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pizza hut malaysia

Malaysia

Consumer complaints and reviews about pizza hut malaysia

Intan Send email
 
Oct 15, 2017

Bad service

Kejadian hari ni dekat paradigm mall .kami tunggu lama dalam 10min tak ada seorang pun yang datang serve bg even bagi menu pun tak .saya panggil tapi tak ada sorang pun yang layan .paling sakit hati bila dorang sibuk berborak .klau mcm ni lah service pizza .dah la lambat ,bila dtg bg menu dn muka x senyum .kalau cmni lah teruk nya service pizza ,baik pergi MCD jer atau KFC sbb dorang tak kan biar kan cust dorang tnggu lama .
cyndiyow Send email
 
Oct 12, 2017

Bad Service

I have order Pizza Hut few time , everytime they say don't have chili sauce! Omg if I go eat pizza don't provide chili sauce for me why I need to choose Pizza Hut, you go ask other, if KFC MCDONALD don't have chili sauce will have customer? They have calling me after delivery the pizza, I say why I everytime also same thing? U all don't have working? No order stock for it? U know How your staff reply me? TIADA SOS AWAK NAK SAYA MACAM MANA? Excuse me I am the customer not ur supplier! Can please slow down your voice and talk it proberly! Too bad your stuff!BAD SERVICE!!!!!!!!
Isabelle6167 Send email
 
Oct 12, 2017

Poor delivery service!

Late delivery. It took about 1hr30min to reach my place! With no apologies. My kids was starving since 1pm from 2.30pm!! What kind of services is that. The pizza came and it already become very hard. My kids cant even chew on it! How terrible! No apologies no free voucher given from the delivery guy!! Seriously u don't deserve to have customer. Eat domino pizza or other pizza better. Totally disappointed
sara.b Send email
 
Oct 11, 2017

DID NOT DELIVER AS PROMISED

I ordered Pizza for my company guest from overseas, it was supposed to be their lunch before they leave to the airport, can you imagine the embarrassment that we had to endure, due to Pizza Hut's incapability's, and no responsibility attitude. The scenario is as follows I ordered thru toll free line, after completing my order the staff told me that delivery would be in 40mins from time of order which was at 11.30am. At 12.10 not delivery, so called up the toll free line and they told me that they just despatched and i would receive my pizza by 12.20pm. Waited and waited and at 12.38 i receive a call from their outlet in Store saying that its raining heavy and they cant deliver on time and dont know when they will be able to deliver due to the rain. I seriously don't understand why they cant despatch from the nearest outlet from my area, I am based at S23 Shah Alam, and there are two Pizza Hut outlet which is way much nearer to my location, one nearby KPJ Selangor, and the other at Kemuning Utama. If Pizza Hut thinks it cant deliver on time be responsible enough to call us immediately to inform. Pizza Hut delivery time is 40mins yet you are not capable to commit, Domino's delivery time is 30mins and they even give you a free voucher if they cant deliver on time, and yet they are right on time rain or shine. Do look into your management if you still want to remain in business.
ina_2017 Send email
 
Oct 6, 2017

pizza hut customer service useless

im sorry to say, but i strongly feel that pizza hut malaysia customer service is the most lousiest useless service. no matter how many time customer complaint also they dont respond, and dont give a damn. i think the best way to avoid further disappointment with this company is to boycott it as a whole. a company who dont respect their customers, dont deserve to have customers. better eat dominos pizza, or canadian pizza, or even bake own pizza rather than supporting this kind of company. i am totally disapointed to the max with pizza hut malaysia.
ina_2017 Send email
 
Oct 6, 2017

SCAM OF NO BALANCE MONEY (PIZZA HUT DELIVERY)

