This complaint is regarding my package to Kerala bearing no. IMFN0593. This package was provided to me by Ms. Ruchi Verma along with Ms. Renu Negi.

At the time of booking of the package I had clearly informed Ms. Ruchi Verma that I want to visit Munnar, Thekkady and Alleppey and in Alleppey I want a houseboat.

I was provided a package with mentioning all the places i.e. Munnar, thekkady and alleppey.

I visited Munnar on 5th and 6th February and stayed in your oyo room at Oak Fields. The stay was good in Munnar.

On 7th February I had to visit Thekkady as per schedule. However a day before I was informed by my driver that the hotel provided by you i.e. Tranquil Greens is not located in Thekkady and it is located in Ramakkalmedu which is 40 Kms behind Thekkady. As per itinerary the sightseeing was at Periyar near to Thekkady. Therefore the hotel provided by you was 40 Kms away from sightseeing. I called up Ms. Renu Negi and requested for alternate hotel near to Periyar or Thekkady. I was provided two options Rivermoon hotel at kumily and sree Krishna residency at kumily. Though the hotel was below the standard as mentioned in the iternery I still accepted river moon as I had no other option. It is a total misrepresentation on your part to give me a hotel in a different location and provide a different location in iternery.

To a total surprise on the day of visiting boathouse I came to know that the houseboat is not in alleppey but in Kumarakom. And Kumarakom is a different district then Alleppey and also 30 Kms aways from Alleppey. As mentioned in the iternery the third place to visit was alleppey however I landed to Kumarakom houseboat. Again you have misrepresented me by providing the houseboat at a different location instead at the location as agreed i.e. Alleppey.

You have totally ruined my trip by providing me houseboat in Kumarakom instead of Alleppey. Alleppey was the place where I wanted to visit and not Kumarakom.

Your representative Ms. Renu Negi on informing all this incidence has back stepped and is unable to justify the package provided to me.

I have made a complaint with senior management on telephonically on 8th February, 2018 and was assured that they will investigate and update me the status of my complaint. However I am not provided any complaint ID or any update on the same.

It is a total mispresentation on the part of OYO to mention one location in the package and in actual provide accommodation in another location.

It seems that OYO is only concerned in looting money from customers and providing deficient service. You have actually cheated me by mispresenting the location.

With reference to my booking ID CGFY 2109 dated 20.11.2017, to reside from 24th to 26th November, 2017, this is to inform you that due to some unavoidable circumstances i was not check in at your OYO 2222 Hotel Bhumi. I have check out at 12.45 P.M on 24th due to their behavior. I have complain to your authority but neither they responding not replying properly. Ultimately i have gone to another hotels to reside with my family. I have requested to refund my booking amount but they are not responded. Now again i am requesting you kindly refund my booking amount otherwise i will never book your oyo further.

I had booked a room through Oyo website in Hotel Star, Neemrana, Rajasthan against booking ID # DZFL0413/WQGY2803/NZAB8079 with the name of Dinesh Tiwari . Bymistake I had booked the room in incorrect date from 18 to 19 Nov instead of 19th to 20th nov , I had requested your team to modify the date but they said its not possible and it was again charged to me, It was first time when I book the room through Oyo and its really bad experience with Oyo rooms. I am also working in Hotel and I know very well about rules and procedure of Hotels and there are so many option where hotels can changed the date without charging to guest. This is really not acceptable at all .


regards
dinesh tiwari
+91 9990825204 / 9560795262

complaints by AbrahamDD on Aug 8, 2015

I had booked an OYO Premium room at Navi Mumbai using Yatra.com. The Yatra Booking Refrence Number: 0408158652. The Booking Voicher: A-642944. Unfortunately, I had paid for the booking, which was a big mistake. I reached the hotel at 6:30pm and to my surprise the Hotel Manager tells me that there are no rooms available and that they haven't received my booking. I call OYO customer service and the call went on for 65 minutes and of no use. I then had to find a room myself.

You know it's really difficult to find a room especially if you want it at 8pm in the night. I had to go through a lot of tension and mental torture and finally managed to get a room in another hotel. I inmediately called Yatra and explained the situation to them and told them to please cancel the booking and get me my refund. They confirmed that a complain has been raised and the amount will be refunded.

Today I get a mail from Yatra saying that OYO rooms said that the Customer DID NOT turn up at the hotel and hence they cannot refund the amount. Yes such frauds are going on in India. So I call OYO, frustrated and angry and you know what OYO says: ' We are ready to give you the refund, but Yatra has not sent a 'Cancellation Voucher', so we can't do anything. Can you believe it? Both Yatra and OYO has cheated me and they are both not ready to give me my refund. I strongly recommend: DO NOT BOOK IN OYO OR YATRA. THEY CHEAT PEOPLE.

Please check below mentioned links to.. realty of oyo rooms
http://www.complaintboard.in/complaints-reviews/oyo-rooms-complaints-l429916.html
http://www.complaintboard.in/complaints-reviews/oyo-rooms-reviews-l429917.html
http://www.complaintboard.in/complaints-reviews/oyo-rooms-complaints-mdash-worst-service-i-kay-nine-l429918.html
http://www.complaintboard.in/complaints-reviews/complaint-against-oyo-rooms-cheating-l429919.html
http://www.complaintboard.in/complaints-reviews/oyo-rooms-l429920.html