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Nissan Canada

Canada

Consumer complaints and reviews about Nissan Canada

Yaswanth Send email
 
Aug 24, 2023

Regarding long wait for oil pan for 2023 nissan rogue

When i gave my car for oil change to Scarborough Nissan which is located in Toronto. They found oil is leaking from the oil pan. They mentioned to me that they need to order part from nissan canda and will take approximately 4 weeks to get the part. After 4 weeks of time they extend ETA for another 1 week. Now they are mentioning it will take atleast 5 more weeks to get the part which is completely rediculous. Is there any way that i can get the party early?
Bjpraveen Send email
 
Jul 11, 2023

2018 Nissan rogue faulty transfer case

VIN NUMBER: 5N1AT2MV1JC812089

i own Nissan 2018 Rogue, and milage is 49000 km, and it is under warranty, but since there is noise in the front axle, so got it checkup with the Nissan dealership, and i was informed that the Trasnfercase is worn out and the reason stated by Nissan that it is due to uneven tires wear out or rough thread, which doesn’t make sense, since thread ware by 2 inch or 3 inch

We buy Nissan products to last for atleast 100000 Km’s atleast , but Nissan faulty transfer case is worn out at 49000 Km’s , that’s 50 % usage , so I would request Nissan to pay the transfer case repair n replace cost , so that we can depend on Nissan products and customer satisfaction,
PatrickH Send email
 
Dec 14, 2022

Radio turned on randomly when car off

Sentra Nissan SV 2019, The radio turned ON randomly when car is off, in park mode. Also randomly radio screen turned off black while driving to come back later with the Nissan connect screen and radio is back on. Dealer knows nothing about this problems. I'm afraid that the battery will get defective or drain prematurely.
Eufemia Send email
 
Nov 8, 2018

Windshield cracked

I bought new nissan sentra sv. In just one day after a picked it up a cracked from down the windshield appear without any reason.
I want to just return the car.
Ineed help with this.
I don’t like this car, it gives me to much worries and feelings of unprotected
Marek Send email
 
Jul 7, 2018

Warranty

Hi everyone.
Purchase Nissan rogue in 2014 dealer from Nissan. When you buy a new vehicle every single dealership thay pushing you to buying anything including extended warranty that what l did and regret that and not recommending to any one.
Simple roof rack plastic peeling off trying to fix. Asking Nissan dealers to have a look and see , ofcourse they inspected and only they can say only sorry ???!!!
Simple plastic they're can not replace that really shame off big company like Nissan .

Warranty

Send email
 
Mar 18, 2012

Poor quality product!

Last month I purchased/leased my 3rd vehicle from Nissan Canada in the last 3 years. With the strength of the Canadian dollar and all the talk on radio and tv (BNN-Business News Network) I decided to go to an American website and build the same vehicle that i just leased to compare prices. Thats when the utter shock and awe set in when I discovered that the same vehicle in the States would have cost me 11 Thousand dollars less to buy. I was also told by the Canadian Dealership that if I were to purchase a vehicle in the states that the warranty would not be honored here in Canada. It is absolutely sickening to see time after time that Canadians are continually being discriminated against when it comes to parity with our American counterparts. I wouldn't complain if the difference was 1 or 2 thousand dollars but after purchasing 3 vehicles, you do the math. I have already paid for this latest vehicle before I even walked on the lot. I'm sick and tired of being victimized because I'm a Canadian. The exact same vehicle coming off the exact same production line should not cost me 11 thousand dollars more to buy. The level of greed is just disgusting. I will never purchase another vehicle from Nissan.
Vasily Burnin Send email
 
Mar 18, 2012

Poor quality product!

Dear Sirs,
I live in Calgary Canada.
In spring of last year I bought Nissan Sentra car in “Royal Oak Nissan” dealership. Along with the car an additional warranty was sold to be at 2.355 Canadian dollars for 60 months or 120000 km. At that it was not mu choice, the seller just notified me. I agreed to that reasoning it was my first car in Canada.
Having exploited the car for some time I started to notice some foreign noise, coming from the steering wheel. The dealership set me an appointment at 16.00, and as it was on the other side of the city I had to excuse from my work earlier. Upon arrival I was told to leave the car for one hour. Coming back in one hour I saw the mechanic, who had started with my car, working with another car. The service manager informed the mechanic didn’t find any problem and a test-drive was needed. During the test driver the mechanic was not able to find anything, until I pointed him to the noise. The service manager informed they didn’t the spare part at that moment, but they would order it and called as soon as it arrived. It was a month and a half until I received a call from “Royal oak Nissan” dealership which informed on the spare part arrived and I could come for repairs. I had to excuse from my work again to be in time for repair. The “Nissan royal oak” dealership asked to leave the car till next day. I replied I could not do it as I had to get to my working place unless they would give me another car instead. The service manager told me they didn’t have available cars at that moment and proposed me to come next day for the service. In couple days I came again to leave the car for the service and was given another one to drive. Next days the service manager called to inform the spare part which arrived for my car was damaged and that they would order a new one and would install it the next day. (That moment made me wonder why first I had been waiting for a month and a half and then was told another spare part would be in a day). I also asked to check on the speed shifter as it made some dangling sound. The next day I took my car after the service I found the shift indicator light was not working, but I already didn’t have time to go back to “Nissan royal oak ”for another repair.
Unfortunately in some time I started again notice some foreign knocking sound coming from underneath of the car. I was not able to take another leave from my work and, instead of spending my weekend with my wife and a new born daughter, I had to go to “Nissan royal oak” dealership have made a preliminary appointment. The situation evolved in the same way as in the first time –the certified mechanic could not find the problem and it took them 2 hours. When I mentioned to the service manager Rafael Segura on the lamp malfunction he replied it was not their fault and it could just go off. I asked if my warranty would cover the case he informed it could not and they didn’t have spare lamps at that moment and promised to recall when they have one. It‘s been a month already but there was not a call from the service.
I had to apply to another service where it took them 15 minutes (I do not exaggerate it) to find the problem. It was worn out front sway bar links and left outer axle constant velocity joint.

After such a treatment from the part of “Nissan royal oak ”dealership I would never want to apply to them, although I enjoy the car I have. The way they do about their clients is threatening the reputation of service of Nissan. On the base of the above I would like to know if there is a possibility for me to transfer my warranty to another dealership. With my regret I have to note that I would have to change the car trend if I get the same way of treatment in Nissan dealership.

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