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pizza hut malaysia

Malaysia

Consumer complaints and reviews about pizza hut malaysia

Kalaimagal Send email
 
Jan 14, 2018

Food came to us very late and before all food came to us asked to pay first

Last month i went to pizza in setapak area around 10pm to sit there and eat.the staff said can't sit there but can take away becouse less staff.today 2nd time i went to same pizza hut .we order 4 person set...there order item came to us very late...but the staff there ask us to pay first becouse they wants to close account.....im very disappoiment with staffs atitude.pls reply to me why this happen in that pizza hut!!!!!!????
Dancy Send email
 
Dec 16, 2017

Cheating

We just bought take-away cheesy bites combo set 1 plus 1 side order of garlic bread. Later we were informed that they do not have available 'containers' for the mushroom soup. We were given 2 choices- to eat there or change to 1 garlic bread roll. We selected garlic bread roll. When we collected, we discovered that they did not include the free garlic bread & cheese dips. They explained that cheese dip is not available & instead replaced us with thousand island sauce. WHY DON'T THEY INFORM US THAT CHEESE DIP IS NOT AVAILABLE AT THE TIME OF PLACING OUR ORDER. THIS HAPPENED AT 3RD MILE ROCK ROAD KUCHING BRANCH OUTLET. CHEATERS!!!!!!
ayuti_farah Send email
 
Dec 4, 2017

Bad Services Of Pizza Hut PD

Order set cheesy pizza yang ada 2cup of ice cream. But end up tunggu sampai 1jam langsung tak dapat. 3kali tanya pada different staff tapi masing2 jawap sekejap. Datang sorg staff informed that ice cream dah habis. Senang nya bagi alasan. Minta tuk tak bayar part aiskrim tapi kena bayar.

To Pizza Hut Port Dickson tolong belajar cara berkomunikasi dengan pelanggan...Perkataan maaf langsung takda....Kenapa bila order staff tak beritahu awal2 ice cream dah habis.....
YKK Send email
 
Nov 29, 2017

Bad Service

Bad Service - Auto City Branch

We call this 019-653 5441 (counter h/p) order pizza. She promise us will delivery at 1 hour soon, but after 1 hour we still not yet received any pizza that we order so that we try to call her. After call twice, she answer call. She said our location is outside the range cannot delivery. But why they not tell us early instead let us wait for a long time & starvation. I really not satisfied this kind of service.
Vaness G Send email
 
Nov 19, 2017

Bad service

My friend and I ordered 4 slices of cheese pizza and 4 slices of pepperoni pizza and the price come out at RM120 when the price per slice is RM5. Then, we ask the cashier back how come the price is RM120? And suddenly the next counter cashier YELLED at us with a loud voice saying the price is RM5 per slice and don't make the worker confuse with the order when we were clearly said 8 slices of pizza and not 8 boxes of pizza. The other customers in line were looking at us being yelled at. That was very embarrassing and it was very rude of her to treat us that way. I hope Pizza Hut management can a discipline action on the employee(s). This happened at Pizza Hut Indah Permai, Sepanggar Sabah around 4.50pm on 19th November 2017.
noel khar Send email
 
Nov 11, 2017

service

Me and my husband went to setia alam pizza hut.on Saturday 11/11/2017 around 11.35am .we order pizza n we feel food is too much n we ask her to cancel order immediately but they tell us we can't cancel the order coz already print receipt.normally they will print receipt after eat but here they print before we eat.then my husband ask the staff why u can't cancel the pizza they talk so rude to us.after a big arquement my husband wan meet area manager suddenly the staff came and let us know can cancel the pizza n give us new receipt.area manager never cum to meet us.we waiting 1 hour here for pizza they never give us.they told us will service in 15 mins but they cant give us pizza on the time.they took service charge from us but very bad service.the staff name aiza and moon.
Nisharai Send email
 
Nov 7, 2017

Poor delivery

I've order pizza hut today 6/11/2017 at 1916hrs. They have told me that will deliver in 30 mints. Someone name iza from bandar baru ampang pizza hut called me around 1954hrs saying will deliver it in short while. I've called pizza at 1300882525 & 0196533637 ms iza and asked to cancelled the order around 2020hrs. Then the great ms iza is asking me " uh pizza tak sampai lagi"!!!!!! What is this? This is how you guys treat a customer?

This is not first time happening to us. It's bee 3rd time now. What kind of service does pizza hut providing? Not even call andapologize to me.

