Onida Microwave
Onida Service Center - Bangalore
www.onida.com

This happened with the Onida service center, Bangalore

I bought a Onida microwave in Dec 2006. It broke down sometime in April 07. The timer just wouldn't shut off and would reset to some high time like 50min all by itself.

I registered a service call on 5-may-07 and they finally changed a component on 28th June (after 8 weeks). The first time I had a chance to use it, I had the same problem again and I reopened the complaint.

It has been 2 months since and they have not fixed it yet.

Every time I call them, they say "the Service Engineer will visit tomorrow" and it has never happened. On 5 occasions I took time off from work and stayed home but nobody turned up.

It has been going on for 2 months now. This is for a new product I bought 9 months ago; it is still under warranty and was only 5 months old when it broke down

The service staff is totally incompetent. They have no clue what is wrong and do not have the tools / knowledge to address calls.

Really bad customer service.The Onida service centre Bangalore executives hardly paid attention towards my complaint to fix my Microwave.The lady who picks up the phone hardly responds to any query and always escalates the issue to someone else.She has no clue of her job role nor does she understands english well.I had to call every day asking them when are they going to send a technician and always got the same response" today in one hour or tomorrow", who came after 3 weeks.The Service centre executives n certain Mr.Raju seemed highly unprofessional and irresponsible.I regret buying an onida product which broke down after 3 days of buying.They fixed it and it broke down in 2 months time again.Never going for an onida product again.