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onlinestoragesolution.com/iicinternet

United States

Consumer complaints and reviews about onlinestoragesolution.com/iicinternet

User605365 Send email
 
Apr 2, 2012

no response

@one of their customers
Please let us know what happened after your 27th message!
Has your problem been fixed?
Mine isn't, and because I posted my complaint here, they're ignoring me forever.
User605365 Send email
 
Apr 2, 2012

no response

@one of their customers
Please let us know what happened after your 27th message!
Has your problem been fixed?
Mine isn't, and because I posted my complaint here, they're ignoring me forever.
feeling_ignored Send email
 
Mar 28, 2012

LIES LIES LIES

I lost access to my files back in January 2012. Since then I have placed more than 50 phone calls and have logged at least as many emails through the Service Center. I have spend countless hours on hold. I have left voicemails at 661-579-5531 for Beth Herzig Ext. 203, Chris Herzig Ext. 205, Steve Bennett Ext. 207.

Since January, I have received NOTHING from this company except LIES about when access would be restored, LIES about when phone calls would be returned, and LIES about dates/times for status updates. Bill, Chris, Steve, Dave and Beth (I actually think they might all be the same person) could use a lesson in customer service. The first step of course which is honesty.

Interestingly, even though they aren't providing me with the service that I paid for, I see that they are still cheerfully accepting payment from new customers.
One Of Their Customers Send email
 
Mar 18, 2012

no response

I totally agree. This is scam. I had problems with passwords on one of the interfaces (ajax), plus troubles to move files, to upload some of them with strange error codes on my ftp. So I send an email (only for ajax in the beginning). It took me 8 messages to get a new username. And 24 messages to get my data copied from my old account to new one but I lost more of 95% of my data in the move (400GB lost, 2000 files lost). And now, they are asking again what is my username so they can fix everything. Well, you will find below the last email I have just sent (I have changed my logins). I do not copy all the emails because it would take me too much time but believe me, these guys (or this guy) are unbelievable !

____________

Is it a joke? This is the 27th message we are exchanging. My problem is not solved and you are asking me again and again my username, and then it will be the server name, and then username again ! There is a tracking number !!! Why don't you follow it ? Send me the email address of the staff member you will follow my incident and the email address of the support responsible. And from now on I will only send my email to these people so I do not need to give my username every 2 messages! This was the content of message #18 (since then data have been "moved" but 400GB are missing): On OLS18. I already mentionned this in the first email I sent (2nd February). Now we are almost 1 month 1/2 and 18 messages later and it is still not resolved ! So, I resume the situtation and this will be the last email I am sending to you. If the problem is not solved in the coming days, I will publish all the conversation we had with the detailed content and dates on all the websites where you are referenced. I will let know everybody that your so-called "service" is nothing but robbery. I have a problem with the AJAX interface (but no problem with FTP/FTPES/Webdav). Login: my_oldusername Server: ols18.com (info from the 1st message: 2-Feb) You created me a new login (with new password): Login: my_newusername Server: ols18.com (info from the 8th message) I can login with this new account on Ajax but I can not access to all the data I have already updated with my original account (info from the 9th message). You proposed to copy the data (11th message). And from then, nothing happened except writting emails to ask always the same things. One thing is sure: if my problem is not solved quickly (so I can use the service I paid for) and if everything is not perfect after this story, I will never ever give you one more dollar (in addition to sharing my experience with your "service" and your "support" widely on the web). This is your last chance, take it.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is the same guy csdheeraj who posted such a good review on the page two pages before this complaint that I was accused of being Chris himself or affiliated to Online Storage Solution in someway.

I regret posting that review. Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.

Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until...
...I lost my files, more than 200 gigs of them, completely; they disappeared from my account.
As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one.
I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.

I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!

I've sent numerous emails, which don't usually get responded to, for which I had to call them up continuously and listen to their hold music for more than 25 minutes every time. I've attached the ticket history. The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.

Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.

I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files.
Moreover, he talks like losing your files isn't a big deal, like its routine and normal.

He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).

That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday. If you have a problem or the server goes down Friday Night. Good luck, not gonna get fixed till Monday.

