I shipped a dress back to Prom Girl on Monday, August 21, 2107. The dress was received on Wednesday, August 23rd. I paid for the $8.00 pre-paid label. I selected for the money to credited back to my account. I called on the 30th and was told it would only be a few more days for the credit to my card to be applied. I called back on the 31st to be told I was given a store credit. I knew the amount to be credited was $81.00. Today I was told it would take an additional 3-5 days to have the money credited back to my credit card. They already have the dress. It should not take any additional time to add the refund.

I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but instead it arrived on the 27th. I tracked my order on the 26th with one of Prom Girl's assistants and I was promised to receive it by 17:30 however it didn't. My friend got back. In order to transfer the parcel to another destination in the US for getting the dress on time for my daughter's prom night I had to pay another extra money. I called Prom Girl for refund but the most annoying person I have ever met said that they can't refund it but the only thing they can do is to charge me for two business days and refund the difference between one day and two days option. A mistake or delay can happen but there is always a way to compensate. If you are not willing to compensate your faults then you should stop making them. I will never ever shop from you again and I will spread this bad experience of mine. I think this shopping site should seriously be renewed and the assistants should be trained not only for their assisting skills but also for their awful attitudes. THIS IS UNACCEPTABLE. YOU HAVE NO RIGHT TO LET PEOPLE'S EXPECTATIONS DOWN.