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PayPower Reloadable Visa Prepaid Card

United States,
Oregon

Consumer complaints and reviews about PayPower Reloadable Visa Prepaid Card

Ekky Send email
 
Feb 23, 2012

PayPower Pre-paid Visa Debit Card SCAM

I have no problem with paypower at all.. I get my check direct deposit every two weeks.. I used the card everyday.. Beside the monthly service charge.. This card cone in handy... U use what u put in..

Customer since 2010
Mimderbender Send email
 
Feb 23, 2012

PayPower Pre-paid Visa Debit Card SCAM

I warn anyone thinking of purchasing a Prepaid Visa Debit Card to STAY AWAY FROM PayPower!!
They sell these cards at popular grocery store chains and convenient stores. You load money in-store by handing it over to the cashier. This officially "activates" the card, but then you are supposed to go home and "register" the card online by disclosing confidential personal info like SS numbers and the like in order to confirms your identity.

I naively went ahead with the game and it seemed to work, I received a verification email from PayPower soon after officially "registering" my card online which indicated that my account was successfully registered. Strangely, the email also read that the PayPower card I had purchased was only a temporary card and that upon registration I was automatically issued a replacement card which would soon be on its way in the mail.

Total scam!!! I have never received the card in the mail from PayPower. At the same time, Despite receipt of this email confirming registration, I have never been able to log-in to my account on the website to access my account!!! I have tried to use the card and the pin I set up at registration at the store (to at least just debit out the funds) but the card is declined!! FUNDS HAVE DISAPPEARED!!!

Worst part is, THERE IS NO LIVE CUSTOMER SERVICE TO COMPLAIN TO!!! They publish on their website ONLY 1 1-888 NUMBER, claiming Live Agent Customer Service 6 AM – Midnight CST, 7 days a week.

THIS IS NOT THE CASE!!! THE SYSTEM IS ENTIRELY AUTOMATED, NO OPTION IS GIVEN TO SPEAK WITH A LIVE AGENT!!! DIALING "0" For OPERATOR DOES NOT WORK EITHER!!

I purchased one at my local Safeway on a whim to try it out they have a large product display featuring PayPower Prepaid Visa Debit Cards.
I paid out $5.95 for the card and then an additional $75.00 thinking I would save it for "a rainy day."
t looks like I've lost my money
Jmontgom.10 Send email
 
Feb 23, 2012

PayPower Pre-paid Visa Debit Card SCAM

I have had a similar problem activating my PayPower card. They required my "initial value, " which I was told was $50. The customer service department disagreed and basically told me my money was gone and out the door unless I could get them the "correct" initial value. Since they were in complete control of the situation and I had no way to provide them with whatever mystical number they were expecting (when you receive a gift card, how else are you supposed to verify the value other than use the value reported to you by the gift giver and present on the receipt?!), my money is gone. I'm still pushing against them pretty hard, but I have a hunch I'm never going to see those $50.

Thanks PayPower for stealing my aunt's $50 gift,
Jordan

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