Bottom line:
Worst service ever.
Buy this service, not only if you have money to waste but also lots and lots of precious time and of course, tolerance to tech support shouting insultingly at you.
And of course, lots and lots of patience.
Pay and go through what I've experienced and get severely ripped off, even after getting warned.

This service is unethical, unprofessional and unreliable. JUST NOT WORTH THE TIME, MONEY, PATIENCE and EFFORT.

And just look at the review I posted two pages before this, I'm the same guy posting this complaint. Again trust me, NOT WORTH IT.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is my ticket history.
Csdheeraj Send email
 
Feb 27, 2012

no response

Guys, I've posted two comments and they need to be reviewed before being posted because its big. Meanwhile, DO NOT GO FOR THIS SERVICE. COMPLETE RIP OFF.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is the same guy csdheeraj who posted such a good review on the page two pages before this complaint that I was accused of being Chris himself or affiliated to Online Storage Solution in someway.

I regret posting that review. Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.

Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until...
...I lost my files, more than 200 gigs of them, completely; they disappeared from my account.
As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one.
I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is the same guy csdheeraj who posted such a good review on the page two pages before this complaint that I was accused of being Chris himself or affiliated to Online Storage Solution in someway.

I regret posting that review. Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is the same guy csdheeraj who posted such a good review on the page two pages before this complaint that I was accused of being Chris himself or affiliated to Online Storage Solution in someway.

I regret posting that review. Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.
Csdheeraj Send email
 
Feb 27, 2012

no response

All my files have disappeared from this place. I've tried contacting support uncountable number of times. Instead of helping me, the support guy started shouting at me.
Hateregisteringwithsiteslikethis Send email
 
Feb 27, 2012

no response

Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money. There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that. You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later. The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.

Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until... ...I lost my files, more than 200 gigs of them, completely; they disappeared from my account. As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one. I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.

I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!

I've sent numerous emails, which don't usually get responded to, for which I had to call them up continuously and listen to their hold music for more than 25 minutes every time. I've attached the ticket history. The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.

Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.

I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files. Moreover, he talks like losing your files isn't a big deal, like its routine and normal.

He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).

That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday. If you have a problem or the server goes down Friday Night. Good luck, not gonna get fixed till Monday.

Bottom line: Worst service ever. Buy this service, not only if you have money to waste but also lots and lots of precious time and of course, tolerance to tech support shouting insultingly at you. And of course, lots and lots of patience. Pay and go through what I've experienced and get severely ripped off, even after getting warned.

This service is unethical, unprofessional and unreliable. JUST NOT WORTH THE TIME, MONEY, PATIENCE and EFFORT.

Again trust me, not worth it.
Conspirator Send email
 
Feb 27, 2012

no response

Worst service ever.
I've used them for almost an year.
Horrible customer service. Emails are rarely replied to. Backup doesn't work.
Files get deleted randomly.
Hateregisteringwithsiteslikethis Send email
 
Feb 27, 2012

no response

Worst service ever.
Buy this service, not only if you have money to waste but also lots and lots of precious time and of course, tolerance to tech support shouting insultingly at you.
And of course, lots and lots of patience.
Pay and go through what I've experienced and get severely ripped off, even after getting warned.

This service is unethical, unprofessional and unreliable. JUST NOT WORTH THE TIME, MONEY, PATIENCE and EFFORT.
Csdheeraj Send email
 
Feb 27, 2012

no response

This is the same guy csdheeraj who posted such a good review on the page two pages before this complaint that I was accused of being Chris himself or affiliated to Online Storage Solution in someway.

I regret posting that review. Online Storage Solution has been the most horrifying Storage Solution EVER. The service is just terrible.

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.

Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until...
...I lost my files, more than 200 gigs of them, completely; they disappeared from my account.
As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one.
I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.

I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!

I've sent numerous emails, which don't usually get responded to, for which I had to call them up continuously and listen to their hold music for more than 25 minutes every time. I've attached the ticket history. The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.

Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.

I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files.
Moreover, he talks like losing your files isn't a big deal, like its routine and normal.

He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).

That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday.

