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Nissan

Malaysia

Consumer complaints and reviews about Nissan

basma Send email
 
Jan 10, 2018

Very bad experience with Nissan customer service

Dear Sir
Hope you are doing fine,
Kindly i am facing unprofessional and unexpected experience with Nissan Egypt official center Modern Motors and reported the problem to their call center and in Nissan Egypt call center for 4 days back and no one even care to call or to solve the problem, find below main points:

- Unprofessional follow up and customer service.
- Nissan official center Modern Motors replaced in my car Qashqai 2013 a faulty spare part or a copy spare part not original and reported a complaint in Nissan and Modern Motors but no action or care.
- My car need a spare part requested more than 2 weeks and i followed with Nissan and Modern Motors but no feed back till now.

After 4 years of trust i am sure this is not the new image of Nissan or the credibility and loyalty new brand strategy, if any body care kindly contact me


best regards

Eng. basma said ahmed
+2 01227831802
chriswongkh Send email
 
Nov 11, 2017

Poor telephone service

Call the above on 10th Nov at 1230noon to ask to speak to service advisors and it took me 10mins to get through the line which appeared to be constantly engaged.

Finally getting through i asked for advise as my car cannot start and it was parked in klia car park after 3days. Mind you. My nissan teana is only 1yr old. I thought it could have been the intelligent key because my horns and cabin lighting works well.

However i was told that all service attendants were either busy with clients or on lunch break. So i left my phone number and asked someone to call me back .

However as you can see. It is only 11th Nov and nobody has called.

I really think that Nissan can do a much better job here if they want to retain me as a customer.
malkit7968 Send email
 
Oct 24, 2017

Water in the sparks plug

Recently I sent my Nissan Almera for service and after all done drove it home. After 3 days it started jerking and have to drive it back. To my horror it was diagnosed that water has gone into the sparks plugs.

It was said that during washing water has gone in. How could that be! I have to spend nearly 700 to rectify the problems.

What about the warranty?
lalitha Send email
 
Sep 25, 2017

BRAND NEW NISSAN ALMERA HUGE DAMAGE

If anyone here can direct me how to complain to higher authority of NISSAN if our complain took months by the customer service peoples. No action taken to fix the car and keep rejecting the damage to be done under warranty.
My car in NISSAN center since august 1st 2017 till now! No action taken nor any feedbacks.
kimhun Send email
 
Sep 14, 2017

Bad Service

Car Owner : Mr Tan
Car : Nissan Almera, PMP 2219
Phone: 017 5363861


I have sent my car to service on 13 Sept 17 yesterday. When I collect the car , found that my car body very dirty and oily .
My car was not clean and wash after Nissan technician service the car. The car condition even look worst and dirty compare with my car before service .
I need to wash my car again by my self after service

When question back to customer service , they keep on said : will feedback to car wash team on this.
what kind of service ? really bad.

this is the second time Nissan Alor Setar do the bad service on me .


Hope Nissan could give me the good explanation on this.
I will continue to send my complaint on FB to share with all Nissan car user , to alert them please watch up during service in Nissan Alor setar.
kimhun Send email
 
Sep 14, 2017

bad service

I send my car to Nissan Alor setar service on date 13 Sept 17.
Unfortunately, when I go to collect my car time , found that my car very dirty , oily , where do not wash car .
My car is look worst , dirty than before I send my car to service .
For every package service car in Nissan is including car washing as well. Customer service in charge was home at that time. When I question to other customer service , she doesn't know anything and just said I will pass your message.

This is second time Nissan Alor Setar do not meet my expectation .
Hope with this complaint, Nissan can give me good explanation .

Kindly call me at 012-4938613 /0175363861
Mr Tan
Car model : Nissan Almera
Number plate : PMP 2219
sivaras2 Send email
 
Aug 1, 2017

BRAND NEW NISSAN X-TRAIL WITH FAULTY COMPONENTS

I bought a brand new Nissan XTrail in December 2016 The registration no is AKP 9371. Unfortunately on the 30th July 2017, which is after only about 7months, the so called brand new car ended up in workshop due to faulty components. Well as a very well established car producer, I just can't believe that Nissan sells cars ith ffault components.

This really surprises me. The car's price was RM142,000.00 which me and I'm sure even other buyers pay the price with their hard earned money. Just imagine the predicament that a buyer has to go through due to inadequate Quality Control, Quality Assurance and negligence of Nissan.Well, nowadays it's not really easy to earn. The funny thing was, the sales rep told me that I don't have to pay a single cent for the repair but this brand new car suppose to be cruising smoothly on the highway and not end up being resuscitated in workshop.

For the time being, mechanic will repair the faulty component but I just wonder how many more faulty components are there in the vehicle. If these faulty compnents show their true colours after the 3rd year when the warranty is over, then buyer have to pay for the repairs.

