Rip off scam
Jan. 2012, wanted to read old newspapers on AncestRY.com. Googled it, mistakenly signed up on AncestOR.com. Realized mistake, immediately emailed them, plus, website said I must call during business hours for cancellation. Also called credit card right away to tell them to cancel charge, but they said was pending, should call onegreatfamily first to allow them to refund. Called next morning, was given cancellation # but was told to call another extension for refund. A recording..I left info, requested $59.95 back. Called credit card again to inform them, for their record, that I am in process of getting refund. Today, got credit card bill. Charge is still there! Called 800-489-0932, left message AGAIN that I do NOT want services at all, please refund. I was firm, not nasty. I felt tricked and told them that by now, they should have refunded. No person answers refund line-ever- you must leave a message, so I am sure my firm message was recorded. Within the hour, I received a very nasty, condescending email letter saying I was not tricked, they are a wonderful company and they are keeping the money because I signed up for a subscription and those are NOT refundable. They were nasty and told me I am not taking personal responsibility for my actions in signing up and paying them and that thousands before me HAVE taken personal responsibility for their actions!!! There was no name on the letter, THEY did not take personal responsibility to name the person who composed that nasty, personally-insulting letter. After the email, onegreatfamily is the LAST place I would want to do business with. Next, called credit card, began a billing dispute claim. Then called company again, without giving info, I asked person for a physical address, got:2162 Grove Parkway, Pleasant Grove, UT 84062, asked for name of CEO, owner. but the worker specifically told me they are trained to NOT give that information. She was just doing her job, she was polite. THEN I told her about the nasty email and that I simply want the money refunded, I have not and will not use their service, I do not want it. I politely, professionally asked to be sent to Billing Cancellation AGAIN. AGAIN, no person present, had to leave a message. I recorded that I do not appreciate the personal, nasty email they sent, that I will NOT allow this company to take my money-I do NOT want their service and I will persistantly pursue a refund because I feel very deceived by their site setup and refusal of refund. Next step...Better Business Complaint and I will tell my country-wide genealogy friends and acquaintances to steer clear of this unprofessional, rude, condescending site. STEER CLEAR of them, people!!!
