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Pueblo Bonito Sunset Beach

Mexico

Consumer complaints and reviews about Pueblo Bonito Sunset Beach

jacobsims Send email
 
Apr 18, 2016

Pueblo Bonito Scam Experience

When I went to Los Cabos, Mexico last January, I really only went because I had an airline ticket that would expire if I didn’t use it.
I had been to Mexico many times and was well aware of the timeshare salespeople who hung around the airport on arrival waiting to entice naïve travelers. I managed to avoid them (I thought) but was approached by a very pleasant fellow just as I was leaving the airport who claimed the airport authority had a special promotion on trips. I listened to what he had to say after being assured this wasn’t a timeshare and only after I had signed on to several trips I wanted to do anyway did he reveal that I would have to attend a timeshare presentation after all. I was embarrassed to back out at that point and agreed to a timeshare presentation the next morning to get it over with. Because I already owned several timeshares I wasn’t using I had zero interest in owning another one. The next morning I was jet lagged and a bit disoriented and when I went to the presentation they matched me with a Canadian like me who wore me down over a number of hours until I finally agreed to buy after he told me he was sure (but of course couldn’t promise) I could sell the other timeshares.
The next morning I tried to get out of the contract and was told that even though Mexican law had a 7 day clause it would be really hard and I shouldn’t try it. This experience ruined the week for me. I felt sick about it the whole time I was there. When I came back to Canada I still wanted to find a way to get out of the contract. I was so determined I searched the internet until I came across Mexican Timeshare Solutions. It sounded to good to be true and I was really skeptical at first of any company claiming to get me out of my contract ,however I saw that there were absolutely no negative reviews about the company on the net which intrigued me so I called them and asked them a lot of questions. I was impressed by the fact that they didn’t want any money up front but only when they had accomplished cancelling your contract. Even then I wasn’t sure they would really come through for me. It did take some time, however, they did exactly what they said they would do and I happily sent them their fee last week. I am really impressed with their integrity. This is a company I would recommend highly to anyone who has been pressured to buy a timeshare they really didn’t want with misrepresentations and sometimes outright lies. They are exactly what they say they are. Thank goodness for me.
andyfilipi Send email
 
Dec 16, 2015

Timeshare Scam

We were at Pueblo Bonito Sunset Beach for several hours listening to their sales pitch. We were initially not interested. However, their salesman, Omar Alvarez, told us that if we don't use our week, then the company would rent out our timeshare week to help pay for the cost at $3200 per year. He spoke to his manager and they promised to rent it out so that we could make money at the end of five years. He convinced us that it would be a worthwhile investment. The next day we tried contacting Omar about the promised rental income but he did not respond. After researching the Internet, we discovered that same false promises were made to others. We were outraged at this common fraudulent practice to making a sale. We then contacted Mexican Timeshare Solutions and received counsel from Roberto Guzman. Since we were within 5 days rescission period, Mr. Guzman was able to help us cancel the contract and get the entire deposit refunded within a month. We are grateful to have the Mexican Timeshare Solutions team in our corner.

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