The car just got jammed on 29th July 2017 and had to be towed to the workshop. Luckily it happened in my house itself. If it was to happen on a highway, late at night in the middle of nowhere, just how horrifying it would have been with small kids, wife and an old mother.

SIVANESWARAN A/L VAIRAN,
51, JALAN MAJU 6,
TAMAN AULONG MAJU, 34000,
TAIPING, PERAK,
MALAYSIA
STLEE Send email
 
May 17, 2017

Sterling shaft broken

Nissan Almera AJR 6680 (3.5 years old) sterling shaft broken while driving. Wondering how possible such part can be easily broken and its real endanger the driver and passenger while on the road.
I called to Nissan service centre in Sitiawan and was notified that its was over warranty after 3 years. Advice to tow to the Nissan service centre for checking but I refused because the personnel mentioned its not under warranty anymore. Thus, based on this why should I to send over to Nissan service centre. With immediate action, my car was tow to nearest workshop for checking and change the shaft.

I was very annoying as per this happening and endanger the driver life with no confident anymore.


Ms. Ting Nguok Nor (016-5539-680)
dsdevi5 Send email
 
Dec 12, 2014

newly bought serina hybrid has smokes from engine

To whom it may concern,

I just bought a brand new serina hybrid 3-4 months ago. whilst traveling back from Kuala Lumpur, i realised there was smokes coming out from engine. How is this possible for a brand new car? I was worried to drive back but after calling Nissan's mechanic, i was told to drive back eventually and the next day i sent the car to the service center.

I dont understand their explanation but please do enlighten me as how these incident could have happen to a brand new car. Secondly, What do you mean by hybrid, saving petrol. Please, my Serina Hybrid is drinking petrol like water. Its worst than the mercedes i have. I should have learn my lesson from my first purchase of your Grand Livina.

Please do enlighten me on this.

Car owner,

SK 9815
12-12-2014
Chew Send email
 
Feb 23, 2012

grand livina

saya sudah guna grand livina selama dua tahun sahaja, tetapi sudah banyak ploblems keluar!Ada masalah, saya ambil pergi services centre, sikit saja problems pun kena tunggu sangat lama! tunggu lama saya tak mau cakap lagi, paling saya marah adalah keluar dari services centre tak lama saja kena masuk lagi!!!company kamu boleh tolong saya settle masalah dalam satu kali ah??sekarang meter minyak kereta saya rosak, ada minyak jarum pun tunjuk di tengah, tak ada minyak pun sama juga!!pergi isi minyak tak boleh isi full kerana isi full minyak akan alir keluar!!!apa kereta macam ini, saya pergi isi minyak pun rasa malu!!!then hilter suise di belakang cermin besar tak boleh fungsi!skirt tepi bawah kereta saya pun sudah lupa berapa kali saya ambil pergi services centre anda tampal, tampal then jatuh!!!reverse punya sense sudah tak boleh guna, tempat duduk (besi sofa)pemandu sudah keluar!!!tak ada orang percaya ini adalah kereta baru keluar dari NISSAN.saya rasa mungkin saya beri 2nd punya kereta pun baik daripada ini!!!please !please!please!!tolong settle masalah saya secepat mungkin!!!bagi saya satu cara yang baik, jangan buat saya sampai tak boleh percaya &sokong nissan lagi!TQ
Marziah Send email
 
Feb 23, 2012

grand livina

Mardziah Abdul Hamid
18 Jalan Indah 2/6
Taman Puchong Indah
47100 Puchong
Selangor
hp - 0132990919
car no - WVC 7071

I bought grand Livina WVC7071 – 1.6 at Puchong Utama Carrefour.
The car road tax registered with JPJ on 28th March 2011 but I felt weird that the salesman only delivered the car in the late evening around 8pm of 29th March 2011 & milage speedo meter reading was 126 km.
He asked/forced to sign empty delivery form. (no fill up) even I argued with him.
The second day after the car delivered, I realized that right side skirting of the car seemed crumple (plastic base material) & forward him complaint & he took for replacement (2 weeks later) & he also asked not to complaint to his boss.
From that day I started noticed that the right side door (front & rear) were't look right & its look waving & started complaint with him & his sale supervisor name Junson.
They refused until I sent my car for 1000 km service at Glenmarie and they also noticed there was something not right with the car's door.
Every time I sent for service I always & keep complaining with the service centre.
And the service centre also mentioned that the the car doors has been knocked/accident by the sale represent without informing me & tried to hide something from me.
At last, the same service center advise me to forward complaint to the Nissan Customer Relation. Please solve my problem as I have to pay this car for the next 9 years/loan without any satisfactions.
Buying a car is not a small matter. Salesman suppose to guide customer rather to cheat customer. i felt cheated and so dissapointed.

Please frwd my complaints & resolve this matter A.S.AP...or else i' ll complaint direct to Japan..Tq

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