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pizza hut malaysia

Malaysia

Consumer complaints and reviews about pizza hut malaysia

zacao Send email
 
May 20, 2019

Serve spoil seafood lagsana

dine in at pizza hut megalong mall kota kinabalu sabah and my order is seafood lagsana, when the food reached, it smell so bad, sour, then i taste a little bit i found out the food is spoil and it is bitter. The staff in kitchen who cook this food dint come out to apology and i heard them laugh loudly..they dont even care if customer already eat this food will Food poisoning..service so bad!
Ruban14 Send email
 
May 3, 2019

CLOSED EARLY

10:10 pm Pizza hut Wangsa Maju Sek 2 .I went there at 10 :10 pm and I saw the opening hours it's shows till 11 .00 pm .So I thought it's still open and I enter the shop .they said we close because out of dough . It sounds so stupid why they have to put opening house till 11 :00 . Just for dough your closing shop one hour earlier ...sounds very stupid.Hope pizza hut management take this as an issue serious .
JuneFun Send email
 
Dec 21, 2018

Take order but never deliver

Service boy took order- personal pan pizza , we waited 40 minutes, Then came another service boy said finished selling, they’ scared we’re angry, so they never inform. What kind of service they are providing ?is this the working attitude they are having ? They are about 10 workers here, none is efficient. The management should re structure the Pizza Hut working etique. Moreover they are not serious in working, heard some of the utensils dropped on floor into pieces. The worst centre of all Pizza Hut that I ever been.
BAD SERVICE with all the inefficiency manner.
Jasmine Ng Send email
 
Dec 18, 2018

Bad Attitude of the Manager

On 17/12/18 4.45pm, I went to Pizza Hut at Bukit Indah Aeon. I ordered the promotion set with 2 Regular Pizza with Onion ring OR Wedges and a bottle of Pepsi. Then I went to have my lunch. When back,my order was not packed. After 10mins, I managed to speak to the Manager (I think, in Blue Uniform) Mr Izad and he packed my order and he just left us standing there without informing us that he had gone to the kitchen to bring our Pepsi. At the same time, we checked our order and we thought he had given us the wrong packet as our order include Onion Rings. Someone order with 2 packets attached together and for that moment we thought that could be our order. So my husband just took the packet and waited for him to come back to us so that we could check with him. The moment we checked with him he was very rude by asking us is My Name Mr Ong and I replied No and he said why are we are "Stealing". This got me very angry as he mentioned Stealing twice. I questioned him whether he knows the meaning of stealing? (take (another person's property) without permission or legal right and without intending to return it.). When I paid for my order of $59 do you think I cannot afford the price of an onion ring? If I want to steal will I stand there to wait for him.

This really upset me and disappointed with the standard of service given by your staff. He could have explain to me that my order is either with Wedges OR Onion ring and I will apologies for the misunderstanding. This is unacceptable. Please kindly investigate and waiting for you reply on your action to be taken.
Mojo jojo Send email
 
Dec 11, 2018

The taking of wrong orders

I order 2 personal pizza’s with extra cheese at PHD today and the workers here heard it as 2 personal pizza and 2 molten lava cake ..... n the way the handled it was so rude .... it pissed me off even more
Because I had to spend extra money .... n the manager was so rude .......
I think that you’ll should at least given a compensation because you’ll are clearly at fault ....
Thanga Send email
 
Nov 26, 2018

I don't received my orders

I have order my food at 9.30 pm and waiting till 11pm and dint received food
Around 10 .40 I have call your customer service hot line and the staff inform me the food should be on the way.he will call back after check with melaka Cheng restaurant out let.but till 11pm.no one call.is this your blady service .If this what you can deliver closed down your guys shop .Don't make customers to wait for two hrs end up no food.i will post my worst experience with pizza hut with all my friend and family to make sure no one order food from your stupid company.i have spoken to two stupid customer service staff but I end up no food today.my name is vishvam...And my number is 0124292521...Add no 10,Jalan BS16,Taman Bertram setia' melaka 76450....I want the feedback before send complain in fb.
syue2303 Send email
 
Nov 19, 2018

BAD SERVICE

The price for a take away pizza is suppose to be rm10. Instead, Me and friends were charged RM27. 25 FOR A REGULAR PIZZA? The worker should inform us beforehand that the price would be DIFFERENT if we order during dine in, and not at the TAKE AWAY COUNTER. The manager only said "sorry, she was a new worker here". Then? If shes a new worker, your restaurant should be responsible and CHANGE the price. Instead, the manager insist us on paying the price OF NON-PROMO. This is not acceptable, as far as i know, your restaurant has no problem to change the price. The worker only admitted her fault but refused to change the price? it is really unfair for us to pay extra rm17 just bcause she was a "new worker". PIZZA HUT LIKAS KOTA KINABALU SABAH
EmilyChee Send email
 
