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Pharmacy
United States,
Florida
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Consumer complaints and reviews about Pharmacy
Pamela Smyth
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Mar 14, 2012
no long term customer care or service
After years of loyal customer support at cvs my wife was suddenly denied her ability to fill her Doctor prescribed medications. She was told that Her Doctor was on a "DEA/CVS no fill list". We checked into this DEA /CVS connection and was told the DEA had supported no such list. Keep in mind CVS had filled numerous times prior to the new policy for this Doctor. When questioned on what to do, CVS response was find another Doctor that was not on the list. She then did just that and found a doctor that CVS was able/willing to fill for. Now after changing doctors, the CVS store that she has fillied her prescriptions at for the past years is no longer filling her prescriptions at all. Now when asked what to do, she is told to call/find other CVS pharmacies to serve her medical needs. Since then she has visited and/or called at least 10 other CVS pharmacies to no avail. Contrary to the CVS news release that CVS is dedicatd to taking care of their customers needs, this is an ongoing problem. My wife is suffering severe pain and trauma due to CVS's negligence in this matter. I'd advised my wife to seek legal counsel and we will be pursuing legal action.
MauiAL50
Send email
Mar 14, 2012
no long term customer care or service
Rather than changing Drs, I would have changed pharmacies.
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