I am in same problem with them, how did you resolve this. I purchased a new Acer Laptop with plan when I had problem they told to send it to Acer. Now when it comes back it still does not work, I don't know what to do with this broken laptop

Most warranties are for manufacturer defects. Acts of God are INSURANCE. You can not watch porn, get a virus that eats your hard drive, then expect them to pay to replace it.

Their customer service was good two years ago. Today, I was treated like crap: hung up on during a phone call and ignored in live chat.

My problem: I had a hard drive fail and was told that the "service net replacement plan" I paid for wouldn't replace the item.

They scam you into purchasing replacement plans that have loopholes for everything. I shouldn't be surprised though... the plan has a limitation of coverage for defects due to "acts of God." Seriously?!?!!!

Avoid newegg if you're the type of person who wants their coverage plans to be well worth the extra money.

Dear Pliambre,

Thank you for bringing this to our attention. One of our agents will be contacting you with their contact information so that they can assist you directly. We look forward to hearing from you. Have a great day.

Sounds like someone didn't read the fine print. At any rate, your best option is always to exhaust every option WITH THE MERCHANT before slandering their name online.