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Priceline

United States

Consumer complaints and reviews about Priceline

LLF Send email
 
Dec 3, 2015

car rental and best price guarantee

This is the first time I have booked with Priceline, I have heard people rave about them. I booked a name your own price reservation, and then went back two days later to make sure I had the best price since they advertise "best price guarantee" and that is not the case. I entered all the same details and they told me that they could not verify my details and even if I booked the new reservation to show them the price difference they would not refund the new reservation or the difference. Their website reads: Frequently Asked Question
Questions about our Best Price Guarantee?
Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. Book an Express Deal and we'll refund 200% of the difference - Double the difference!
Call us within 24 hours of booking on priceline.com to initiate your claim, or up until midnight the day before travel if you purchase an Express Deal or Name Your Own PriceĀ® reservation.
The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.
If you are ready to initiate a claim or want to review the full details, click here.

5
3
AUTO
ACCustomer Support
Unlimited Mileage
Standard Car with Unlimited Mileage

Pick-up:Minneapolis-St Paul Intl Airport (MSP) Minneapolis
Drop-off:Minneapolis-St Paul Intl Airport (MSP) Minneapolis
Pick-up Date & Time: Monday, December 21, 2015, 02:00 PM
Drop-off Date & Time: Wednesday, December 30, 2015, 02:00 PM
Rental Car Company:
Total Charges
9 Days at: $15 /day
________________________________________
Total:$234.00
Summary of Charges
Your Price Per Day:
$15 (per day)
Total Rental Days:
9
Subtotal:
$135
Taxes and Fees: (details)
$99.00
Total Charges:
$234.00
Best Price Guaranteed
Prices are in US dollars.

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