The same thing just happened to me and they used the exact message in response I ordered two dresses and when I got them they both smelled like cigarettes it was awful tans they were both huge I'm about a size 4 I swear I got like a size 14 it fit my husband it was their mistake not mine and they won't let me return it mind you they are in china so to return the dresses I got a quote from fed ex and it's $125.00 it's crazy and ridiculous do not buy anything from this company!!!

Ordered a gown for a wedding. Specified arrival of gown before wedding as a MUST at the time I placed my order. Gown arrived late, damaged, and differing SIGNIFICANTLY in both quality and appearance from the gown advertised. Only way to contact company was via live chat which took me DAYS to accomplish. English was clearly not the first language of the customer service rep. Only a tiny fraction of my money will be refunded to me. If I see any money at all. I'm not holding my breath. This company has many bad reviews online. AVOID AVOID AVOID!

Check with your bank. I just filed a dispute with Bank of America, and they are investigating. Said it may take up to 90 days to resolve, but I will get ALL my money back, including the foreign transaction charge, because I attempted to follow the return/refund procedure and the vendor won't give me the information. It's worth a try... Good luck!

Bought and paid for a dress for my daughter for her Ring Dance. The dress we received was not like the one advertised. Close but not exact. The Zipper was misaligned and off centered. They ask for your measurements but obviously don't use them. The dress was cheaply made and I am a dissatisfied customer. I want a complete refund. I'm working with Pay Pal to get my money back.

DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A RIP OFF!