We had booking by Agoda # 55119917 2-rooms from 8/10/2014 to 11/10/2014 in Palm Village Hotel - Colombo, we checked out early morning next day of our check in, we found the Air Condition not cooling at all in both rooms, and the Hotel staff and front office manager could not do anything toward the matter.
1- Air Condition not cooling, only fan
2- Rooms are not Clean an had bad smell
3- We could not call our kids next room over the phone, we had to go from our room to their room to check them all night,
4- Swimming Pool is full of dirt
We asked the front office manager next morning 9/10/2014 if he found a solution for the A/C at lest, unfortunately he could not solve the problem.
On same day 9/10/2014 we booked in Cinnamon Red Hotel - Colombo and paid for the next days left in our trip 9/10/2014, 10/10/2014 and 11/10/2014
We request refund of the paid amount back to my Credit Card for the booking through Agoda # 55119917 for the nights we did not spend at Palm Village Hotel - Colombo.

NOTICE, Front Office Manager of Palm Village told us we can get back the paid amount through Agoda since we confirmed checking out without spending the full booking nights.

Thanks,waiting your respond ASAP