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Parcel

Malaysia

Consumer complaints and reviews about Parcel

Bad Services Send email
 
Apr 19, 2018

Items deliver unsuccessful

I want to complaint about POSLAJU!!
I stay at condominium but i noticed every parcel when the size is small they just put a paper ask me to go and collect at the nearest post office instead of they send it to me!!
And the funny thing is in the paper they mentioned the reason is "you were not at home"!!
Hello i stay at condominium of course you have to call me go down and collect it,you never call me how you know that i am not home??? Why the size of parcel is big you will call me go down and get it but when it parcel size is small you just left me a paper???
We paid for sending parcel but you this service seriously must change!!!!
And then the paper at there written i can collect it with expired date two weeks but only a week my seller told me that the package had sent returned back to them, your service really bad!!!!!!!
Miss Mala Send email
 
Aug 9, 2017

Late delivery process

Dear POSLAJU;
FYI, as from my previous parcel delivery period for peninsular will take within 3 working days of item dispatch-out date.
But now I have 1 parcel delay until today. After check the tracking no., found that the delivery have stuck at 1 place too many days (see attached png file). The status continuously repeated at same location (arrive at delivery facilities at Kulai Jaya).
Pls explain the reason & pls proved your name as "POSLAJU".

Late delivery process

Ling Send email
 
Apr 20, 2017

Lousy service

Ur service really sucks ! Forever there's no one pick up the phone, my parcel just leave in ur store for three days and still no intention to deliver to me! What kind of poslaju service is this !?
Pos Laju Worst Send email
 
Feb 27, 2017

Irresponsible Courier company

Pos Laju is the worst courier company ever, always make lost of parcel and not taking responsibility. I have alot of parcel lost with them, How many times we complaints and emailed to them they will not take actions and it is so hard to reach their hotline. When feedback to their customer service, they says will check and investigation but end up no record and responses at all. After 30days ( Since we do not know it is parcel lost, because they says goes for investigation, what we can do it to wait) , so when they are no response after many attempts, we will keep asking and calling and if it is more than 30 days, we will say closed file WHAT AN IRRESPONSIBLE courier company !! I think they are purposely to shrink responsibility and drag it to more than 30 days and close file. SO PLEASE DO NOT USE POS LAJU.... WORST COURIER COMPANY EVER !!!

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