Dah 5 hari consignment dihantar ke poslaju oleh pengirim. Bila dah 5 hari xsampai saya check traking poslaju dan nampak catatan "We found premises closed and left a Delivery Arrangement Notice." Yang harirannya saya ada di rumah seharian dan duduk di bahagian Hall rumah n jika poslaju hantar barang, ketuk pintu pasti bunyi. Sebelum ini ada saja orang poslaju yang berjaya hantar barang saya kecuali yang bertarikh 18/9/2020. Lepas tu Notice TIDAK ada di letakkan samada di epan pintu atau di posbox.

Di manakah consignment saya?

Dear Poslaju,

Your staff never bother to press the doorbell or deliver to us, but always put a note in the system which says premise closed or nobody at home. So just put a note to ask us to pick up from the office. I also see many others having the same complaints. You may want to do a "health check" on your staff - to see which are slacking and irresponsible and not suitable for the job or serving the people and get them to improve or change. Otherwise - it will tarnish your company's and service reputation.

Thanks.

Best regards,
Annabelle

i cant make a call.. always busy..why pos laju stated in notice ' attempted deliver was made but bla bla bla.....' this is tru online.. stating that delivery was made but nobody was available to accept.. but i opened my door 'wide wide' the whole day.. nobody from poslaju came.. so how could poslaju claim attempted delivery was made.. no notice letter .. i paid for the postage.. so where is the total service! can you feel the dissapointment and the inconvenience.? and time wastage..
today 10 October i received a notification online to collect at JB 1..wtf .. yesterday i OFF day.. notification stating delivery failure tru online yesterday 9 October but no physical..human from poslaju can be seen..this is not first time..

The reason i finally come up to this complaint board are because it has happened a lot of time by this Poslaju Caw. Serahan 1 Johor Bahru staff.

They have never deliver the parcel straight to our door but instead faking the status in the system, stating as the premises are closed, left the arrangement notice note and send the parcel to Pos Laju Taman Sri Tebrau for us, the customer who paid for their delivery service to do the self collection.

I did this complaint after a many times and today we left our door opened from morning until 6pm and we checked in the track and trace system that they had an attempted delivery at 430pm but the premises are closed.

If you intend to do the delivery service but are not keen to deliver to the doorstep then don't. Other courier services, even the abx courier which i regard as low grade courier are better than yours. And i do believe most of you poslaju guys are muslim, cari duit kerja biar berkat bang.

And to Pos Laju itself, kindly restructure your hotline services, your operators are too shy to speak to us.

Aku speaking bukan sebab berlagak tapi kalau cakap bahasa melayu nanti aku mencarut je.

Lain kali sediakan space untuk aku lukis, panjang aku nak complaint ni