THIS IS MY SECOND COMPLAINT TO PIZZA HUT DELIVERY MALAYSIA AS MY 1ST COMPLAINT GET NO REPLY AT ALL FROM PIZZA. HUT. i FIND IT IS TOO MUCH WHEN THE PIZZA STAFF TRY TO PLAY WITH CUSTOMERS MONEY. WHENEVER I ORDER PIZZA DELIVERY, THE DELIVERY BOYS FOREVER DONT HAVE THE CHANGE MONEY. WHAT THE ### IS THIS??? THE EXCUSE THEY GAVE IS THEY HAVE GIVEN THE CHANGE MONEY TO SOMEBODY ELSE. THIS IS A TOTAL BULLSHIT! AS FAR AS I KNOW, EVERY PIZZA DELIVERY ORDER, THE RIDER NEED TO PREPARE WITH THE BALANCE BEFORE THEY DELIVER THE PIZZA, BUT THIS PARTICULAR PIZZA HUT, THEY BRAVELY PRACTISING THIS SCAM OF NOT RETURNING CUSTOMER BALANCE. IF ONE CUSTOMER THEY DONT RETURN RM 5 BALANCE, IMAGINE IF THEY DO THIS TO 10 CUSTOMERS PER DAY, AND HOW MUCH WOULD BE THE INCOME FOR 1 MONTH? ?? AND THIS HAS HAPPENED TO ME MORE THAN ONE TIME. I HAVE DEFINITELY LOST MY TRUST TOWARDS PIZZA HUT. ITS EITHER YOU TAKE SOME STERN ACTION ON THIS MATTER OR JUST CLOSE DOWN YOUR COMPANY RATHER THAN YOU KEEP CHEATING PEOPLE. you may contact me on below for further clarification.
shabinabegum2010@yahoo.com
Nabilahedishah Send email
 
Oct 1, 2017

Bad service

Service teruk sebab dah berapa kali minta food tapi tak dapat last2 terus bayar . Then bila datang lagi sekali minta ais krim kena marah katanya dah dapat .. Ehh tengkorak diaaa .. dah la 3 kali dah minta tak dapat pastu datang buat muka masam . Bila dah dapat dia hentak2 ais krim .. pijak kang mukaa ... dah banyak kali dah kenaaaa ... mohon tambah baik bab service kay guysss ...
deva56 Send email
 
Sep 25, 2017

Very rude manners by a Pizza delivery guy

This is to informed that I has been calling the customer service department to longed a complain on some issues from last Friday and till today there is no respond from Pizza Hut Malaysia. . All the Duty manager says is will report to the relevant department and will get back and till today there were no calls. Looks like all my calls has gone to some deaf ears. It's very embarrassing such a big company and they take thing easy. Are the staff not paid to do their works is the directors don't care what's going on.
Yasothauma Send email
 
Sep 23, 2017

SERVICE

An incident by a Pizza Hut delivery guy at Bangsar, Malaysia. At approximately 6.30pm yesterday, a pizza delivery guy came to the condominium to deliver pizza to a unit owner. However, he refused to comply to the condominium security rules and regulations. He insist on riding his motorbike through without going through the security procedures. Then, he got down from the motorbike and walked into the guard house and started shouting at the security using all abusive and foul languages against the security. Finally the security managed to get him registered and allowed the delivery guy to go and deliver the pizza. On his way out, he went into the guard house again and started scolding the security and push the security against the wall and challenge him for a fight. Another security personal who was on duty at another station has to rush to the incident area and insisted the delivery guy to leave the area.

This incident never ended there. The same guy came back in the night and was looking for the security and asked other security personal for his contact number. The same thing happened today at around 4.30pm. He came back and insisted to see the security personal.

I as an resident feel very disappointed that Pizza Hut can employ such a character.

Upon further checking with the condo manager on the incident, the manager has reported the incident to customer service center several time yesterday and today and yet no response from the management of Pizza Hut Malaysia.

I feel very unsecured with this kind of incident and regretfully to inform that no action taken by the Management of Pizza Hut Malaysia.
Yasothauma Send email
 
Sep 23, 2017

Service-Pizza Hut delivery guy at Bangsar, Malaysia

An incident by a Pizza Hut delivery guy at Bangsar, Malaysia. At approximately 6.30pm yesterday, a pizza delivery guy came to the condominium to deliver pizza to a unit owner. However, he refused to comply to the condominium security rules and regulations. He insist on riding his motorbike through without going through the security procedures. Then, he got down from the motorbike and walked into the guard house and started shouting at the security using all abusive and foul languages against the security. Finally the security managed to get him registered and allowed the delivery guy to go and deliver the pizza. On his way out, he went into the guard house again and started scolding the security and push the security against the wall and challenge him for a fight. Another security personal who was on duty at another station has to rush to the incident area and insisted the delivery guy to leave the area.

