Hi
I booked a ticket with orbitz my itinerary no 12732732696.
I booked the ticket on 24 th feb morning and paid $1560.28. with in 2 hour for same itinerary on orbitz site the price was $14798.48
I called right away and complained about the higher prices, was put on hold for almost 2 hours and was told i need to take the screen shot, As i am not computer expert and did not know how to do that the rep checked on the web site and told me do not worry about the screen shot and it will be taken care off after that I called several time I was put on hold for hours and then finely they offered me $100.00 credit on orbitz hotel but do not want to credit my account for the over charges.
I do not want hotel voucher I need to get my charge card credited for the excess amount

If you do not have problem then it is Ok otherwise it is horrible and dishonest company to deal with.

I will never deal with this company again

orbitz itinerary # 12732732696

This is just like any travel agency. Once they got your money they do not want to know any thing about you.
If you are over charged under lower price guarantee and try to get the difference back good luck. they will put you on hold for hours and nothing will be resolved.
You can get the ticket cheaper from air line web site then from orbitz.
I will never book any tickets with these people

Om Khandelwal

I purchased tickets and realized afterward that I had paid in American funds. Not knowing what the exchange was at that moment I decided to cancel right away and I pressed on the cancel button. A red message appeared confirming that I had cancelled. I tried printing the message but the site did not permit it. A few hours later I received a confirmation of the purchase of my tickets. I immediately cancelled again a couple of times. Two days later, I received an e-mail saying that my booking had been cancelled but that my Mastercard was billed anyways because I cancelled after the alotted time of 18 hours!

I would like to have a refund because I cancelled withing the alotted time. Orbitz say that they rely on the confirmation e-mail as proof that I cancelled two days later. The site does not permit us to have access to proof until Orbitz decides when they give it to us. Thinking that I had truly cancelled my tickets I went and purchased new tickets from a canadian company the very next day! I am now paying for two trips because Orbitz does not want to reimburse me.

Orbitz changed my flight without giving me notice (luckily i checked a few days before my trip). Then, despite my having the United website in front of me showing me availability, Orbitz denied seeing an available nonstop flights similar to my original booking. Orbitz is a total scam, can't believe they're still in business. There are major consumer violations going on with this company.

Hi, Chris D22,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected]. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations

Re: Orbitz

This is Amit Datta. I am very upset and very dis-satisfied/unhappy with your service. As you may see the confirmation number "ATGYW5" so like every one else I assumed that all must be confirmed. When I tried to check in at the hotel there was nothing confirmed for me under my name. To my surprise when I asked the Hotel The Santa Cruz Beach Inn manager (NICK) he confirmed that You guys (ORBITZ) failed to send in the confirmation and on top of that the HOTEL The Santa Cruz Beach Inn was sold out.

Here I am standing in the Lobby with my whole family my wife and 3 yr old and 4 months old KID. What I was supposed to do at that time. But still thinking positive I called orbitz on the toll free number. But the customer Rep that I got never spoke good english and I think he very well had hard time understanding it too, I was trying to explain him what happened but this Person told me that he has refunded my money and he can not do noting more in this and transfered me to sales who told me that they rare not able to help me and transfered me to customer service it actually happened for 5-6 time when both kept me transferring me to one another. St thst time i was completely frustrated as I was in the town do not know any one and no place to stay as the majority of the hotels were sold out, no vacancy what so ever anf my children were crying, but despite of my explaining this problem to the ORBITZ staff no one care less about it, no one seemed to know what to do. This whole scene went for more that 3 hrs when after I got hold of 16 or 17 different operator "Autin" #67535 who tried to find me a hotel but could not find.

So orbitz could not help me at all so out of my frustration I myself picked up the yellow book that I had to borrow from the Local Resident and started making calls and had to find a room by my self.

As there was no hotel room present the one I got was way out of my BUDGET, I got room In BEST WESTERN-ALL SUITES INN on OCEAN St., Santa Cruz. It cost me $200. As I was not in position to return and family was tired and no help from ORBITZ did not want to stand by me I was forced to Book that room out of desperation and left with no choice.

If this is what I had to do why did I booked with you guys initially. You people need to be a tool not a problem but a solution but you guys did prove yourself wrong very wrong.

Because of the frustration and harassment I went through I deserve a fair compensation. I recommend that you guys [orbitz] must take over the expenses that I paid ($200, I have the receipt) to stay over night as Orbitz failed to reserve the PROMISED room/reservation for that night. Orbitz must also offer me a free week-end getaway to some place Like Las-Vegas etc to make up for the discomfort and harassment that me & my family went through because of Orbitz poor performance.