If you never improve your service, you will loose your customers.
Intan Send email
 
Oct 15, 2017

Bad service

Kejadian hari ni dekat paradigm mall .kami tunggu lama dalam 10min tak ada seorang pun yang datang serve bg even bagi menu pun tak .saya panggil tapi tak ada sorang pun yang layan .paling sakit hati bila dorang sibuk berborak .klau mcm ni lah service pizza .dah la lambat ,bila dtg bg menu dn muka x senyum .kalau cmni lah teruk nya service pizza ,baik pergi MCD jer atau KFC sbb dorang tak kan biar kan cust dorang tnggu lama .
cyndiyow Send email
 
Oct 12, 2017

Bad Service

I have order Pizza Hut few time , everytime they say don't have chili sauce! Omg if I go eat pizza don't provide chili sauce for me why I need to choose Pizza Hut, you go ask other, if KFC MCDONALD don't have chili sauce will have customer? They have calling me after delivery the pizza, I say why I everytime also same thing? U all don't have working? No order stock for it? U know How your staff reply me? TIADA SOS AWAK NAK SAYA MACAM MANA? Excuse me I am the customer not ur supplier! Can please slow down your voice and talk it proberly! Too bad your stuff!BAD SERVICE!!!!!!!!
Isabelle6167 Send email
 
Oct 12, 2017

Poor delivery service!

Late delivery. It took about 1hr30min to reach my place! With no apologies. My kids was starving since 1pm from 2.30pm!! What kind of services is that. The pizza came and it already become very hard. My kids cant even chew on it! How terrible! No apologies no free voucher given from the delivery guy!! Seriously u don't deserve to have customer. Eat domino pizza or other pizza better. Totally disappointed
sara.b Send email
 
Oct 11, 2017

DID NOT DELIVER AS PROMISED

I ordered Pizza for my company guest from overseas, it was supposed to be their lunch before they leave to the airport, can you imagine the embarrassment that we had to endure, due to Pizza Hut's incapability's, and no responsibility attitude. The scenario is as follows I ordered thru toll free line, after completing my order the staff told me that delivery would be in 40mins from time of order which was at 11.30am. At 12.10 not delivery, so called up the toll free line and they told me that they just despatched and i would receive my pizza by 12.20pm. Waited and waited and at 12.38 i receive a call from their outlet in Store saying that its raining heavy and they cant deliver on time and dont know when they will be able to deliver due to the rain. I seriously don't understand why they cant despatch from the nearest outlet from my area, I am based at S23 Shah Alam, and there are two Pizza Hut outlet which is way much nearer to my location, one nearby KPJ Selangor, and the other at Kemuning Utama. If Pizza Hut thinks it cant deliver on time be responsible enough to call us immediately to inform. Pizza Hut delivery time is 40mins yet you are not capable to commit, Domino's delivery time is 30mins and they even give you a free voucher if they cant deliver on time, and yet they are right on time rain or shine. Do look into your management if you still want to remain in business.
ina_2017 Send email
 
Oct 6, 2017

pizza hut customer service useless

im sorry to say, but i strongly feel that pizza hut malaysia customer service is the most lousiest useless service. no matter how many time customer complaint also they dont respond, and dont give a damn. i think the best way to avoid further disappointment with this company is to boycott it as a whole. a company who dont respect their customers, dont deserve to have customers. better eat dominos pizza, or canadian pizza, or even bake own pizza rather than supporting this kind of company. i am totally disapointed to the max with pizza hut malaysia.
ina_2017 Send email
 
Oct 6, 2017

SCAM OF NO BALANCE MONEY (PIZZA HUT DELIVERY)