Oct 21, 2018

waiting too long and cold pizza

I wait for my pizza half and hour plus although didn't have so much people! Waiting long hour for my pizza and what I get was cold pizza. What should I respond to your workers? Why I get the cold pizza when people get hot pizza? Why pizza hut will serve customer with cold pizza? Waiting too long hour already make us disappointed, when get the cold pizza it's was not disappointed only, it's was make us feel that we are unrespect by pizza hut! Very dissatisfied and disappointed. This situation shouldn't happen! If many people then I'm ok for waiting but the outlet was not much people! The staff there still have time to fun around themself and chit chat there while customer waiting for more than half and hour. Dine in need wait so long time while take away just wait five minutes! Then why should customer dine in while can get the pizza in short time with take away? Can management team give me some feedback why? Can give me a reason why serve customer with cold pizza? Can I get back my respect from Pizza Hut?
[email protected] Send email
 
Oct 20, 2018

Order tak naik sistem jadah apa

Staf ambik order tanya take away ke yes please saya tanya berapa minit dik dia jawab 20 minit lepas 20 minit datang2 xde bayangan order saya, saya bak resit manager macam blur tanpa sebarang information dia ke belakang tunggu lagi 20 minit aku dah angin pergi tanya mana order saya dik dia cakap oh order akak tak naik dalam sistem aku pun jawab tu bukan masalah saya dia buat tak tahu selepas sejam tunggu baru dapat makanan hampeh tu tanpa mana mana staf pun meminta maaf gila sampah service korang piza hut Malaysia
Nurul Hatira Send email
 
Oct 20, 2018

servis pelanggan

layanan servis yang sangat teruk pada 21 okt 2018
sangat2 kecewa, makanan dihantar lebih pada 1 jan du meja !!!
manager sara
radziah Send email
 
Sep 28, 2018

POOR SERVICE FROM PIZZA HUT PORT KLANG, MALAYSIA

Today 28/9/2018, My friends and I had a bad experience with Pizza Hut, Port Klang.

We ordered Pasta Lovers Weekday (Docket No.11022) #table 24. Our order time was 13:32:56. Since we were in a hurry we aspect the Spaghetti will be the fastest menu for us. Even the staff has confirmed that the Spaghetti will only takes about 15 minutes.

We waited until 40 minutes,then only the 1st Spaghetti reached our table. But it was too late... We have to get back to our office. In the end we told them to pack our Spaghetti, which was also delayed... where we have to wait another 10minutes for them to pack the Spaghetti.
Oh...another thing, we had been given Burnt garlic bread!!!

Reason for the delay provided by the staff was not acceptable. Too many customer, is not a good reason. When you say the order will takes about 15minutes, they should reach our table by that time. We know if we were to order Pizza, it will take longer time, that is the reason we asked for Spaghetti.....But in the end, we were disappointed.

We hope Pizza will improve their service in Port Klang.
Thank you.

Radziah Hamzah
my e-mail address, [email protected]
Jaafar Send email
 
Jul 7, 2018

The worst delivery service

I been waiting for almost 2 hours for my pizza to ne delivered and still waiting. Really regret to have pizza hut in my thought. Very bad service. Really annoying. Better for you guys to stop the services. Your competetor even better
Jaafar Send email
 
Jul 7, 2018

Worst delivery service

I been waiting for about 2 hours for my pizza to be delivered and still waiting. It a worst sevvice compara to your competetor. Really regret to have pizza hut in my thougt today. Better to stop the service. It only nice on your adds.
Ernygewl Send email
 
Jun 25, 2018

Staff Rude

i went to this PHD on 17/6/2018 around 1600hours and i just ordered 1 small pizza but waited almost 1 hour but there were no much customer also. .okay fine.. The thing i want to make a issue now is the staff( 2 INDIAN girls) at the customer service who treat me like shit.. They both sitting infornt customer playing, eating n talking (No respect at all)..i get hurt wen they teased my name n making fun of it bhind the counter, they thought i never heard it but unfortunately i heard each and everything clearly.. they both laughed so loud n teased my name..is that how they should behave.. Actually if i want i can argue with them on that time but i just kept quiet n went off because i don't want because of that 2 stupid girls attitude that PHD reputation get down sumhow there also few customer still waiting for their food. pls trained your staff properly about customer service manner and how to respect their customer.I want the manager to take action on your staff attitude and i also 1 of the regular customer to that PHD. previously its not like that but now getting worst n worst..
I NEED A SOLUTION FOR THIS TO BE TAKEN!!!!.
Location : PHD TAMAN MALURI,KL
Ernygewl Send email
 