If you have a problem or the server goes down Friday Night. Good luck, not gonna get fixed till Monday.

There is no point in buying this service except to waste your money and time.
OLSisAripOFF Send email
 
Feb 27, 2012

no response

Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.

I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files.
Moreover, he talks like losing your files isn't a big deal, like its routine and normal.

He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).

That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday.
OLSisAripOFF Send email
 
Feb 27, 2012

no response

The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.


I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!
OLSisAripOFF Send email
 
Feb 27, 2012

no response

The 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.
Bugmenot Send email
 
Feb 27, 2012

no response

When I initially signed up for Online Storage Solution, there were numerous outages when you can't access data at all, upload errors etc.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync.
Bugmenot Send email
 
Feb 27, 2012

no response

Well, I'm here to tell what might happen to you if you go ahead and sign up with Online Storage Solution thinking you're getting a good deal. Take my advice, do not register for this service. You'll end up regretting it forever.

When I initially signed up for Online Storage Solution, I was satisfied with the service despite the numerous outages when you can't access data at all, upload errors etc. But then I was happy that the service was very cheap and I'm getting a good deal for my money.
There was lots of downtime, making it difficult to access your files at all times. They would keep on upgrading to new servers and plan to abandon the old servers, so you, as the customer, would have to follow up and push the 'customer support' to get you onto a new server or else you'd have problems. Lots of times, their disk gets full and you will need to contact support to reallocate the storage so you can continue uploading; that was a real pain while uploading lots of data. Also their software had lots of problems, I don't blame Online Storage Solution for that, because its not theirs, but then that is what they recommended and it never could finish a backup for me. Even after countless emails to support, I could never backup my computer through rsync. Well, I resorted to FTP and manually did everything.

Oh yeah, the 'customer support' which they don't outsource (as said on their website) is made of one person named Stephen Bennet. Many people here say Online Storage Solution is run from a garage, while, it might sound very stupid; trust me, once you become a member of Online Storage Solution you'll know why people say that.
You have to wait for more than 25 minutes every time to reach a guy who is rude and wants to get rid of you as soon as possible. I'll come to that later.
The support will rarely respond to you. You'll have to send countless emails and you'll be lost in tracking and keeping up with the complaint for so long, you'll realize you'd have saved more time and effort by paying a little more to another provider.

Well I lived with all of this, I was still "Its alright, the service is cheap and does most of what it says", until...
...I lost my files, more than 200 gigs of them, completely; they disappeared from my account.
As I said Online Storage Solution keeps upgrading servers for which you have to keep contacting support to move you to a new one.
I had my files copied to the new server with the files on the old server intact. I thought, "Well atleast I have my files on the old server". But I realized I was wrong, new server and old server, ALL my files, every single one of them vanished, suspiciously.

I filed a ticket late January and I'm still struggling with the support to get the files back, which is probably never going to happen. What I've gone through was a horrible experience, still horrible knowing that all the files I stored with them are gone forever; I trusted them and they lose every single file I stored with them. So much for the redundant storage (mentioned on their website). Its so redundant and reliable, that it managed to lose both my sets of backups at the same time!

I've sent numerous emails, which don't usually get responded to, for which I had to call them up continuously and listen to their hold music for more than 25 minutes every time. I've attached the ticket history. The Steve guy (One man tech support) assured me TWENTY TWO TIMES that my files would be restored. That never happened.

Yesterday, I had the worst experience ever. Now instead of the Steve guy replying to my ticket and giving me false answers. He said Chris, the owner, was working on this issue. He asked me to get him on an extension, which I could not reach. After another 30 minutes of waiting on phone and getting to talk to Steve, he THEN tells me that he is on a conference call and would call me up as soon as he's done in another 30 minutes. Yeah, if Chris or Steve would call me back, pigs would fly that instant. Expecting their tech support to call you back is like expecting the president to have coffee with you for breakfast at your house.

