This company was awful to deal with. Whilst the DVD conversion I requested was eventually done, the stressed involved in the process made it not worthwhile at all.

You may be considering this company to convert your family home videos to DVD because of their reasonable price. Go elsewhere is my sincere advice.

They will never contact you at all. I had to chase constantly and never once received a call. The conversion quality is average, the discs themselves poor quality and the cases are a joke. They will not discuss your needs and will not negotiate a price or return money to you. They will use terrible couriers and inadequate packaging to pocket the postage charge, give you wrong delivery times and tracking codes and make every excuse under the sun. They will never apologize for messing you around.

This is basically an amateur cottage industry set-up operating from a run-down area of Glasgow and run by a rude, greedy and lazy individual. Do not give them your business.

Another frustration for me is that people think they can negotiate a price, once a quote is given. I wonder if you would consider going into your local supermarket and asking them for a discount on your weekly shop? I expect not. Again, another complaint without any contact with us or allowing us the opportunity to rectify the situation. Finally, the location of my premises is of no significance what so ever. Additionally, please refrain from using slanderous language in reviews it really is not becoming, and is only used by people who are afraid to put their heads above the parapit and have a grown up adult conversation.

Terrible service. Posted them my tapes in November 2010 and heard nothing since. They've not even sent me an invoice for me to pay them, and I'm getting no response from my e-mails and phone calls. I originally wanted these tapes converting to dvd as a Christmas present for a releative, but all I want now is for them to return my tapes and I'll find someone else to convert them.

I can confirm that 100% of orders we had to complete in time for Christmas were completed and received by all customers. Exceptions to this were customers who were contacted and did not make payment in time for the order to be dispatched for Christmas delivery. If you have a specific issue, please contact me and I will be happy to discuss.

Awful - spoken to via telephone 3 times as to when i would be receiving tapes/dvd back. Took day off work only to find they hadnt been sent as promised. When phoned girl just said ` well wasn't me u spoke to yesterday so not my problem. 3 weeks now and still haven't got them.

Interesting comments. Fact - none of my team would ever say this to a customer, and depending on the fomat you sent to us, a 3 week turnaround time is at times, average. Happy for you to contact me to discuss, and I can provide you with the full facts.