Jun 25, 2018

Staff Rude

i went to this PHD on 17/6/2018 around 1600hours and i just ordered 1 small pizza but waited almost 1 hour but there were no much customer also. .okay fine.. The thing i want to make a issue now is the staff( 2 INDIAN girls) at the customer service who treat me like shit.. They both sitting infornt customer playing, eating n talking (No respect at all)..i get hurt wen they teased my name n making fun of it bhind the counter, they thought i never heard it but unfortunately i heard each and everything clearly.. they both laughed so loud n teased my name..is that how they should behave.. Actually if i want i can argue with them on that time but i just kept quiet n went off because i don't want because of that 2 stupid girls attitude that PHD reputation get down sumhow there also few customer still waiting for their food. pls trained your staff properly about customer service manner and how to respect their customer.I want the manager to take action on your staff attitude and i also 1 of the regular customer to that PHD. previously its not like that but now getting worst n worst..
I NEED A SOLUTION FOR THIS TO BE TAKEN!!!!.
*kindly get to me for more information at : [email protected]

Location : PHD TAMAN MALURI,KL
Sujien Send email
 
Jun 17, 2018

Poor HQ Customer service

Poor service regards online delivery service....not helpful at all.order stopped from 6pm to 10.30 pm....keep on telling wait for 1hour for make a order, there is no delivery staff.online staff not dedicative and giving silly reason.at last when call staff said its closing time cannot make a order,then why ask to wait ???
Hope please improve and give well trained to staff.please check what is the error?hq pls make changes...thank you.
Angel-Lily Send email
 
May 26, 2018

Bad quality, ingredient of puzza hut

I bought the pizzahut pizzas today . I’m honestly so disappointed, bad quality ingredient, bad result bake, they just taste absolutely awfu, very poor Enclosed the photo for your reference.

There is really bad quality of puzza I get it and tjis is not the first time I have. I wish I could get my money back.

I will not consider to buy pizzahut in future..

Bad quality, ingredient of puzza hut

Jasz Send email
 
May 19, 2018

No credit card paper roll

Had dinner at Pizza Hut PJ State

Payment via credit card was not allowed due to no paper roll. Not even spare one.

Waited for paper roll. Store Manager inform getting paper from seksyen 14 pizza Hut store.

Disappointment of course.
Elli Send email
 
May 12, 2018

Extremely slow service

We have to wait for more than an hour to get our food even though we only order a small set.
Elli Send email
 
May 12, 2018

Very slow service

We have to wait for more than an hour to get our foods. We only order one set of food for four peope,
Ong HB Send email
 
May 11, 2018

Delivery of " raw" spaghetti

I ordered the so-called REG SPICY CHICKEN spaghetti at 11.46.43 am, it arrive at 12.42pm.

Out of my expectation, the spaghetti appear to be "raw", the sauce was so little, almost insignificant, accompanied with 3 slices 2mm of chicken arrabiata. I wonder, why don't you directly deliver the uncooked one packet of pasta? What a shocking , terrible experience for me.

The description wrote in the menu completely different in reality which disappointed me very much. This is cheating, bullying, plotting against customer's rights.

Delivery of " raw" spaghetti Delivery of " raw" spaghetti

syam Send email
 
Jan 30, 2018

Slow service

very slow service, no cashier at front desk when i came. Need to wait about 5 min for cashier to appear and take my order. (30 Jan 18)
sarahsibon Send email
 
Jan 24, 2018

NO CUTTING PIZZA

on 24th Jan 2018, arrive my order at 2.00pm without sauce, spoon for soup. and also no cutting pizza . how i want to eat ? after these plis makesure your oder completed before uolls sent to cstomer.

please take noted PHD BANDAR PUTERI KLANG
Kalaimagal Send email
 
Jan 14, 2018

Food came to us very late and before all food came to us asked to pay first

Last month i went to pizza in setapak area around 10pm to sit there and eat.the staff said can't sit there but can take away becouse less staff.today 2nd time i went to same pizza hut .we order 4 person set...there order item came to us very late...but the staff there ask us to pay first becouse they wants to close account.....im very disappoiment with staffs atitude.pls reply to me why this happen in that pizza hut!!!!!!????
Dancy Send email
 
Dec 16, 2017

Cheating

We just bought take-away cheesy bites combo set 1 plus 1 side order of garlic bread. Later we were informed that they do not have available 'containers' for the mushroom soup. We were given 2 choices- to eat there or change to 1 garlic bread roll. We selected garlic bread roll. When we collected, we discovered that they did not include the free garlic bread & cheese dips. They explained that cheese dip is not available & instead replaced us with thousand island sauce. WHY DON'T THEY INFORM US THAT CHEESE DIP IS NOT AVAILABLE AT THE TIME OF PLACING OUR ORDER. THIS HAPPENED AT 3RD MILE ROCK ROAD KUCHING BRANCH OUTLET. CHEATERS!!!!!!

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