When the check cashing place I went to set me up with a card in 2012, I thought netspend was the only choice for my disability and social security deposit. This is not true. We have choices. Fortunately I was able to set up a bank account (I recommend key bank) and had computer savvy relatives to help me scan and send attachments and use email.
I did get my money refunded in check form but I cannot overestimate how stressful it was to have all my assets frozen. I was penniless, and every day I would either be waiting for confirmation, sending them something, or on the phone with their representatives trying to figure out what the heck was going on. To their credit, as useless as their i.t. was, they were invariably polite.
johnmciver55 Send email
 
Jul 18, 2015

Unauthorize use of my debit card

I started having problems with Net Spend back in April, 2015 and been having problems every since. I had over $2000 stolen from my account and only a portion of that I have gotten back. On yesterday, July 17th Netspend all of sudden sent me a text message stating that my card had been reported stolen and when I tried to login to my account, I got the message " There is a problem with my account" and I couldn't log-in. They told me that after 10 business days that I would receive my money back on my card but instead they cancel my card and close my account. How do I get my $1200 disability back that Net Spend allowed someone else to steal out of my account. I have so much to say about Net spend and at this point, it's nothing good.

John mcIver
Virgie Send email
 
May 19, 2015

Netspend keeping funds

I wished I knew that Netspend was a bunch of crooks before I had my VA disability check placed on one card. I have repeatedly had money disappear off my card. And they laugh saying file a dispute claim. Still they will not say if they will credit back MY Money. I have called META Bank if that's a real BANK and Netspend. There is their from what I have learned about this So called Bank. Netscape's is just a phone service that Uses the logo from META BANK and Bank Corp Bank. That pay a fee to them to help look like a BANK. Good luck in finding more the post office box addresses. More then shady to me now I can count I have lost $10, up to $200monthly off my account and to me what's the different beteween getting mugged and Netspend? You only get mugged once Netspend tries to charge you drag on their not giving you back your money so they can get more and charge you to steal from you.
Bbessieb405 Send email
 
Feb 19, 2015

Company will not give me access to my money

PLEASE HELP/contact @(940)862-3316
I do not know if this will help I can only hope and pray it do. I received a Netspend card in my mail I activated it and loaded $500.00 on it. When I tried to go on line and check my balance to see if everything loaded correctly the web site would not let me log in so I contacted Netspend customer service. They onfoed me that I had a block on my account. Why I still donot know, I never used the account but to load my money on it this one time. They said I had to send them info to unblock. But it was not that simple. They lied to me on serveral occasions, they misinformed me serveral times, all this has been going on since last Saturday. I have sent serveral documents over and over, wait six to eight hours hav those rejected send them more items and wait hours to see if they will accept but they deny again, like I said over and over and over again and again and again. I have gotten sooo much run around and lied to so much. I'm being treated like a criminal about MY OWN money. Please help me. I cannot afford to lose this much money especially at this time. I have tried to reason with them but to no avail. Please, pleas help me and not laugh about this as I can tell my pleading with them was just sooo funny to them. Please help! Thank you Bessie Bradford reference: 5731366541
moneyholic Send email
 
May 8, 2014

netspend

Sorry 2 hear 'bout every1's troubles. Netspend has changed a lot of things round & now is ur chance 2 c. Check this out. I've already made $140. $20 REFERRALS NOW.

Free $20!! Not 1 of those internet scams trust me. Information to know before joining NetSpend: 1). This is available to residents of the USA only. 2). You must be 18 years or older and have never owned a NetSpend card before. 3). You will NOT get the $20 bonus if you register directly with NetSpend. You will need a referral code in order to receive the $20 bonus when you first load your card with $40. 4). You can visit refer2NetSpend.com and use our referral code 8445302337 to join or to make things easier, or http://www.freecash4gas2day.blogspot.com click on banner in blog & don't 4get referral code 844502337 5). Once you fill out the form which should take about a minute, you will be taken to a sign in page. You will need to choose a username (3 choices or enter your own choice). DO NOT hit the "back" icon on your browser at this stage as you will be creating a 2nd account and both accounts will NOT earn the $20 bonus. 6). After finishing the registration, you will have your own referral code to use when you start to refer your friends and family. 7). Your NetSpend card will arrive in the mail within 10 business days or less. Once you receive your card, load at least $40 immediately. Then, instantly $20 will be on your card. Have fun getting free money, & making money just by giving money away. http://www.freecash4gas2day.blogspot.com & CLICK ON BANNER IN BLOG DONT 4GET REFERRAL CODE 8445302337 or neither 1 of us will get the $20 bonus. Or go to http://refer2netspend.com DONT 4GET THE REFERRAL CODE 8445302337. Have fun getting free money, & making money just by giving away money... all 100% free.
johnetta1 Send email
 
Feb 27, 2014

NET SPEND SHAME ON YOU

MY COMPLAINT IS CONSISTENT WITH ALL THE OTHER COMPLAINTS DATED BACK TO APRIL 2,2012 AND FUTHER I THOUGHT THIS WAS A SIMPLE MISTAKE, BUT DISCOVERED A SCAM. AFTER EXPERINCING THE SAME DIFFUCILTIES AS THE APRIL 2, 2012 COUPLE REALIZE I WAS BEING SCAMED. SARAH AND MARY DO U REALIZE AS SUPERVISORS YOU ARE GETTING PAID YOUR SALARY OFF THE BACKS OF POOR PEOPLE AND HUNGRY CHILDREN THAT DEPEND ON THIS TAX RETURN FUNDS..HOPE U HAVE NIGHTMARES...NET SPEND YOU ARE HEARTLESS/

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