This incident never ended there. The same guy came back in the night and was looking for the security and asked other security personal for his contact number. The same thing happened today at around 4.30pm. He came back and insisted to see the security personal.

I as an resident feel very disappointed that Pizza Hut can employ such a character.

Upon further checking with the condo manager on the incident, the manager has reported the incident to customer service center several time yesterday and today and yet no response from the management of Pizza Hut Malaysia.

I feel very unsecured with this kind of incident and regretfully to inform that no action taken by the Management of Pizza Hut Malaysia.
dad2twin Send email
 
Sep 3, 2017

no receipt given for payment

Pizza hut at bdr seri putra bangi... no receipt given for payment. Is it standard sop for ph restaurant?
Ezazy Send email
 
Sep 1, 2017

Tak menjaga kebajikan pekerja

Saya nak buat complaint kepada pizza hut di port dickson. Kakak saya mula bekerja part time di sana dan dia dilayan dengan teruk. Dia x diberi rehat. Saya sgt terkejut. Bekerja selama 8 jam tanpa henti.. Sepatutnya kakak sy perlu diberi training dulu tp manager terus suruh buat semua kerja. Bila dia tanya pada staf di situ. Semua x layan dan buli dia kerana dia staff baru. Memang pizza hut macam ni ke? Saya dah 5 tahun bekerja dalam industri makanan, bahagian F&B dan kitchen sy tahu.. Tapi bila perkara mcm ni berlaku sy rasa malu.. Kakak sy tanya sy, memang pizza hut macam ni ke? Dan apa saya nak jawab?

Sebelum ni pun, saya pergi ke pizza hut dengan ibu saya dan order.. Pizza yang sampai hangit, hitam sampai tak boleh nak potong.. Sup cair dan makanan sampai lambat.
Tolong perbaiki dan beri training pada staff sebelum ramai lagi pelanggan yang lari
Sumitha Somasekharan Send email
 
Jul 27, 2017

Delivery

Hi, I've been a regular customer of PH but of late I find their delivery service here in BP is sorely lacking.....
1. Late delivery - with no apologies- has become a norm.....takes more than 30 mins. The usual reply if I call is "on the way" , "tak tau jalan"
2. When the late delivery finally arrives, no apologies, & I have to ask for the late delivery coupon, otherwisd it will be conveniently forgotten
3. I called for delivery today, Thurs 27/7 at 6.15pm, and the answer I received was "PH BP will not be taking any orders for the next one hour- too many delivery orders".....
4. BP has 3 PH outlets, but only one does delivery........??
5. Staff training leaves a lot to be desired......I think we can safely blame the education system which emphasises on getting good grades.....but not good manners.....it shows in the young staff that you have employed here

I have seen better times, PH ......but sad to say, your service is getting from bad to worse......
You may, or may not read this complaint......you may, or may not understand the language.......tapi, minta maaf,lahhh.....PH indah khabar dari rupa......
Shobna Send email
 
May 17, 2017

Online website

I received an email saying that there are 2 ecoupons credited 2 my account.. but i dun seem to find any ecoupon icon on ur website... i pm pizzahut in fb and yet there is no solution given... pizzahut asked me 2 call the customer service and ask them what to do... so do i need to call customer service and waste my phone credit?? As it is you all will transfering my line everywer... pls fix your website... d previous website didnt hv any of tis problem... whats the point of giving ecoupons to customers but we cant redeem it??
mohammadsavordin Send email
 
May 5, 2017

dua kali bayar!

Semalam je aku buat order di pizzahut online dengan akaun aku, selepas order aku gunakan pbebank utk payment tapi pertama kali sana ckp error, aku buat sekali lagi. Ini kali lah sukses tapi dia sudah makan aku punya duit dua kali. aku menelefon customer service tu sana ckp mereka tak boleh buat apa utk hal ini?!?! Apa lah ini macam?!
Jabir Send email
 
May 1, 2017

Pizza hut taman bendahara

Aircond rosak..
Facility failed
FatinManseri Send email
 
Apr 30, 2017

Pizza

PIZZA HUT TESCO MERGONG ALOR SETAR, KEDAH.
Untuk pan pizza, roti sangat tebal dan keras. Topping-nya pulak tak seberapa! Sungguh mengecewakan!
stanjhn Send email
 
