My experience with Peachtree's customer support was excellent. They answered my call promptly, knew what parts I required, figured out the warranty coverage, and had the parts on the way in minutes. Jennifer and Randi were the two I dealt with, and they were awesome. My door was in use for 18 years before the mortise lock failed. Other than that, I have had no problems with the doors. They are well constructed, tight fitting and energy efficient.

I have two sets of Citadel doors. I have been trying to contact the company for 6 weeks to purchase replacement parts. They put you on hold by phone for ever and do not respond to E-Mails. A very sorry company,I did not buy these doors originaly and would not buy anything from them ever after my present experience. I have just found out that two of the parts for the sliding door locks are not even availible any more and they are only 9 years old.