Last year I bought a handy vacuum cleaner from Philips Turkey. In December 2013 I had some problems with the suction and took it to the service. I was told that the filter had to be changed and I had to pay for it. I confirmed it. For nearly a month no one got in touch with me. Philips Turkey neither sent the filter nor replied e-mails of the service. At last I wrote in one of the Turkish complaint boards and also sent an e-mail to the headquarters to the mail address I found on the web. As soon as my complaint was on the web, Philips Turkey got in touch with me and solved the problem. I also received an e-mail from the headquarters in which my phone number was asked in order to solve the problem quickly. Of course, nobody called me. When I got the vacuum cleaner from the service, I realized that the suction wasn't good enough, In addition to this, I started to have other problems. The buttons weren't working; there was a problem with the charger. These were the problems I hadn't had before taking it to the service. I got in touch with Philips Turkey and got a SMS from them saying they had nothing to do. I wrote to the headquarters again and received an e-mail saying I had to get in touch with Turkey office. I wrote them back and explained that the reason I got in touch with them was that I couldn't solve it with Philips Turkey and wanted them to send me the e-mail address of the department to which Turkey connected to. No answer. I took it back to the service last week. This time, I was told that the charger had been out of order, that's why suction wasn't good enough. I made them write all the problems down, inc. the buttons. Yesterday I was called back and said that my vacuum cleaner had been fixed. I reminded them the buttons again and they said everything had been checked and there was no problem any more. I took it back. And surprise!!! The button weren't working. I called the service again. Guess what was told to me? "We forgot them. You have to bring it back." It's been nearly three months and I cannot use my vacuum cleaner. The worst thing is that I cannot find anybody to solve it. What kind of a worldwide company is Philips?