My washing machine started leaking two years into its five year warranty period. During the first appointment, the technician said that he would need to order a replacement pump. The pump would be delivered to my residence and I would need to schedule another appointment to have it installed. His estimate for how long this would take was 5 to 7 days. From the technician's company's refusal to give me a tracking number, I'm sure that the order for the pump was not placed for another two weeks. The pump finally arrived 3 weeks later (instead of 5 to 7 days later as originally estimated), and I had to wait one more week to get another technician to come to install it. The second technician was late.

Considering the amount I paid for the 5 year warranty and the wages lost staying home waiting for the technicians, it would have cost less and been much faster to buy a new washing machine. At least after one month, they finally managed to fix it.