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Proactiv Solution

United States

Consumer complaints and reviews about Proactiv Solution

User923727 Send email
Mar 26, 2012

Deceptive Billing

I purchased proactiv for my niece at Christmas 2011. I ordered on line for $29.95 thinking this was just a one time buy. NOWHERE does it say that you will be sent two more packages and will be billed for 3 payments of 29.95 plus tax. So the 29.95 that I wanted to spend is now $107.58 I AM PISSED! These people suck! It is a scam and some one needs to stop there practice of using your credit card to take your money without any notification.
User639484 Send email
Mar 26, 2012

Deceptive Billing

I purchased the Proactiv Solution online for the introductory price. Little did I know my one-time purchase was going to turn into them continuing to mail me product, although I had never requested it or agreed to purchase it. I was told I would be receiving a full refund once I sent the product back - this was in November. (Unfortunately, I had been going through several personal problems over the summer, and this had taken a backseat.) I sent the product back, being assured that I would be getting a full refund. I am now receiving collections notices, and I cannot get anywhere with the customer service department. I believe this is deceptive marketing, and on top of that there is no help or compassion from customer service. I would strongly recommend against purchasing from Proactiv. They will never receive my business again, as there are several products out there that work just as well, and who treat their customoers much better.
Missay Send email
Feb 23, 2012

Continual Hassle of Mailings

ordered the proactiv product through phone. they kept on charging my credit card . I sent them back their product for 2 months they claimed that they didn't receive it. When they told me to fax the proof of shipment receipt to them, they gave me a number that doesn't work. When i called back to tell them, i gave them the tracking number and finally they told me the truth that they did receive it. they said they would give me back my money on my credit card, it has been another 2 months and i still haven't received my money. Order proactiv solution at your own risk, it ruins your skin, it sucks. Don't even try it because when it comes to refund, they will not be willing to return money! This has been dragging from june 2011 till now end of nov 2011 still nothing .
S.rollera Send email
Feb 23, 2012

Continual Hassle of Mailings

I was just at the castleton square mall, an the man at the kiosk was so rude, and very unprofessional. He almost knocked me down, while i was holding my 6 month old daughter. Not only that, he was not in dress code and was on his cell phone at work. He did not even look like he worked for Proactiv. I love there products but never will I buy any products from this location again.
ProductReviews Send email
Feb 23, 2012

Continual Hassle of Mailings

DO NOT do business with any of Guthy-Renker's products, you will either experience charges on your Credit Card that you did not authorize, will receive mailings a few times a month trying to get you to buy their products, or continually receive phone calls from their sales department.

I have had so much trouble with Proactiv Solution ($30s worth!) I ordered it and couldn't use it, allergic to an ingredient. So I sent it back, received my refund, but had a problem. I called SO many times to be removed from their mailing not avail! It took about 10 months of calls to their "Customer Service, " of which each time the agents kindly said, "We're sorry for the inconveniences." Yeah right! All Guthy-Renker wants to do is SELL A LOT OF PRODUCTS! I spoke with over 20 people in that 10-month time, trying to stop the mailings and phone calls. Many of the agents were very RUDE and DISRESPECTFUL!

Finally, I called Guthy-Renker's Corporate Office at 1-760-773-9022 and spoke with a few people. The first two people did nothing about it, all they did was talk about what they "Could" do. It's been 2 months, and this deal of receiving mailings every month appears to have finally STOPPED! Each time I called the Proactiv Customer Service number (800-950-4695) and asked for a supervisor or manager, I got the run-around and never spoke with one! These people known as "agents" don't seem to care at all for the customers!

Here are some tips:

1) If you need to speak with a manager or supervisor, don't even bother to ask, you won't get to speak with one. And if you do, they will probably be really rude! Save yourself the hassle, don't even ask! (Seriously!)

2) Call Guthy-Renker's Corporate Offices at 1-760-773-9022 or toll-free 1-800-274-4910 and dial 0 (zero.) I recommend that you call the toll-free number at 1-800-274-4910 and DIAL EXTENSION# 5517 for Renee Miller, a VERY helpful Representative that has really helped me with this inconvenient matter. Her office hours are 9-5 Monday through Friday Pacific Time. I hope this helps!

3) File a complaint with the Better Business Bureau. This company deserves to hear your complaint through the BBB. Guthy-Renker is located in Palm Desert, California. You must call the LA BBB at (909) 825-7280 or visit The address for Guthy-Renker is: Guthy-Renker, 41-550 Eclectic Street, Suite# 200 - Palm Desert, CA 92260. Phone 760-773-9022. That is all the information you need, plus the product name.

4) Keep trying until your voice is heard and something is done about the problem, small or large!

Thanks everyone, I hope this information helps!

Business Contact Info:

41550 ECLECTIC ST, STE#200
(760) 773-9022

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