I called up in a half hour because I didn't receive a call nor could I reach Chris, Steve said he was still on the conference call with his "provider" and I'd have to wait FOUR MORE HOURS to get him (which didn't happen, and a call for four hours??). I exclaimed that it was too long and that they've been putting me off for a long time, not hours, not days, not weeks, MONTHS! The guy got angry and told me that they're trying to recover the hard drives (so much for their secure storage). I told him that you've been saying that for the past two months (22 times!) He gets more angry and literally screams at me insultingly "Have you been listening to me? I said it'll take 10-15 days." Dude you've said that TWENTY TWO times and it never happened. He shouts at me like I work for him and he's paying me. I paid for my service and he's the one scolding me for losing my files.
Moreover, he talks like losing your files isn't a big deal, like its routine and normal.

He told me that he'll call me back, again never did, I tried calling after four hours. And guess what? Tech support closes even before their normal working hours (which are short themselves for a support department).

That's it, I cant even reach them till Monday. Their great tech support is only Monday to Friday. If you have a problem or the server goes down Friday Night. Good luck, not gonna get fixed till Monday.
RodneyC Sommers Send email
 
Feb 27, 2012

no response

I was happy with the first few months I signed up for OLS. But then as time passed by, they kept upgrading servers and you had to get yourself pushed onto the new server by contacting customer care.
There were lots of problems with rsync too, half of my files never backed up. But I don't blame OLS for those problems. I just used FTP.
The service was intermittent. Downtime every now and then. If there was a downtime during the weekend, good luck the guys at OLS wouldn't fix it till Monday. It was very irritating. Somehow I managed to use it, I kept myself happy by thinking that the service they're giving was too good for the price...Until..
...They lost my files. Completely. Vanished without a trace. I then thought, "hey luckily my files are on the old server of theirs", but unfortunately that wasn't true. The files disappeared from both the new server and the old server at the same time. Suspicious.
RodneyC Sommers Send email
 
Feb 27, 2012

no response

More than 200 gigs of data lost. And to think I deleted it off of my computer thinking that OLS was secure and reliable (http://www.onlinestoragesolution.com/backupsecurity.html) OLS says "Redundant Storage Back end - Protects data from hardware failure" Redundant storage, yeah I guess. Downtimes every now and then. Of course, more than 200 gigs of data disappearing. That pretty much defines the "finest platform in Cloud Storage" (onlinestoragesolution.com).

Well to err is human. But not computer. Even then I was like "Its gonna be alright, sometimes you can't prevent some thing. The guys at OLS will get back my files for me just like they did 4 times before." Yes my files had disappeared four times before, only exception being they luckily restored them.
So I sent an email and registered a ticket. But then I had to call them again so many times. Each call, I had to wait more than 25 minutes every single time to just talk to a rude unsensitive person (that's an issue I'll come back to later) saying "How can I help you?" who so clearly wants to get rid of you as soon as possible. I don't blame him, it must be all the "extremely good" service feedback he must be getting everyday.
RodneyC Sommers Send email
 
Feb 27, 2012

no response

You can check a snapshot of it here: http://www.postimg.com/61000/photo-60828.jpg

It goes on for a month as you can see in the ticket history. Then two months. I had to stay up all night (Indian Standard Time) to try to get to talk to the guy on phone and get it fixed. Well that didn't go out pretty well.

I made more than 4 calls. More than the length of the the actual conversation was the wait, I had to wait 40 MINUTES to get to talk to the guy so that he could shout at me!! Most of the people here say that its run from a garage, of course that can't be true. But that perception is pretty hard to deny. There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price. BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.
RodneyC Sommers Send email
 
Feb 27, 2012

no response

It goes on for a month as you can see in the ticket history. Then two months. I had to stay up all night (Indian Standard Time) to try to get to talk to the guy on phone and get it fixed. Well that didn't go out pretty well.

I made more than 4 calls. More than the length of the the actual conversation was the wait, I had to wait 40 MINUTES to get to talk to the guy so that he could shout at me!! Most of the people here say that its run from a garage, of course that can't be true. But that perception is pretty hard to deny. There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price. BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.
MatthewR.Carmona Send email
 
Feb 27, 2012

no response

It goes on for a month as you can see in the ticket history. Then two months. I had to stay up all night (Indian Standard Time) to try to get to talk to the guy on phone and get it fixed. Well that didn't go out pretty well.

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