Apr 11, 2017

Not taking Order After 10pm (Take Away)

On 8th April 2017 at 9:50pm, I have arrive at Kapar Town Klang Pizza Hut to make take away order at the front desk. The front desk incharge person has informed they are not taking any take away order after 10:00pm. This is my second time happen to me again at same pizza hut kapar. Pizza Hut Management, please kindly let me know why they are not taking any order while i went to Setia Alam Pizza Hut at 22:30pm they still willing taking order for take away.What is going on at Pizza Hut Kapar, are they lazy. Kinly pleasa do some investigation on that branch.
rozlan Send email
 
Apr 10, 2017

BAD SERVICE

PADA 09/04/2017 @ JAM LEBIH KURANG 7 PETANG SAYA ADA MEMESAN HIDANGAN PIZZA UNTUK ""TAKE AWAY" . SEHINGGA JAM 8 MALAM PESANAN SAYA MASIH TIDAK DAPAT , LALU SAYA BERTANYAKANKAN KEPADA STAFF BERTUGAS MEREKA MEMBERITAHU BAHAWA PESANAN SAYA TELAH DI BERIKAN KEPADA PELANGGAN LAIN YANG DATANG SELEPAS SAYA.BILA SAYA MINTA PENJELASAN DARI PIHAK PENGURUSAN RESTORAN MEREKA TIDAK MAHU BERJUMPA SAYA LALU MEREKA MENGARAHKAN PEKERJA BAWAHAN YANG BERJUMPA SAYA. BEGINI KE PRINSIP PERNIAGAAN YANG DI LAUNGKAN OLEH SYARIKAT PIZZA HUT. KALAU DAH RASA TAK BOLEH NAK SERVICE KE PELANGGAN BAIK TUTUP JER LA RESTORAN ITU DARI BAGI LAYANAN SAMPAH PADA PELANGGAN.HARAP PIHAK PIZZA HUT AMBIL TINDAKAN TEGAS KEPADA PENGURUS RESTORAN YANG TIDAK BERTANGGUNGJAWAB ITU.
Izah Send email
 
Mar 5, 2017

STAFF LALAI AMBIL ORDER TAPI PIZZA TAK SAMPAI

Dalam pukul 3.30pm macam tu hari Ahad 5-3-2017 Pizza Hut Giant Bayan Baru Penang. TBL 19/1..Staff datang bagi menu selepas 5min saya panggil staff untuk order..pizza chicken delight set 2 orang molten lava cake, garlic bread..dlm 5min staff datang hantar air n soup sudu pon tak bagi ..tunggu tak hantar2..15min kemudian baru datang hantar molten lava cake, staff datang boleh pulak tanya dah bayar ke belum sedangkan pizza belum sampai dah dekat sejam menunggu dengan lapar...kata Sistem ada down sedangkan order orang lain proceed ok je.Selepas itu ulang semula ambil order dan tunggu lagi. Lepas tanya yang diorder take away sedangkan kami makan di situ....orang makan bayar kot bukan free..bagi layanan baik2 cikit pantau setiap masa table mana tak dapat order lagi !!!! 😡😡😡😡😡
RARA94 Send email
 
Feb 9, 2017

SERVICE

DELIVERY BOY WAS RUDE . IM JUST ASKING WHY THEY DONT GIVE ME SPOON FOR MY SOUP AND MEATBALL , BECAUSE THE LAST DAY I WAS ORDER PASTA THEY GAVE SPOON , AND THE BEST PART I BELUM HABISKAN TANYA LAGI AND THEN HE SAID LOUDLY "YG SEMALAM ORG LAIN , HARI NI ORANG LAIN ' ... SO WHAT THE DIFFERENT , SO I NAK MKN SUP KAUK DGN TGN KE . AND CARA DIA JAWAB SGT KURG AJAR DGN MUKA YG KEREK . SO PLEASE BELAJAR LA BERADAB SIKIT , SERVICE PIZZA DAH OKAY , PENGHANTARAN ALWAYS ON TIME AND CEPAT . BAHASA TU JAGA SIKIT . KITA TANYA ELOK2 SIAP SENYUM LAGI . GERAM . AD LAGI COMPLAINT MALAS NAK TYPE .
customer service Send email
 
Feb 6, 2017

add delivery address

Hi,

Kindly add below address as one of new delivery location.,
Lot of companies here. Just 10 minutes from PIZZZA HUT DELIVERY Bukit Rimau.

