Hi Celcom,

I have just spoke to your customer service consultant, Mr J. Sarathi with his ID No. SA 14005595 which I gave a very bad feedback and comments with regards on the DATA USAGE! Reference Feedback No.: 1-102252096174

I understood that Celcom has quota for 20 GB Weekdays Data & 20 GB Weekend Data upon my subscription of First Gold Plus Plan.

Something which I'm not happy about it is that I don't find it logical to set or fix your consumer on the usage for the Data that we are paying every month for it!

I would prefer if all the 40 GB Data to be utilized upon anytime on our usage control without any quota that is set for Weekends and weekdays!

I would willingly to pay for the ADD ON Data if I over used all the 40 GB DATA but not if I still have remaining 20 GB Weekend Data which I do not have the flexibility or option to carry forward to use my remaining Weekend 20 GB Data to the other days but instead I need to buy additional DATA which the price isn't reasonable at all!

I also would like to feedback on the instant problem solving services that should have in your company on consumer issues to be resolved immediately! Because as a consumer call-in to speak to your customer services, your customer service team could only help us as a consumer to write a feedback enquiries that would at least take 5 working days to be reviewed by your team rather than having the right higher authority to resolved our problem immediately! This doesn't solve at all!

Please look forward into this matter seriously because as your loyal consumer, I find it ridiculous for me to pay additional ADD ON Data instead I still have remaining data that I could utilities with the flexibility that you could provide to us.

I believe I will expect a few days for your side to get back to me, so I have no choice to purchase your ADD ON Data as I have important appointment to use for my business which requires me to use the Data tomorrow. So I would expect to get a refund from Celcom upon my Purchase for the ADD ON Data subscription as I am not happy and satisfied that I can't use my remaining 20 GB that I can use it anytime I want to!

Lastly, Mr J. Sarathi is very patient on my complains and angry feedback towards this matter and he handle it professionally. So I would like say that he has done his part as to his profession, I believe he has a better future in this industry!

Please get back to me ASAP and looking forward to hear from Celcom Team soon!

Regards,
Brandon Lim Chuan Lok
016-9938493
[email protected]