THIS IS MY SECOND COMPLAINT TO PIZZA HUT DELIVERY MALAYSIA AS MY 1ST COMPLAINT GET NO REPLY AT ALL FROM PIZZA. HUT. i FIND IT IS TOO MUCH WHEN THE PIZZA STAFF TRY TO PLAY WITH CUSTOMERS MONEY. WHENEVER I ORDER PIZZA DELIVERY, THE DELIVERY BOYS FOREVER DONT HAVE THE CHANGE MONEY. WHAT THE ### IS THIS??? THE EXCUSE THEY GAVE IS THEY HAVE GIVEN THE CHANGE MONEY TO SOMEBODY ELSE. THIS IS A TOTAL BULLSHIT! AS FAR AS I KNOW, EVERY PIZZA DELIVERY ORDER, THE RIDER NEED TO PREPARE WITH THE BALANCE BEFORE THEY DELIVER THE PIZZA, BUT THIS PARTICULAR PIZZA HUT, THEY BRAVELY PRACTISING THIS SCAM OF NOT RETURNING CUSTOMER BALANCE. IF ONE CUSTOMER THEY DONT RETURN RM 5 BALANCE, IMAGINE IF THEY DO THIS TO 10 CUSTOMERS PER DAY, AND HOW MUCH WOULD BE THE INCOME FOR 1 MONTH? ?? AND THIS HAS HAPPENED TO ME MORE THAN ONE TIME. I HAVE DEFINITELY LOST MY TRUST TOWARDS PIZZA HUT. ITS EITHER YOU TAKE SOME STERN ACTION ON THIS MATTER OR JUST CLOSE DOWN YOUR COMPANY RATHER THAN YOU KEEP CHEATING PEOPLE. you may contact me on below for further clarification.
shabinabegum2010@yahoo.com
Nabilahedishah Send email
 
Oct 1, 2017

Bad service

Service teruk sebab dah berapa kali minta food tapi tak dapat last2 terus bayar . Then bila datang lagi sekali minta ais krim kena marah katanya dah dapat .. Ehh tengkorak diaaa .. dah la 3 kali dah minta tak dapat pastu datang buat muka masam . Bila dah dapat dia hentak2 ais krim .. pijak kang mukaa ... dah banyak kali dah kenaaaa ... mohon tambah baik bab service kay guysss ...
deva56 Send email
 
Sep 25, 2017

Very rude manners by a Pizza delivery guy

This is to informed that I has been calling the customer service department to longed a complain on some issues from last Friday and till today there is no respond from Pizza Hut Malaysia. . All the Duty manager says is will report to the relevant department and will get back and till today there were no calls. Looks like all my calls has gone to some deaf ears. It's very embarrassing such a big company and they take thing easy. Are the staff not paid to do their works is the directors don't care what's going on.
Yasothauma Send email
 
Sep 23, 2017

SERVICE

An incident by a Pizza Hut delivery guy at Bangsar, Malaysia. At approximately 6.30pm yesterday, a pizza delivery guy came to the condominium to deliver pizza to a unit owner. However, he refused to comply to the condominium security rules and regulations. He insist on riding his motorbike through without going through the security procedures. Then, he got down from the motorbike and walked into the guard house and started shouting at the security using all abusive and foul languages against the security. Finally the security managed to get him registered and allowed the delivery guy to go and deliver the pizza. On his way out, he went into the guard house again and started scolding the security and push the security against the wall and challenge him for a fight. Another security personal who was on duty at another station has to rush to the incident area and insisted the delivery guy to leave the area.

This incident never ended there. The same guy came back in the night and was looking for the security and asked other security personal for his contact number. The same thing happened today at around 4.30pm. He came back and insisted to see the security personal.

I as an resident feel very disappointed that Pizza Hut can employ such a character.

Upon further checking with the condo manager on the incident, the manager has reported the incident to customer service center several time yesterday and today and yet no response from the management of Pizza Hut Malaysia.

I feel very unsecured with this kind of incident and regretfully to inform that no action taken by the Management of Pizza Hut Malaysia.
Yasothauma Send email
 
Sep 23, 2017

Service-Pizza Hut delivery guy at Bangsar, Malaysia

An incident by a Pizza Hut delivery guy at Bangsar, Malaysia. At approximately 6.30pm yesterday, a pizza delivery guy came to the condominium to deliver pizza to a unit owner. However, he refused to comply to the condominium security rules and regulations. He insist on riding his motorbike through without going through the security procedures. Then, he got down from the motorbike and walked into the guard house and started shouting at the security using all abusive and foul languages against the security. Finally the security managed to get him registered and allowed the delivery guy to go and deliver the pizza. On his way out, he went into the guard house again and started scolding the security and push the security against the wall and challenge him for a fight. Another security personal who was on duty at another station has to rush to the incident area and insisted the delivery guy to leave the area.

This incident never ended there. The same guy came back in the night and was looking for the security and asked other security personal for his contact number. The same thing happened today at around 4.30pm. He came back and insisted to see the security personal.

I as an resident feel very disappointed that Pizza Hut can employ such a character.

Upon further checking with the condo manager on the incident, the manager has reported the incident to customer service center several time yesterday and today and yet no response from the management of Pizza Hut Malaysia.

