Only orders not yet processed at the warehouse are cancellable.

http://www.prseitz.com/return.html

You can refuse to accept the package when it arrives and it will be returned to the company, then dispute the charge with your bank.

Visit www.prseitz.com
H, i ordered 3 fushia pink bridesmaid dresses from this company. they sent me red!! as this is the biggest days of our lives i was devestated, the company emailed me and told me they were of similar colour right and very beautiful. i was shocked they would say such a thing. i asked for a full refund they refussed they said they would do a partical refund of 90GBP after many emailes back and forth- which of course i never got!! think its discusting people can do this. would never reccomend this company. i am now left with 3 red dresses which is not my colour theme and out of pocket.
very unproffessional!
I also had to pay excess customs to receive the dress on top of the delivery charge I already paid.