AMIT DATTA

--------------------------------------------------------------------------------
Date: Fri, 18 May 2007 03:45:04 -0500
From: [email protected]
To: [email protected]
Subject: Hotel Reservation Confirmation

Your Hotel Confirmation

Hello Amit,

Thanks for booking on Orbitz. This e-mail confirms your hotel reservation .

Please review the cancellation policy and other details of this reservation in the "My Trips" section on the Orbitz site. If you have any questions, you can e-mail us.

Access your account and trip details online with this temporary password: QaqmVXgp5nVg

See sign-in instructions below.

Hotel Information

Trip name: Santa Cruz 5/19/07
Orbitz record locator: ATGYW5
Guest name: Amit Datta
Hotel name: The Santa Cruz Beach Inn
Address:
600 Riverside Ave.
Santa Cruz, CA 95060
Phone number: 1-831-458-9660
Check-in date: Sat, May 19, 2007
Check-out date: Sun, May 20, 2007
Total number of guests: 1
Total number of rooms: 1 room
Standard room - 2 queen bed
Rate description: Low Price Guarantee room/rate
Average rate per night: $119.04
Amount charged to your credit card: $134.99
Unless otherwise specified, all costs are provided in US dollars.
Cancellation:
Cancellations or changes more than 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a $25 charge. Cancellations or changes within 2 days prior to 12:01 am local hotel time on the day of arrival are subject to a charge equal to room and tax for the first night. Cancellations or changes after 12:01 am local hotel time on the day of arrival are subject to a 100% charge. We are sorry but refunds are not available for early check-out. The hotel is not authorized to make an exception to this policy.


Sign-in instructions

We have created a temporary password that will allow you to access your account and trip information.

There are two ways to access your account with that password:

Click on the following link, and you will be automatically logged in with the temporary password:
&oe_id=HTLRESPURC&WT.dcsvid=41515823&WT.mc_ev=emailclick">https://www.orbitz.com/Secure/...
Go to the sign-in page: https://www.orbitz.com/App/RequiredLogin Enter your member ID (e-mail address), and cut and paste the following temporary password into the password field: QaqmVXgp5nVg

After logging in, you will be prompted to create a new password. Once you've changed your password you can:

access your booked trips
print and e-mail your itineraries
view and change your seats (if available)
change or cancel your reservations
set up OrbitzTLCSM Alerts to receive updates on flight delays and cancellations by mobile phone.
Thank you for choosing Orbitz.

Enjoy your trip!

OrbitzTLC Team

P.S. Need an answer? Check out our Customer Service section.


May 18, 2007

This purchase is subject to our Privacy Policy and our Terms and Conditions.

Billing Information
Please note: you will see separate charges for this purchase totaling the purchase amount.
Credit card holder's name: Amit Datta
Credit card type: American Express
Credit card number: xxxxxxxxxxx1008

Address:
5718 Tevlin Ln

Stockton, CA 95210
United States

E-Mail:
[email protected]

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I booked one flight through Orbitz. I made a mistake by booking the last search I did (which was for the following day) instead of the last "SAVED" search. I called customer service immediately who informed me that he could simply offer me a "courtesy cancellation" which would be back on my card within 5 days. During our discussion, I was talking to him about the flights that I had actually intended to book, which I didn't even think he was paying attention to. I get off the phone with him and proceed to quickly make the reservations I had originally intended. The flight home I didn't even book thru Orbitz - I booked it straight thru the Airline. I try to book my hotel but they're telling me that my card isn't working. I check my bank and I have 6, yes SIX! pending transactions: the $663 that would be eventually "courtesy cancelled", $319 (which appears to be the flight that I decided to book straight thru the airline, but Orbitz booked it), another for $318.40, plus three random $2 transactions. Now the flights I booked thru the airline have already posted - not pending, posted. So those are all linked to Orbitz. I only had one transaction with them and they charged me 4 times, plus their $2 fees.

They keep telling me to wait 5 days but my kids and I are leaving in 3 days and I can't reserve a hotel until all these pending transactions fall off!!!

After calling 4 different times to figure these charges out (which was another nightmare because they all gave me different information and kept blaming the airline) and reviewing others' problems, I seriously doubt that the charges will "fall off" like regular pending charges. I'm betting they'll just end up as a posted charge and I'll never get any money back. So if it's not in there by the time our flight's supposed to take off, I have to reschedule our vacation since we dont' have anywhere to stay. Which of course means that I will have to cancel another flight with them. Super. I was so looking forward to spending some time with the kids...

Another agent I spoke with asked why he didn't just give me a credit that I could use to book my correct flights with (At least I think that's what she said. I could hardly understand her.)

And I'm telling everyone I know what has happened to my family vacation. I can't change my scheduled work vacation days at this point so now they're wasted. If I ever do get any of that money back, I won't be able to take the kids anywhere.
Thanks a lot Orbitz.