Jalan Sungai Jeluh 32/192
Kawasan Perindustrian Kemuning
40460 Shah Alam Selangor

Thanks.
Hamirah Send email
 
Feb 2, 2017

Bersimpati

Saya bukan nak complaint..saya cuma nak cakap.. hari tu 2/2/17 lebih kurang..pukul 9.15 pm saya ada datang beli pizza kat seremban..kedai tu sebelah kedai buah dan saya rasa itu bukan restoran sebab saya nampak signboard ada tulis PHD..saya di sambut dengan ucapan hai selamat datang..selepas tu saya di beritahu bahawa pesanan saya akan siap dalam masa 10 minit.. saya tidak mengalami sebarang masalah semasa saya berkunjung di kedai itu...tetapi merasa kasihan dengan pengurus kedai itu kerana walau di hina di katakan bodoh oleh pelanggan di situ pengurus kedai itu tetap senyum dan mengatakan maaf..berulang kali..punca ny hanya kerana perkerja lupa memberikan resit pembayaran..dan pelanggan itu mahukan 2 soup percuma sebagai maaf?? Saya tertanya..adakah pizza hut sentiasa membetulkan pelanggan yang memang nya selalu tidak akan pernah berpuas hati?? Tidak kah pizzahut tahu yang di malaysia ni begitu ramai orang yang sanggup melakukan apa saja hanya untuk mendapatkan sesuatu yang percuma?? Dan jika ada rungutan dari pelanggan yang pizzahut sendiri tak tahu sama ada rungutan itu betul atau pun tidak..ada kah pizzahut tetap juga akan memenangkan pelanggan tu?? Kalau ye..sebab apa??sebab dia sorang pelanggan?? Dan pelanggan ada lah selalu benar?..saya sangat bersimpati dengan pizzahut dan perkerja nya..
haznida Send email
 
Jan 10, 2017

where`s the staff salary go?

i dont know why staff at taman tun dr ismail still not get their salary yet. look at the date now. its 10 january how much you all give them last month? 1k for permanent staff. what about the part time staff? can they all survive untill now? how do you know they can survive with this economy. all things are expensive right now. where your sense of humanity? disappeard already? hah?
gpfocus Send email
 
Jan 7, 2017

Poor service call centre and bad staff at subang 2 restaurant

Ordered thru call centre at 1824hr on 07.1.2107 and was told only able to pick up at subang 2 at 1900hr.
Arrived before 1900hr but pizza completed around 1925hr.
Cashiers at subang 2 were not friendly, when asked about the pizza the young girl said time at the kicthen is 10 minutes late than the normal time. When asked for refund and cancel order the young guy just ignored. I was very frustrated. Seems the staffs practicing double standard. Just because of my dress looks like poor people and come with motorbike the respond was very bad. Those come and park toyota car infront of the restaurant service rendered to them was very good. The order completed earlier than me even walk in order around 1900hr.
Restaurant manager said call centre place the order to make pizza at 1900hr. When complaint to call centre, they said already inform branch to complete the order for collection at 1900hr. Call centre blame branch restaurant, and branch mgr blame call centre. Nobody admit the mistake. But i am the victim here have to wait longer time for the pizzas.
This is the 2nd time the similar incident happened to me in subang 2 restaurant. I hope pizza hut Malaysia or QSR will look this matter seriously.
Normally the giant corporation will never listen the complaint from public especially from the poor. But i hope QSR not like that.
Anyway thanks to Cik Intan branch mgr Subang 2 for being very nice to me just now. Frankly i am not happy with the front desk or cashier at the time. Thier explanations and services make me feel uncomfortable and angry. Your double standard service will affect your career in the future. Being nice to the poorer is not make you poor. Poor people will appreciate you more if you are nice to them. You will notice over time when grow up.
I am seeking explanation from the QSR HQ towards this matter if they are gentle enough

TQ

Poor service call centre and bad staff at subang 2 restaurant

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