I feel very unsecured with this kind of incident and regretfully to inform that no action taken by the Management of Pizza Hut Malaysia.
dad2twin Send email
 
Sep 3, 2017

no receipt given for payment

Pizza hut at bdr seri putra bangi... no receipt given for payment. Is it standard sop for ph restaurant?
Ezazy Send email
 
Sep 1, 2017

Tak menjaga kebajikan pekerja

Saya nak buat complaint kepada pizza hut di port dickson. Kakak saya mula bekerja part time di sana dan dia dilayan dengan teruk. Dia x diberi rehat. Saya sgt terkejut. Bekerja selama 8 jam tanpa henti.. Sepatutnya kakak sy perlu diberi training dulu tp manager terus suruh buat semua kerja. Bila dia tanya pada staf di situ. Semua x layan dan buli dia kerana dia staff baru. Memang pizza hut macam ni ke? Saya dah 5 tahun bekerja dalam industri makanan, bahagian F&B dan kitchen sy tahu.. Tapi bila perkara mcm ni berlaku sy rasa malu.. Kakak sy tanya sy, memang pizza hut macam ni ke? Dan apa saya nak jawab?

Sebelum ni pun, saya pergi ke pizza hut dengan ibu saya dan order.. Pizza yang sampai hangit, hitam sampai tak boleh nak potong.. Sup cair dan makanan sampai lambat.
Tolong perbaiki dan beri training pada staff sebelum ramai lagi pelanggan yang lari
Sumitha Somasekharan Send email
 
Jul 27, 2017

Delivery

Hi, I've been a regular customer of PH but of late I find their delivery service here in BP is sorely lacking.....
1. Late delivery - with no apologies- has become a norm.....takes more than 30 mins. The usual reply if I call is "on the way" , "tak tau jalan"
2. When the late delivery finally arrives, no apologies, & I have to ask for the late delivery coupon, otherwisd it will be conveniently forgotten
3. I called for delivery today, Thurs 27/7 at 6.15pm, and the answer I received was "PH BP will not be taking any orders for the next one hour- too many delivery orders".....
4. BP has 3 PH outlets, but only one does delivery........??
5. Staff training leaves a lot to be desired......I think we can safely blame the education system which emphasises on getting good grades.....but not good manners.....it shows in the young staff that you have employed here

I have seen better times, PH ......but sad to say, your service is getting from bad to worse......
You may, or may not read this complaint......you may, or may not understand the language.......tapi, minta maaf,lahhh.....PH indah khabar dari rupa......
Shobna Send email
 
May 17, 2017

Online website

I received an email saying that there are 2 ecoupons credited 2 my account.. but i dun seem to find any ecoupon icon on ur website... i pm pizzahut in fb and yet there is no solution given... pizzahut asked me 2 call the customer service and ask them what to do... so do i need to call customer service and waste my phone credit?? As it is you all will transfering my line everywer... pls fix your website... d previous website didnt hv any of tis problem... whats the point of giving ecoupons to customers but we cant redeem it??
mohammadsavordin Send email
 
May 5, 2017

dua kali bayar!

Semalam je aku buat order di pizzahut online dengan akaun aku, selepas order aku gunakan pbebank utk payment tapi pertama kali sana ckp error, aku buat sekali lagi. Ini kali lah sukses tapi dia sudah makan aku punya duit dua kali. aku menelefon customer service tu sana ckp mereka tak boleh buat apa utk hal ini?!?! Apa lah ini macam?!
Jabir Send email
 
May 1, 2017

Pizza hut taman bendahara

Aircond rosak..
Facility failed
FatinManseri Send email
 
Apr 30, 2017

Pizza

PIZZA HUT TESCO MERGONG ALOR SETAR, KEDAH.
Untuk pan pizza, roti sangat tebal dan keras. Topping-nya pulak tak seberapa! Sungguh mengecewakan!
stanjhn Send email
 
Apr 11, 2017

Not taking Order After 10pm (Take Away)

On 8th April 2017 at 9:50pm, I have arrive at Kapar Town Klang Pizza Hut to make take away order at the front desk. The front desk incharge person has informed they are not taking any take away order after 10:00pm. This is my second time happen to me again at same pizza hut kapar. Pizza Hut Management, please kindly let me know why they are not taking any order while i went to Setia Alam Pizza Hut at 22:30pm they still willing taking order for take away.What is going on at Pizza Hut Kapar, are they lazy. Kinly pleasa do some investigation on that branch.

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