My apartment located at 2031 south st, philadelphia, pa, became infested with mold last summer. I informed management by calling them constantly, I also e-mailed them and still have the e-mails about my problem in the apartment. The issue was not dealt with, the problem became worse, mushrooms started growing out of the wall, black toxic mold started covering the walls, and I was coughing for unknown reasons and always had a runny nose. I became so fed up with their lack of concern, that I told them either they let me out of the lease and give back my security (the lease was not to end until April 2010) or I would file legal action and leave no matter what. They agreed to my terms but as I was moving out, I found out my couch that I recently bought in May for 1200, was completely infested in the back with mold. The fabric was ate away by the mold it was so bad. They paid me for an area rug the sum of 117.00 but refused to pay for the couch with no other reason than I should get my renter's insurance to pay for it. I didn't have renter's insurance and when I did, I still would have had a $500.00 deductible. The destruction of my new couch was caused completely by their negligence. I made them fully aware of the severe mold problem and told them over and over it was getting worse and they did nothing. I have attached several pictures of the damage, the one's that most accurately depict the damage are stated to be 'too large' though. I can be reached at phone number 215.528.1697, thank you for your time. April Fisher

I just moved into 55 Trumbull St Apt in Hartford in March 2012 and I like the location and the residents. However, I agree with the complaints listed above. The staff does not act with a sense or urgency or compassion towards its residents. The day I moved in, there were multiple service issues: the shelf in my closet was broken, one of my lights was out in the kitchen and the hallway and the shower head wasn't sealed to the wall. The maintenance person fixed my closet shelf by zip tying it together. Then, I submitted a service request on a Tuesday to have my toilet fixed because it wouldn't flush. It's now Monday and it still hasn't been fixed, even with multiple emails to my leasing consultant, who assured me it would be fixed on Friday. The rudest part about it was when I emailed him this morning to get an answer as to why it was not fixed on Friday, I asked if there was someone else I needed to speak with. Without apologizing, he provided me with the main number to the office and asked that I call there with any future questions.