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pueblo bonito black diamond

Canada,
British Columbia

Consumer complaints and reviews about pueblo bonito black diamond

starmm49 Send email
 
Jun 14, 2017

liars

Bought the BD package for discounts on stays and flights. Not good.

Also the ability to bank the maintenance fee. We were told its good with no expiration. Found out later its a year before you loose it. We lost it.

Now have another year banked and went to the web site and received a message we have been deactivated and to call. Now after dropping about 2K they better not ask for more money. I know they will.

We need a class action suit to get out of this BS and capture some of our misspent money
laclair Send email
 
Aug 13, 2016

Impossible

I have been with Black Diamond for about 5 years now. This is an impossible company to work with! we have never received our deposit back and to get into our Home Resort - PB Sunset we have been told that we have to book at least a year in advance. This year I did not pay the maintenance fee and when I finally received a collections letter and a call I was surprised by the conversation with the collection agency - they told my husband that if we would pay our fees over the phone (give our credit card information) we could cancel our timeshare obligation. Has anyone else heard this story before. Because they lie soooo much we did pay our fees because we don't want to ruin our credit over this. Thanks for any feed back.
shelley54 Send email
 
Mar 17, 2015

not available

Booked my Pueblo Bonio week for 2014, took me 3 faxes and several phone calls to do it. Such a headache. Using my banked week from 2014 and no availability for PB Resort Las Cabos for the week I want in September, but when I called the resort they have lots of rooms available and RCI does too, but I had my vacation cash I wanted to use, so had to book Rose'. The booking person asked for $1 and my credit card #. I did not feel comfortable giving him this, he had just asked for our dates of birth. He booked it without the $1 and credit card #. I am not happy with PB Black Diamond, don't like RCI either, but RCI is easier to deal with. Been an owner of PB for 15 years and would like to deal with just the resort like we used to.
Disgruntled Customer Send email
 
Nov 5, 2014

Pueblo Bonito Black Diamond

These people are absolutely liars! We are trying to book some hotels for a trip that begins next Monday and still nothing has been confirmed for our trip! Mind you this reservation process started nearly two weeks ago and we are still waiting!

What should be a simple requests of booking modest hotels or anything, ends up being a long arduous process. Our account money will expire the end of this year so of course we would like to use it.

Here's the thing:

The first year we nearly lost our money because it expired but the salesperson told us it would not expire.

Secondly they'd like you to forget you have the money

They claim they have the best rates on hotels. All lies!

If you want a senior citizen discount that the hotel will honor, PBBD will not give you the cheaper rate

Belong to a club that gives you points for staying at there hotels, forget about getting your points because you have to book DIRECTLY with the hotel NOT a third party as PBBD does.

Watch your account and print your screen information because sometimes account info disappears. We have caught them on this one as well, one moment we had a certain amount of money on our books then oops it some how disappeared.

These people are serial liars, fraudsters and we are SO SORRY that we got involved with these thieving, lying, brainless idiots!!

Note to self and anyone else out there don't take any more sales calls from these timeshare creeps. Find your own deals period! It will save you a lot of anxiety and grief! Customer service, honesty, follow up, or doing anything in a timely manner is NOT a part of this deceitful organization.
2greenhouse Send email
 
Nov 3, 2014

Timely Fashion in Updating the Inventory

We have belonged to Pueblo Bonito Black Diamond for a few years. What sold me is getting maintenance fees back to use on other trips. What I wish they would do, is get their act together on updating the weekly inventory on last minute deals, ie..$49 and up deals. Was told every Monday about 6 am new inventory would be added. Not so, it seems they do it whenever the mood strikes them. How about adding some different places...not always 95% in Mexico. What about the northwest, southwest, maybe the midwest. Why do they have to put a timeline on when you have to use your "vacation money" by.
MazatlanMark Send email
 
Feb 23, 2012

really read the fine print

The Pueblo Bonito Premier salesman actually told me Premier is superior to RCI. When I reported this to RCI, they didn't care. RCI already has enough trouble trying to protect their reputation. Gee, if you shop and time it right you can get weeks at Pueblo Bonito Resorts through RCI for 6000 RCI points or ~300$. Your best revenge is to stay at Pueblo Bonito at these low prices and advise your fellow travelers every chance you get.
Saxj Send email
 
Feb 23, 2012

really read the fine print

They are a bit slick; Are you saying that once you banked week, you only had 1 year to use it; Our issue was a bit different, but I can say that other then the maint, fee reimbursement, there are no savings on the trips as compared with what you can get online; The last minute deals may be good, not sure on that
Anteekhawg Send email
 
Feb 23, 2012

really read the fine print

we booked membership with black diamond pueblo bonito which is in no way related to pueblo bonito resorts. they take your time share and make a lot of money on it only giving you your maintenance fee back. that part is fine, what they don't tell you is that you do all the work, book the time, give them the time and then your credit is over in a year. we contacted them with only one month remaining and booked a coupon we had and they didn't have the courtesy to tell us our time was running out on our maintenance fee refund. when we went to us it this month we find out as they said tough, you should have read the fine print. i didn't think we had to as their salesperson seemed quite honest. i guess it would be nice to talk to them in person and not on the phone and we could then see what type of person we were actually dealing with. i'm not sure if i'll give them any more of my units to rent out until i see if their president will acknowledge my letter and give me a credit. i may have to go back to RCI who seems like a legit outfit and we never had problems with.
Saxj Send email
 
Feb 23, 2012

really read the fine print

So, they offer you the ability to spend money up front, pay more than you should, then if you get the Best Price guarantee, that money gets banked into the ability to again spend more than needed

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